Online banking has changed - Bank of Ireland (2024)

We’ve made changes to our 365 online banking platform. We have improved security features to further protect your online banking and payments and have also changed the look and feel of 365 online

Need help logging in to 365 online?

Changes to 365 online mean that you now need an extra form of identification to bank online. Following the changes, the first time you visit you’ll notice this screen.

Online banking has changed - Bank of Ireland (1)

For the most convenient banking experience, we recommend that you download the BoI app soon, from Google Play or the App Store, depending on the type of device you use.

1. First, you’ll be asked to enter your user ID – the one you use today for 365 online banking. You will also be asked to enter your date of birth, followed by 3 random digits from your 6-digit PIN. We will never ask you for all 6 digits.

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2. Once you’ve entered those details, we will send a notification to your primary device that has the BoI app on it. For most people, this is their smartphone or tablet. You’ll need to open the app on this device when you see the notification.

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3. Click on the notification or open the app. You will see an approval screen asking you to swipe.

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If you do not get a notification delivered to your device in step 2 above, open the BoI app on your phone. On the login page, tap Added online security beneath the Continue button. This will bring you to the approval screen in step 3 above. You can then carry on with step 4 below.

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4. Swipe the approval screen. This will then show the Approved screen. Tap Done. You should now be able to go back to 365 online on your desktop or laptop and continue securely banking online. Keep your smartphone or tablet to hand when you bank online, as you might need to approve certain activities.

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New look and feel

365 online has a new look and feel to match the mobile banking app. The new layout allows you to easily view your accounts and carry out transactions such as making a payment online.

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Need more help?

Click here for more information on how to set up the browser for the first time.

If you need more help, check out our Digital Help Centre or call us on 0818 200 362. Our opening hours for service is 9am to 5pm Monday to Friday and 10am to 4pm Saturday. UK customers call 0345 7 365 555. Our opening hours for service is 9am to 5pm Monday to Friday.

Not registered for online banking?

Getting set up on 365 Online is now easier than ever. Call us on 0818 214 365 to speak to our activation team now. Lines are open Monday to Friday 9am to 5pm, UK customers call 03456 006 552.

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Why are we making these changes?

Regulations have been introduced that affect all payment service providers. These laws will help fight fraud and make you even more secure when you bank online. The look and feel has changed to match our new mobile app, which means you will have the same experience across online, mobile and tablet banking.

How will this affect you?

We will require extra identification when you log on to 365 online. To help confirm your identity we’ve added two-factor authentication to our security process. This means you will need a “security device” with you, each time you log on to 365 online, or carry out certain transactions for example, make a payment. We recommend you use a smartphone or tablet, but if you don’t have one, you can order a physical security key instead. Check out our guide for further details on setting up a “security device”.

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Logging on to 365 online

When you log on to 365 online for the first time, you will be asked to set up your “security device”. The easiest way is to use your smartphone or tablet, but if you don’t have one, you can order a physical security key.

You’ll only need to set up the “security device” once, but you will need to have it with you anytime you use online banking. We will send a notification to your “security device” when you log in or carry out certain transactions.

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FAQs

Is there a problem with Bank of Ireland online banking? ›

User reports indicate no current problems at Bank of Ireland.

Do I need to update my Bank of Ireland app? ›

If a device does not include the manufacturer's latest security patches, this could leave a customer's accounts open to serious security issues and potential fraud. For this reason, we make sure that our app is supported by the most up-to-date operating system for both iOS (Apple) and Android devices.

Why is my Bank of Ireland mobile app not working? ›

Security updates and other functions will not work on devices with older operating systems with Android 11 or higher or Apple's iOS version 15 or newer required to operate the app effectively.

Which is one of the major problem in online banking? ›

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

Why is my online banking not working? ›

There could be an issue with your cookies or cache that could be stored on the browser you are using to browse the web. It is recommended that you periodically clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems.

Is Bank of Ireland closing down? ›

We will still have a nationwide presence of 169 branches, with multiple locations in every county in Ireland, at the end of 2021.

Why can I not log into my Bank of Ireland account? ›

Confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID. Enter your full date of birth in format DD/MM/YYYY (date/month/year). If your PIN is blocked you will be prompted to call us using numbers on screen.

Is it safe to update a banking app? ›

One way your bank keeps your mobile data safe is by monitoring new and existing cyber threats and releasing software updates to strengthen its app's security measures. To make sure you're protected by these measures, make sure your phone has the latest version of software installed for your bank's app.

What is the phone number for Bank of Ireland online banking? ›

Not registered for online banking? Getting set up on 365 Online is now easier than ever. Call us on 0818 214 365 to speak to our activation team now.

Why is my online banking unavailable? ›

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

How do I unblock online banking Bank of Ireland? ›

365 online
  1. Log into 365 online.
  2. Click on the 'Profile' icon at the top of the screen.
  3. Click 'My security devices'
  4. Select the device you wish to Unblock.
  5. On the next screen select to 'Unblock device'
  6. Confirm to 'unblock device' on pop-up.
  7. Enter 3 digits of your PIN and click confirm.
May 6, 2021

How do I enable online banking on BOI? ›

Step 1: Visit the official website for BOI Net Banking (https://bankofindia.co.in/). Step 2: Click on the 'Internet Banking' option on the BOI website. Select one option: 'Personal', 'Corporate', or 'Global'. Step 3: After selecting your preferred option, click the 'New User' button on the screen.

What is the biggest danger when online banking? ›

The biggest risk of online banks is that someone will access your savings or checking account and steal your information and money. This typically happens when your account is hacked by cybercriminals who get your username and password. However, these risks are not limited to banks that operate exclusively online.

What are two good reasons to not use online banking? ›

Limited deposit and withdrawal options

Many online banks offer a limited number of deposit-taking ATMs, but if you don't have one of these nearby, you might be out of luck. That's why some people choose to maintain checking accounts at brick-and-mortar banks -- they can transfer cash to these easily.

Which is better, mobile banking or internet banking? ›

The biggest difference between the two is their functionality. Internet Banking allows you to conduct online transactions through your PC or laptop and an internet connection. On the other hand, mobile banking can be done with or without internet. Many banks nowadays have their mobile apps for mobile banking.

Why can't I open my bank account online? ›

Common reasons consumers are turned down for a bank account include a history of overdrafts, unpaid bank fees or suspected fraud. Applications can also be denied due to mistakes on one's checking account report. If you've been denied a bank account, ask the bank why this happened.

Why is online banking blocked? ›

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

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