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Installation Manual Release 8.2 - May 2012

Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2012 Alcatel-Lucent. All rights reserved.

The CE mark indicates that this product conforms to the following Council Directives: - 2004/108/EC (concerning electro-magnetic compatibility) - 2006/95/EC (concerning electrical safety) - 1999/5/EC (R&TTE)

Chapter 1 General Presentation

Preliminary ............................................................................................... 1.1

Overview ........................................................................................................ 1.1 Security ...................................................................................................... 1.1

Safety rules .................................................................................................... 1.1 Protection against Interferences ...................................................... 1.4

Protection against Interferences .................................................................... 1.4

Chapter 2 Hardware: Platform and Interfaces

Overview .................................................................................................... 2.1 Platforms ................................................................................................... 2.1

OmniPCX Office RCE Compact .................................................................... 2.1 OmniPCX Office RCE Small .......................................................................... 2.3 OmniPCX Office RCE Medium ...................................................................... 2.4 OmniPCX Office RCE Large ......................................................................... 2.4 Installation ................................................................................................ 2.5

Overview ........................................................................................................ 2.5 Equipment ................................................................................................. 2.6

Boards and Options ....................................................................................... 2.6

0-1

Detailed description ....................................................................................... 2.7

Chapter 3 System Services

Software Licence Management ......................................................... 3.1

SOFTWARE LICENCE MANAGEMENT ....................................................... 3.1 Software Keys ......................................................................................... 3.1

Voice Services Available in "Limited" Mode .................................................. 3.2 Software Key Change .................................................................................... 3.3 Detailed description .............................................................................. 3.3

Services controlled by the "Main" software key ............................................. 3.4 Services controlled by the “CTI” software key ............................................... 3.7 Descriptions ............................................................................................. 3.9

Introduction .................................................................................................... 3.9 Standard telephony ....................................................................................... 3.9 Alcatel Reflexes sets ..................................................................................... 3.9 Analog interfaces ..........................................................................................3.10 Mobility .........................................................................................................3.10 Call handling features ...................................................................................3.10 Networking ....................................................................................................3.11 Internet access (relevant up to R7.1) ...........................................................3.11 Web applications ..........................................................................................3.11 SNMP ...........................................................................................................3.12 RAS (relevant up to R7.1) ............................................................................3.12 Lan telephony ...............................................................................................3.12 VoIP Gateway ...............................................................................................3.12 Supplementary information ...........................................................................3.13 Music on Hold (MOH) ...................................................................................3.14 Metering ........................................................................................................3.14 Languages ....................................................................................................3.14 Pay Per User (PPU) .....................................................................................3.14 ACD ..............................................................................................................3.15

0-2

Managed services ........................................................................................3.15 Mobility on GSM ...........................................................................................3.15

Chapter 4 Installation and Cabling

Presentation ............................................................................................. 4.1

Location of Unit .............................................................................................. 4.1 Environment .................................................................................................. 4.3 Connections and Cabling .................................................................... 4.3

Detailed description ....................................................................................... 4.3 Power Supply .......................................................................................... 4.19

Installation procedure ...................................................................................4.19 SIP Terminals .......................................................................................... 4.34

8082 My IC Phone ........................................................................................4.34 4135 IP Conference Phone ..........................................................................4.40 Generic SIP Phones .....................................................................................4.46 8 Series Sets ........................................................................................... 4.48

IP Touch 4008/4018 Phone ..........................................................................4.48 IP Touch 4028/4038/4068 Phone .................................................................4.53 9 Series Sets ........................................................................................... 4.60

4019 Digital Phone .......................................................................................4.60 4029/4039 Digital Phone ..............................................................................4.62 V24/CTI Interface Module ................................................................... 4.65

Hardware description ....................................................................................4.66 Hardware configuration ................................................................................4.67 External connections ....................................................................................4.68 AP Interface Module ............................................................................. 4.70

Hardware description ....................................................................................4.70 Hardware configuration ................................................................................4.72 External connections ....................................................................................4.73 S0 Interface Module .............................................................................. 4.75

Hardware description ....................................................................................4.75

0-3

Hardware configuration ................................................................................4.77 External connections ....................................................................................4.78 Intelligent Base Stations ..................................................................... 4.81

Detailed description ......................................................................................4.81 Safety rules ...................................................................................................4.89 PIMphony ................................................................................................. 4.92

Overview .......................................................................................................4.92 Additional Information ...................................................................................4.93 Reflexes Terminals ............................................................................... 4.94

Installation procedure ...................................................................................4.94 Extending Your Installation ............................................................... 4.99

Detailed description ......................................................................................4.99

Chapter 5 Stations Default Configuration

Detailed description .............................................................................. 5.1

DEFAULT CONFIGURATION ....................................................................... 5.1

Chapter 6 Start-Up

System Startup from a Phone Set .................................................... 6.1

Configuration procedure ................................................................................ 6.1 System Startup from OMC .................................................................. 6.9

Overview ........................................................................................................ 6.9 Installation procedure .................................................................................... 6.9 Accessing the System ..................................................................................6.10 Downloading the Software ............................................................................6.17 Services provided .........................................................................................6.19

0-4

Chapter 7 Maintenance Services

Maintenance Level 1 .............................................................................. 7.1

Maintenance .................................................................................................. 7.1

Chapter 8 Glossary

Glossary .................................................................................................... 8.1

A .................................................................................................................... 8.1 B .................................................................................................................... 8.1 C .................................................................................................................... 8.2 D .................................................................................................................... 8.3 E .................................................................................................................... 8.3 F .................................................................................................................... 8.3 G .................................................................................................................... 8.4 H .................................................................................................................... 8.4 I ...................................................................................................................... 8.4 K .................................................................................................................... 8.5 L ..................................................................................................................... 8.5 M .................................................................................................................... 8.5 N .................................................................................................................... 8.6 O .................................................................................................................... 8.6 P .................................................................................................................... 8.6 Q .................................................................................................................... 8.7 R .................................................................................................................... 8.7 S .................................................................................................................... 8.8 T .................................................................................................................... 8.8

0-5

0-6

U .................................................................................................................... 8.9 V .................................................................................................................... 8.9 W ................................................................................................................... 8.9

1.1

Preliminary

1.1.1

Overview

1.1.1.1

SYMBOLS USED IN THE DOCUMENTATION See note. See important information.

1.1.1.2

1.2

Security

1.2.1

Safety rules

1.2.1.1

Safety Declaration We, Alcatel-Lucent Enterprise 32, avenue Kléber 92707 Colombes Cedex - France, declare that the products presented in this manual conform to the essential requirements of Directive 1999/CE/5 of the European Parliament and Council. Any unauthorized modification to the products invalidates this declaration of conformance. In pursuance of this directive which appeared in the Official Journal of the European Community on April 7 1999, this equipment can be used in all European Community member states, and in Switzerland and Norway.

Copyright 2001 - 2000 Datalight, Inc., All Rights Reserved. In order to better serve its customers, Alcatel-Lucent Enterprise reserves the right to modify the characteristics of its products without notice. Alcatel-Lucent Enterprise - 32, avenue Kléber F-92707 Colombes Cedex RCS Paris 602 033 185.

1.2.1.2

General Recommendations

1-1

Chapter

Protective earthing This equipment must imperatively be connected to a permanent earth protection installed according to current legislation. Installation of the mains power The mains power must be installed as close as possible to the unit and must be easily accessible. The power supply lead is used as the master switch. Free board slots It is essential that empty board slots are guarded with the appropriate expansion slot covers for full electromagnetic shielding, the safety of people working nearby (in the presence of hazardous voltages) and the prevention of fire propagation (from inside the unit). Lead and Lithium batteries There is a risk of explosion if the batteries are incorrectly replaced. Only use batteries of identical type, or manufacturer recommended equivalents. Discard used batteries according to the battery manufacturer's instructions. Power supply Due to the presence of hazardous voltages, the rear metal panel can only be removed by qualified personnel. If it is necessary to carry out work on a power supply unit, first disconnect the mains cable from the system as well as any external EPS48 power connections that may be connected. Then remove the rear metal panel of the power supply block and disconnect the batteries. High leakage current A

permanent

earth

connection

essential

before

making

TRT/TNV-3

telecommunication network connections. In the case of a poor earth connection, it is MANDATORY to disconnect the telecommunications accesses before reconnecting the equipment to earth. It is then necessary to verify that all the connections have been made correctly. Before removing any board that provides access to a telecommunications network of class TRT/TNV-3, make sure you disconnect the links. Reconnect the links once the board is re-inserted. Installation of DECT bases For further information on recommendations relating to the exposure of the public to the electromagnetic field, refer to "Installation of DECT bases".

1.2.1.3

Declaration of Conformance With Directives This equipment is designed to be connected to the public telephone network using the appropriate interfaces.

1-2

The EC labeling indicates that this product conforms to the EC directives currently in force, in particular:

1.2.1.4

89/336/EEC (Electromagnetic compatibility)

73/23/EEC (Low Voltage)

R&TTE 1999/5/EC compliance

1999/519/EC (Specific Absorption Rate)

Interface Classification

1.2.1.4.1 OmniPCX Office RCE Small, Medium, Large SELV: Safety Extra Low Voltage TNV-3: Telecommunication Network Voltage

Figure 1.2: OmniPCX Office RCE Small, Medium, Large

1.2.1.4.2 OmniPCX Office RCE Compact

1-3

Chapter

Figure 1.3: OmniPCX Office RCE Compact Note: The Mini-MIX daughter board requires BACKXS-N back panel and PSXS-N power supply module. The Mini-MIX daughter board can be used only in an OmniPCX Office RCE Compact or, in case of migration from R7.1 or lower, in a Compact Edition 2nd Generation, equipped with a PowerCPU board.

1.3

Protection against Interferences

1.3.1

Protection against Interferences Notice to the attention of the users and installer: USA - FCC (Federal Communication Commission) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to consult the installer or service person. Changes or modifications to this equipment, not expressly approved by ALCATEL-LUCENT,

1-4

may cause harmful interference and void the user’s authority to operate this equipment. Japan - VCCI (Voluntary Control Council for Interference)

Translation : This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

1-5

Chapter

1-6

2.1

Overview Alcatel-Lucent OmniPCX Office Communication Server is a business communication server offering proven telephony functions with data management. This "multi-purpose" server provides a turnkey global communication solution for small and medium-scale businesses with 6 to 200 employees. The Alcatel-Lucent OmniPCX Office Communication Server range includes: -

the Alcatel-Lucent OmniPCX Office Rich Communication Edition Compact platform

the Alcatel-Lucent OmniPCX Office Rich Communication Edition Small platform

the Alcatel-Lucent OmniPCX Office Rich Communication Edition Medium platform

the Alcatel-Lucent OmniPCX Office Rich Communication Edition Large platform

The Alcatel-Lucent OmniPCX Office Communication Server range is supplied: -

with all the sub-assemblies required for your particular configuration,

configured with the software key corresponding to the level of services desired (according to country).

The stations are packaged separately.

2.2

Platforms Alcatel-Lucent OmniPCX Office Communication Server is available in the following models:

2.2.1

OmniPCX Office RCE Compact

14 ports.

1 CPU slot + 1 MIX slot

2-1

Chapter

! "# "$

Energy consumption: 1.5 A (240 V)

Dimension: H = 345 mm; W = 370 mm; D = 65 mm.

Weight: 5.1 kg.

The following mixed boards are available: -

MIX 2/4/4

MIX 2/4/8

MIX 2/8/4

MIX 4/4/8

MIX 4/8/4

AMIX-1 4/4/4

AMIX-1 4/4/8

AMIX-1 4/8/4

Mini-MIX (PowerCPU daughter board)

Note: This wall-mounted version is also called XS-N.

The Mini-MIX daughter board, plugged on a PowerCPU booard, requires an OmniPCX Office RCE Compact, or, in case of migration from Release 7.1 or lower, a Compact Edition 2nd Generation. The Mini-MIX daughter board cannot be used on an Alcatel-Lucent OmniPCX Office Compact Edition. The PowerCPU board shows a Mini-MIX LED activated when the Mini-MIX daughter board is detected on the PowerCPU board.

2-2

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Figure 2.2: Mini-MIX connections on PowerCPU Board Equipment numbering:

2.2.2

Slot 80 EN 01 for the first T0 access (80-001-01)

Slot 80 EN 02 for the second T0 access (80-002-01)

Slot 80 EN 09 for the first Z access (80-009-01)

Slot 80 EN 10 for the second Z access (80-010-01)

OmniPCX Office RCE Small

2-3

Chapter

2.2.3

2.2.4

2-4

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28 ports.

1 CPU slot 2 general-purpose slots (no SLI16 board).

Energy consumption: 1 A (230 V) / 2 A (110 V) - 80 W.

Dimension: H = 66 mm; W = 442 mm; D = 400 mm.

Weight: 6 kg.

OmniPCX Office RCE Medium

56 ports.

1 CPU slot 5 general-purpose slots.

Energy consumption: 1,2 A (230 V) / 2,3 A (110 V) - 120 W.

Dimension: H = 110 mm; W = 442 mm; D = 400 mm.

Weight: 11 kg.

OmniPCX Office RCE Large

96 ports.

1 CPU slot + 4 general-purpose slots + 4 specific slots (no UAI16 and MIX boards)

Energy consumption: 1,2 A (230 V) / 2,3 A (110 V) - 150 W.

Dimension: H = 154 mm; W = 442 mm; D = 400 mm.

Weight: 13 kg.

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Installation

2.3.1

Overview

___change-end___

___change-begin___

2.3

This hardware must be installed on the customer's site, by a qualified installer, in

2-5

Chapter

! "# "$

compliance with the instructions provided with the hardware. Equipment shall be installed at the factory or in the field by submitter's trained personnel in accordance with the installation instruction provided with the equipment.

2.4

Equipment

2.4.1

Boards and Options The following table lists the boards available on OmniPCX Office RCE Small, Medium, Large.

Board

Function

Optional boards

Connections

APA2 APA4 APA8

2, 4 or 8 analog trunk line interfaces

GSCLI: Ground Start signaling CLIDSP: CLIP local management

Analog trunk line (TL), TL-PS diversion

ATA2 ATA4

2 or 4 analog trunk line interfaces

MET: pulse meter receivers (phased out)

Analog trunk line (TL), TL-PS diversion

BRA2 BRA4 BRA8

2, 4 or 8 T0 basic accesses

PowerCPU

Processing Unit (As of R8.0), SD/MMC Memory card (2GB), 256 MB DDR2 SDRAM. Optional Hard Drive

DDI2 DDI4

2 or 4 analog trunk line interfaces with Multiple Subscriber Numbers (MSN)

Analog trunk line with Multiple Subscriber Numbers (MSN)

LanX8 LanX16 LANX16-1 LanX8-2 LANX16-2

8 or 16 port Ethernet 10/100 BT (of which 1 or 2 10/100/1000 BT ports on LANX-2 boards)

@ Phones, Hub, Lanswitch, PC, etc.

ISDN network ISDN-EFM T0/S0 forwarding box HSL1, HSL2: interconnection with expansion modules AFU-1: (Auxiliary Function Unit) ARMADA VoIP32: VoIP channels

Lanswitch or Ethernet terminal Please-wait message player Tuner for background music Alarm Doorphone Loudspeaker General call ringer ISDN-EFM T0/S0 forwarding box Pulse metering device OMC

PowerMEX Extension module controller (equipped with an HSL1 board)

2-6

! "# "$

Board

Function

Optional boards

Connections

MIX244 MIX248 MIX284 MIX484 MIX448 MIX044 MIX084 MIX048

0, 2 or 4 T0 basic accesses + 4 or 8 UA interfaces + 4 or 8 Z interfaces

AMIX484-1 AMIX448–1 AMIX444–1

4 analog line accesses, 4 or 8 UA interfaces and 4 or 8 Z interfaces

PRA-T2 PRA-T1 DASS2 DLT2 T1-CAS T1-CSS PCM R2

PRA -T2, DASS2, DLT2: 30 x 64-Kpbs B-channels + 1 x 64-Kbps D-channel; 2048 Kbps. PRA-T1: 23 x 64-Kbps B-channels + 1 x 64-Kbps D-channel; 1544 Kbps 23 x 64-Kbps B-channels + 1 x 64-Kbps D-channel T1-CAS: 24 x B-channels, including signaling; 1544 Kbps. PCM R2: 30 x 64 Kbps B-channels +1 x 4 Kbps signaling channel; 2048 Kbps.

PRA-T2: ISDN network DASS2: UK public/private network DLT2: Private QSIG network PRA-T1: Hong-Kong ISDN network ISDN (US) T1-CAS: USA public network PCM R2: Public network

SLI4 SLI8 SLI16 SLI4-1 SLI8-1 SLI16-1 SLI4-2 SLI8-2 SLI16-2

4, 8 or 16 Z interfaces

Analog Z terminals

UAI4 UAI8 UAI16 UAI16-1

4, 8 or 16 UA interfaces UAI16-1 board: possibility of powering terminals connected to the 16 interfaces remotely from an external EPS48 power supply

Alcatel-Lucent 9 series or Alcatel Reflexes stations Multi Reflexes 4099 4070 IO/EO DECT base stations EPS48 only on interface 1 of the UAI16-1 board

ISDN network, analog Z terminals and Alcatel-Lucent 9 series or Alcatel Reflexes stations

GSCLI: Ground Start signaling CLIDSP: local CLIP management METCLI

2.4.2

Detailed description

2.4.2.1

Processing Unit PowerCPU Board

PSTN network, analog Z terminals and Alcatel-Lucent 9 series or Alcatel Reflexes stations

2-7

Chapter

! "# "$

As of R8.0, the PowerCPU board performs the CPU functions of an OmniPCX Office system.

2.4.2.1.1 Function of the LEDs Name

Color

Function

CPU

Green

CPU functioning LED (flashing)

POWER

Red/Green

Mains operation: steady green LED Battery operation: steady yellow LED Idle: flashing red LED System shut down: steady red LED

FAN

Red/Green

Both fans functioning: steady green LED 1 or both fans down: steady red LED

LAN

Green

LAN functioning LED (flashes when there is traffic)

Mini-MIX

Green (only on OmniPCX Office RCE Compact platform)

Green only when accepted by the license 2B channels for MIX boards. Detection of Mini-MIX board in OmniPCX Office RCE Compact platform.

MODULE

Green

Presence of HSL board

2.4.2.2

SLI-X Boards Board allowing the connection of 4, 8 or 16 analog terminals.

2.4.2.3

2-8

UAI-X Boards

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Board used for connecting up digital terminals or DECT 4070 IO/EO base stations.

The UAI16-1 board is used to power terminals connected to the 16 interfaces remotely from an EPS48 external power supply connected to interface 1 via an external adapter cable (splitter). Caution: Only use EPS48 power supplies and the splitters provided.

2.4.2.4

MIX x/y/z These boards are used to connect 2 or 4 base T0 access points, 4 or 8 analog terminals and 4 or 8 digital dedicated terminals.

2.4.2.5

AMIX-1 X/Y/Z Boards These boards are used to connect 4 analog accesses, 4 or 8 analog terminals and 4 or 8 digital dedicated terminals.

2-9

Chapter

2.4.2.6

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BRA-X Board These boards are used to connect 2, 4 or 8 base T0 access points (2 B channels + 1 D channel) in order to connect the system to the digital public ISDN network (T0 point-to-point or multipoint connection) or to a private network (DLT0 point-to-point connection); the operating mode, T0 or DLT0, can be configured by OMC.

2.4.2.7

PRA Boards This board provides 1 primary access for connecting the Alcatel-Lucent OmniPCX Office Communication Server system to the ISDN digital public network or to private networks: -

PRA -T2, DASS2, DLT2 : 30 x 64-Kbps B-channels + 1 x 64-Kbps D-channel; 2048 Kbps.

PRA-T1 : 23 x 64-Kbps B-channels + 1 x 64-Kbps D-channel; 1544 Kbps.

T1-CAS: 24 x B-channels, including signalling; 1544 Kbps.

PCM R2: 30 x 64-Kbps B-channels + 1 x 4-Kbps signaling channel; 2048 Kbps.

The diagram below shows the end-plate of the PRA-T2 board, but the other PRA boards are similar.

2.4.2.7.1 Function of the LEDs

2-10

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T2 Name

T1 Name

Function

BUSY

B-channels busy (red LED lights up if at least 1 B-channel is busy)

RAI (ATD)

RAI

Remote frame alarm (red LED lights up on alarm)

AIS (SIA2M)

AIS

Too many "1's in the 2-Mbit binary train (red LED lights up on alarm)

NOS (MS)

NSIG

Absence of 2-Mbit signal (red LED lights up on alarm)

CRC (TE)

CRC

CRC error (red LED lights up on alarm)

LOS (PVT)

NSYN

Loss of frame alignment (red LED lights up on alarm)

2.4.2.8

APA Boards This board is used to connect to the analog public network (2, 4 or 8 LR).

The APA board does not support pulse dialing in Australia and New Zealand.

2.4.2.9

LAN-X Boards These boards are used to create a local area network (LAN) by connecting client PCs, IP-Phones, an external Lanswitch and servers.

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Chapter

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Each category-5 RJ45 connector has 2 green LEDs:

2.4.2.10

Left LED = link status and activity: • off: link disconnected • on: link connected • blinking: link active

Right LED = full duplex/collision: • off: Half Duplex • on: Full Duplex • blinking: collision

LANX-2 Boards The LanX8-2 and LanX16-2 are second generation boards integrating respectively 1 or 2 Ethernet Gigabit ports for a Lanswitch/Layer 2 configuration. Any port can be used as an Uplink, as all the ports are auto MDI/MDIX. Unlike the 1st generation boards, the LEDs of the A and B ports are both located at the top of the board. The Led display is as follows:

2-12

Green LED (left) = link status and activity: • off: link disconnected • on: link connected • blinking: link active

yellow LED (right) = speed: • off: low speed (10 or 100 Mb for Gigabit port, 10 Mb for the other ports) • on: high speed (1 Gb for Gigabit port, 100 Mb for the other ports)

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2.4.2.11

DDI-X Board This board is used to connect 2 or 4 analog trunk lines with Multiple Subscriber Numbers.

2.4.2.12

ATA Board The ATA (Analog Trunk Access) board serves to connect analog trunk lines (2 or 4 TL).

The ATA board does not support pulse dialing in Australia and New Zealand.

2.4.2.13

Daughter Board Provision on PowerCPU Board The table below presents the daughter boards which can be provided on the PowerCPU board, according to the platform used. Daughter Boards

OmniPCX Office RCE Compact

OmniPCX Office RCE Small, Medium, Large

ARMADA VoIP32

Yes

HSL1

Yes

HSL2

Yes

AFU-1

Yes

SATA HARD DISK + SATAEXT board

Yes

Mini-Mix

Yes

Note: The Mini-MIX daughter board requires BACKXS-N back panel and PSXS-N power supply module. The

2-13

Chapter

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Mini-MIX daughter board can be used only in an OmniPCX Office RCE Compact or, in case of migration from R7.1 or lower, in a Compact Edition 2nd Generation, equipped with a PowerCPU board.

Figure 2.22: Example of Daughter Boards on PowerCPU

2.4.2.14

Provision By Platform

2.4.2.14.1 OmniPCX Office RCE Compact

Board

MIX Slot

CPU Slot

PowerCPU

Mandatory

MIX x/y/z

Yes

AMIX-1 x/y/z

Yes

2.4.2.14.2 OmniPCX Office RCE Small

2-14

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Boards

Slots 1-2

CPU Slot

PowerCPU

Mandatory

MIX x/y/z

Yes

AMIX-1 x/y/z

Yes

UAI4, UAI8, UAI16, UAI16-1

Yes

SLI4, SLI8, SLI4-1, SLI8-1, SLI4-2, SLI8-2

Yes

SLI16, SLI16-1, SLI16-2

PRA-T2, PRA-T1, DASS2, DLT2, T1-CAS, PCM R2

Yes

APA4, APA8

Yes

DDI2, DD14

BRA2, BRA4, BRA8

Yes

LANX8, LANX16, LANX16-1, LANX8-2, LANX16-2

Yes

2.4.2.14.3 OmniPCX Office RCE Medium

Boards

Slots 1-2-3-4-5

CPU Slot

PowerCPU

Mandatory

MIX x/y/z

Yes

AMIX-1 x/y/z

Yes

UAI4, UAI8, UAI16, UAI16-1

Yes

SLI4, SLI8, SLI16, SLI4-1, SLI8-1, SLI16-1, SLI4-2, SLI8-2, SLI16-2

Yes

PRA-T2, PRA-T1, DASS2, DLT2, T1-CAS, PCM R2

Yes

APA4, APA8

Yes

DDI2, DD14

Yes

BRA2, BRA4, BRA8

Yes

LANX8, LANX16, LANX16-1, LANX8-2, LANX16-2 Yes

2-15

Chapter

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2.4.2.14.4 OmniPCX Office RCE Large

2-16

Boards

Slot 1

Slots 2-3-4

Slots5-6-7-8

CPU Slot

PowerCPU

Mandatory

MIX x/y/z

Yes

AMIX-1 x/y/z

Yes

UAI4, UAI8

Yes

UAI16, UAI16-1

Yes

SLI4, SLI8, SLI16, SLI4-1, SLI8-1, SLI16-1, SLI4-2, SLI8-2, SLI16-2

Yes

PRA-T2, PRA-T1, DASS2, DLT2, Yes T1-CAS, PCM R2

Yes

APA4

Yes

APA8

Yes

DDI2, DD14

Yes

BRA2, BRA4, BRA8

Yes

LANX8, LANX16, LANX16-1, LANX8-2, LANX16-2

Yes

3.1

Software Licence Management

3.1.1

SOFTWARE LICENCE MANAGEMENT On an Alcatel-Lucent OmniPCX Office Communication Server several types of devices may be connected, several services may be offered and several applications may run. The purpose of the feature “Software Licence Management” is to define for a given system (i.e. customer) the service level to offer, this mainly means: -

What devices are allowed and how many of each type.

Which service is offered.

Which application is to open.

How many users are allowed.

What features the hardware can support.

The SWL (SoftWare Licence) files define the level of service requested. The software licenses are the encoded result of the service levels and of a unique cpu ID. They should be loaded during the installation of the system. The software license can be managed by either of the 2 following modes: -

Normal mode: Like for any previous release, there is no user definition and the validity of the license in open state is not limited.

Pay Per User (PPU) mode: This mode introduces a “user” definition and the validity of the license in OPEN state is limited and daily checked by the system.

Note: In Normal mode and in PPU mode, the SWL files are loaded to the system or updated manually using OMC

Once SWL files are available on the system, either in Normal mode or in PPU mode, the feature is the same for both modes and it manages the following functions

3.2

Definition, modification and checking of the service level.

Dimensioning of a system for a correct service level.

Limitation of requested services depending on hardware installed.

Daily or on request checking (by OMC) of the SWL files in order to adapt the service level.

Selection between PPU mode or Normal one

Information to user and/or installer about the state of system in terms of service level.

Software Keys In the Alcatel-Lucent OmniPCX Office Communication Server system, a software key is represented by an alphanumeric string of characters, which opens functions. Two software keys correspond to each Alcatel-Lucent OmniPCX Office Communication Server system:

3-1

Chapter

# % $

the PRINC (PRINCIPAL) software key or MAIN for the system functions (voice, system feature, etc.)

the CTI Software key for the CTI functions

The software key corresponds to a text file where the name is the CPU hardware number with the .MSL (MAIN key) or .CSL (CTI key) extension. Example: file 000068DA.msl and 000068DA.csl for main CPU no. 000068DA.

Each system needs the Main and CTI Software keys even if no CTI application is used on the system. The systems can be delivered with a key that is already personalized for the client. The Distributor needs to load if necessary the personalized key on the non-factory-configured systems. On starting up the system, different cases are possible: -

The functions needed by the customer are open and work properly: the software key present on the system is correct.

The functions needed are not open

The key is valid but some functions are not open (verification done by MMC). • Verify that the order meets the client's needs. If not, contact the orders" department. A new software key needs to be created including the new features. • When loading the key via OMC a warning message is displayed. In this case the functionalities may be limited due to insufficient memory (Hard disk) or CPU power.

The software key present on the system is not correct: • The software key syntax is correct but it does not match the CPU's serial number. The system functions correctly with all its functionalities for 30 days. A message " Software Key Error " is displayed on the Operator terminal. Press the Alarm key to show the expiry date. When loading a correct key (valid CPU serial number) during this period, the system state is normal. If no correct key is loaded after 30 days, the system will restart in limited state with only sets belonging to the Operator group working, all other sets being out of service; the "Software key error" is displayed on the operator station. • The software key syntax is incorrect. The system starts in limited mode. When loading the correct Software key (with the correct serial number), the system restarts with all functions working. • New control starting with R2.0: • The software key syntax is correct, but the software key does not match the system's software release. The system functions correctly with all its functionalities for 30 days. • The software key syntax is correct, the software release is correct but a more recent key has already been entered on this system and it is not possible to revert to a previous key. The system functions correctly with all its functionalities for 30 days.

Remark: For a system in limited mode, when a valid software key is loaded, the system restarts with all its functionalities.

3.2.1

3-2

Voice Services Available in "Limited" Mode

# % $

3.2.2

Stations in the default Attendant Group and analog sets with automatic call setup on going off-hook

no DECT stations, including DECT Reflexes stations

Voice server with name announcement, 2 ports and 20 minutes" storage

4 welcome messages (pre-announcement)

2 system languages

"Please Wait" music: 2 minutes max.

All the other functions are closed.

Software Key Change In BTCO mode, the software key is loaded into the system by the manufacturer; in "stock mode" (after sale), the key must be entered by the distributor. When upgrading, the installer must modify the key before the new functions will be taken into account. The key is modified using OMC or DHM-station.

3.2.2.1

Procedure with OMC -

To read the series number of a CPU board: Select Typical Modification -> System -> Software key -> Hardware serial number

Send this serial number and the function levels required to Alcatel-Lucent Enterprise

Load the key file Main.msl or CTI.csl from the Alcatel-Lucent Business Partner Internet site (this file can also be downloaded by the manufacturer)

Downloading a new software key: • Select Typical Modification -> System -> Software key • Click on Importing the key • On the Open screen, select the file for the new software key • Validate • On the Software Key screen, click on Apply

Opening certain functions requires a hot reset; a message is displayed.

If the hardware required to carry out the functions that have been opened by the software key is not present, the functions available are automatically reduced to suit the available hardware; and error message is displayed when the key is implemented. The values of the various functions controlled by the key can be viewed at any moment:

3.3

Using OMC, select Typical Modification -> System -> Software key

Click on Details: the first column indicates the functions defined by the key, the second column indicates the functions actually open (after any reductions).

Detailed description

3-3

Chapter

3.3.1

# % $

Services controlled by the "Main" software key The following table lists the functions controlled by the "Main" software key. If a software key is not present in the system, or is incorrect, the system starts in a limited state. The table also gives the limited state service levels, the granularity of upgrades, the maximum service level for each service, and if a hardware extension exists. Controlled services

Relevant software version

Values in limited mode

Modularity

Max

Hardware extension

Number of digital sets

All

236

Number of analog sets

All

According to +1 selected +1 model

Number of DECT sets

All

200

Number of Mobile IP Touch sets

From R5.0 0

120

ARS

All

open

DISA/Transit DISA

All

open in R1.0/R1.1, closed from R2

open

ISVPN on ISDN (ARS required)

All

closed

open

QSIG + (ARS required)

All

closed

open

Number of Meet Me Conference

From R5.1 0

Enhanced Automated Attendant (EAA)

From R6.0 0

All

120

From R8.1 0

From R2.1 closed

opened

From R2

Number of IP Phones (IP Touch)

All

200

Number of PIMphony multimedia terminals

All

200

STANDARD TELEPHONY 236

MOBILITY

CALL MANAGEMENT

NETWORKS Number of B-channels

Number of B-channels on MIX boards From R4 WEB APPLICATION Number of My IC Web for Office sessions SNMP SNMP activation RAS number of access (b channels) LAN TELEPHONY

VoIP GATEWAY

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Controlled services

Relevant software version

Values in limited mode

Modularity

Max

Hardware extension

Number of VoIP channels

From R8.0 0

YES

Number of VoIP trunk channels

All

120

From R8.0 0

YES

R1.0/R1.1

YES

VOIP VoIP on application board

From R8.0 NO

VOICE MAIL UNIT AND AUTOMATED ATTENDANT Number of VMU ports

All

0 port

YES

Storage capacity

All

20" or 60" From R5.0

10"

200 hours YES

Automated Attendant

All

closed

open

Audiotext

All

closed

open

Fax switching

All

closed

open

Mailbox Greetings messages

All

closed

open

YES

Name in mailing lists

All

closed

open

YES

Recording of conversations

All

closed

open

YES

Remote customizing

From R2.0 closed

open

All

YES

Duration (minutes)

All

2 min

+2 min

10 min

YES

MOH for multiple entities

From R8.0 1

Tickets for NMC

all

+ 1000

30000

Yes

Call accounting over IP

From R5.0 closed

open

Local calls

from R8.1

closed (see Note 2)

open

all

Yes

open

GREETINGS Number of messages (16") MUSIC ON-HOLD (MOH)

METERING 0

LANGUAGES Number of languages

MULTIPLE AUTOMATED ATTENDANT Number of tree structures: 1 license for 1 tree structure or 1 license for 5 tree structures

From R6.0 closed

Pay Per User (PPU) PPU activation

From R5.0 R5 and R5.1: Not controlled by the system. From R6: Indication that On Demand option is enabled.

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Controlled services

Relevant software version

Values in limited mode

Modularity

Max

Hardware extension

PPU license validity date

From R6.0 Displayed if PPU license is enabled. It is the license validity date.

Number of users

From R6.0 From R6: Not controlled by the system: Only used for information in OMC

SWL RELEASE Required system release

From R2

0 (R1 or R1.1)

1 (R2) 2 (R3) 3 (R4) 4 (R5) 5 (R6) 6 (R7) 7 (R8)

YES

FFFF

ENGINE Package level

Ignored by the system

ENGINEbis Special info for ELP

Ignored by the system

Checker syst solution Special info for ELP

Ignored by the system

Checker cs type Special info for ELP

Ignored by the system

Checker PCX 01 Special info for ELP

Ignored by the system

Acknowledge Code Random code given by ecom.

From R2

FFFF

Number of Automatic Call Distribution From R3 groups

8 groups

YES

Number of active Automatic Call Distribution agents

From R3

5, 10, 20, or 0 32 depending on license

YES

Automatic Call Distribution statistics module

From R3

closed

open

Number of agent applications

From R3

YES

Number of supervisors

From R3

YES

EDITION Edition number of license Automatic Call Distribution

YES

MANAGED SERVICES

3-6

# % $

Controlled services

PROXY H323

Relevant software version

Values in limited mode

Modularity

From R3

closed

open

Max

Hardware extension NO

MY TEAMWORK Version

From R6.1 IGNORED BY THE SYSTEM

Number of audio ports Number of data ports MOBILITY ON GSM Number of mobiles of any type For R7 (MCE+NCC+My IC Mobile for iPhone or My IC Mobile for Android)

IGNORED BY THE SYSTEM

Number of MCE mobiles (Windows) Number of NCC mobiles (Nokia) My IC Mobile users (same license used for both Apple iPhones and Android phones)

from R8.1

Number of Fax server ports

From R7

IGNORED BY THE SYSTEM

Number of Open SIP phones

From R8.1 0

Codec Pass-Through

From R8.1 closed

open

SERVICES OVER IP 20 (R8.1) No 60 (R8.2)

UNIVERSAL DIRECTORY ACCESS (UDA) LDAP service

3.3.2

From R8.1 closed

Services controlled by the “CTI” software key The following table lists the functions controlled by the "CTI" software key. Controlled services

Relevant software version

Default state

Modularity

Max

APPLICATION PIMphony Pro

All

250

PIMphony Team

All

250

Nomadic mode

From R3

25 (R4) 50 (R5.0)

PIMphony release

From R4.0

50 (R4) 60 (R5.0)

PIMphony Attendant

From R5.0

250

Pay Per User INTEGRATED TAPI 2.0

From R5.0

Not controlled by the system

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Controlled services

Relevant software version

Default state

Modularity

Max

Number of sessions

All

25 (R1) 0 (from R2)

200

Number of monitors

All

250 (R1) 0 (from R2)

950

Features

All

None

All

Alcatel-Lucent OmniPCX Office Communication Server CALL CENTER Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

200

Number of monitors

All

950

Features

All

None

Number of sessions

All

Number of monitors

All

950

Features

All

None

All

CSTA DESKTOP CLIENT

All

CENTRAL SERVICES

All

CSTA (ALL FEATURES)

All

TAPI 2.1 SERVER

All

BUSY LAMP FIELD (BLF)

All

XML SERVER

All

PIMphony UNIFIED

3-8

Number of sessions

From R3.1

Number of monitors

From R3.1

+10

# % $

Controlled services

Features

Relevant software version From R3.1

Default state

Modularity

None

Max

All

SOFTWARE LICENSE VERSION Required system version

From R2

0 (R1/R1.1)

from R2

From R2

1 (R2) 2 (R3) 3 (R4) 4 (R5) 5 (R6) 6 (R7) 7 (R8)

ACKNOWLEDGE CODE Random code given by ecom.

FFFF

EDITION Edition of license

3.4

Descriptions

3.4.1

Introduction

FFFF (Hex)

This section describes how the licenses affect the Alcatel-Lucent OmniPCX Office Communication Server.

3.4.2

Standard telephony The number of sets allowed can be changed without reset, it means that all the devices are accepted but the sets, which exceed the limit, are put out of service (as it would be done by OMC) due to a SWL reason. When a new SWL is entered, a search for Out Of Service sets for SWL reason is carried out and if allowed, are put into service.

3.4.3

Alcatel Reflexes sets The sets are taken into account in their apparition order. When a set is not allowed, its apparition is accepted, but the set is put "Out of service" due to a SWL reason. So if the attendant set appears after the limit is reached, it is refused. UA sets behind TSC DECT or TSC/IP are not counted. NOE TDM sets are taken into account in this counter. Licensing will accept 5 more sets than the limit, only if the system is not in default state. This

In R1, this service is always present in the CTI software key. Only two monitors per session are allowed.

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margin is only applied if the system is not in PPU mode.

3.4.4

Analog interfaces The interfaces are taken into account in their apparition order. When there are only 10 licenses for analog access and when the analog board contains more than 10 accesses, only the first 10 accesses will work. When an interface is not allowed, Its apparition is recognised but the interface is put "Out of service" (as it would be done by OMC) due to a SWL reason. Licensing will accept 5 more interfaces than the limit, but only if the service is opened (if the limit is different than 0) and if the system is not in default state. This margin is only applied if the system is not in PPU mode. A port of an external voice mail is counted as an analog set.

3.4.5

Mobility

3.4.5.1

Number of mobile sets and TSC Dect The number of devices are limited at the set registration. When the limit is reached, the registration is accepted but the set is put "Out of service". All Dect sets are counted: 4072, 4074, 4073, TINY, TSC Dect and other manufacturers sets. Licensing will accept 5 more sets than the limit, but only if the service is opened (if the limit is different than 0). This margin is only applied if the system is not in PPU mode.

3.4.5.2

Number of mobile IP sets The number of devices is limited at the set registration. When the limit is reached, the registration is accepted but the set is put "Out of service". Licensing will accept 5 more sets than the limit, but only if the service is opened (if the limit is different than 0). This margin is only applied if the system is not in PPU mode.

3.4.6

Call handling features

3.4.6.1

ARS The same as for Alcatel-Lucent OmniPCX Office Communication Server.

3.4.6.2

DISA / DISA Transit The same as for Alcatel-Lucent OmniPCX Office Communication Server.

3.4.6.3

ISVPN ISDNs The same as for Alcatel-Lucent OmniPCX Office Communication Server.

3.4.6.4

QSIG + (Inter PABX link) The same as for Alcatel-Lucent OmniPCX Office Communication Server.

3.4.6.5

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Number of Meet-me conferences

# % $

With this license, the conference master is able to activate a Meet-me conference. Up to now, the number of Meet-me conferences is limited to one.

3.4.6.6

Enhanced Automated Attendant It defines the license type chosen for Enhanced Automated Attendant: (No license, 1 tree license or 5 trees license)

3.4.7

Networking

3.4.7.1

Number of B channels The T2, DTL2 and PCM boards are the same. A strap defines the type of board . So all boards are treated with the same pricing. The number of DTL b channels is counted. In case of an upgrade, a reset is necessary to take the new channels into account.

3.4.7.2

B channels on MIX boards The number of b channels on MIX boards are counted to accept MIX boards in the limit allowed bythe license. This means that when a MIX board appears and all b channels allowed by license are used, the MIX board is refused. When the license is set to 0, only 0/4/4 MIX board are accepted. In case of upgrade, a reset is necessary to take into account new MIX boards. In default state reached after 30 days of temporary state, the license 2B channels on mixed board is set to 24.

3.4.8

Internet access (relevant up to R7.1) Several services are defined in the license: -

Access & Intranet

E mail server

VPN (Virtual Private Network)

Proxy (WEB caching & Access Control)

DSL

Lan to LAN

Backup (backup all the system: IA, call handling, VMU )

URL filters download (download of black lists and white lists)

Statistics data upload (dump of log files to produce statistics)

Web & File server (Intranet web server and file server)

3.4.9

Web applications

3.4.9.1

WCA (relevant up to R7.1) WCA (Web Communication Assistant) license defines the number of users of three applications. The three applications contained in the package WCA are:

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Chapter

3.4.9.2

web mail

voice mail

dialer

# % $

Number of MyIC Office sessions (from R8.1) This application is used on a PC to access to some configuration parameters of the terminal (diversion,…), to access to the call log, to access to the voice mail and to make a call. The system controls the number of opened sessions in the mode of a “floating license” : when the maximum number of allowed sessions (defined by the present item) is reached, the next login attempt is rejected.

3.4.10

SNMP SNMP (Simple Network Management Protocol) license allows to control «activation» of this service.

3.4.11

RAS (relevant up to R7.1) Control of the virtual S0. The number of B channels is counted. Need of a downloading item RAS to have the service on a CoCPU. (2 access on ASPEN main, 2 access on CPU III main, 16 access on CoCPU)

3.4.12

Lan telephony In the license, two counters are defined: -

The number of TSC/IP and number of PIMphony IP: Their processing is the same as for other sets.

The number of allowed NOE/IP are included into the TSC/IP counters.

3.4.13

VoIP Gateway

3.4.13.1

Number of VoIP channels (from R8.0) From R 8.0 the pricing of VoIP channels is not based on hardware purchase, but on VoIP channel licenses purchase. Note: To get a number of VoIP channels belonging to the range [17-48], an Armada daughter board is necessary.

The VoIP channels are available as well for trunks as for subscribers. The number of VoIP channels available for subscribers can be deduced with the formula: number of VoIP channels for subscribers = number of VoIP channels – number of VoIP channels for trunks When the system starts, the number of available VoIP channels is indicated in OMC In the VoIP parameters window -> General index , under the label Number of VoIP-subscriber channels, because all the VoIP channels are allocated to subscribers and

3-12

# % $

none are allocated to the VoIP trunks. If the number of VoIP trunks are increased (assuming that the key contains provisions for VoIP trunks), the number of VoIP channels for subscribers decreases correspondingly. Thus, the addition of Number of VoIP-subscriber channels and Number of VoIP-trunk channels is the number of VoIP channels paid for by the customer.

3.4.13.2

Number of VoIP trunks channels By default, the system starts with 0 trunk. The number of trunks can be configured by OMC, in VoIP parameters window, index General, with the label Number of VoIP-trunk channels. The license gives the maximum number of VoIP trunks, which, from R8.0, cannot be greater than the number of VoIP channels purchased.

3.4.14

Supplementary information Supplementary information defines if the VoIP is running on the main CPU or on an application board (not in R8.0).Voice mail and Automated attendant Three values allow limiting Voice mail and Automated Attendant features. -

The Number of ports. They are common to voice mail and automated attendant. In the default state, two ports are created. They are in the attendant default group and in the first hunting group. For example: If by configuration, you remove the two ports from the default attendant group because you do not have automated attendant (it is not mandatory). Then, if there is a SWL upgrade, which permits 4 ports and automated attendant, you will need to create two new ports, present in the attendant default group and in the first hunting group. But the two previous ports are not updated (not present in the attendant group). If number of VMU ports is set to 0, the system is forced to external VMU mode.

Messages storage capacity Maximum capacity storage for messages (steps of 10 minutes)

Automated attendant flag In the description of license, the flag is open or closed. If the flag is «open» but there is not enough memory, the service will be opened but it will not be possible to configure the Info Messages. On OMC the service will be «not configurable». If the service is not configurable, only the company greetings (day and night) can be configured, but the length of each is reduced from 2 minutes to 16 seconds.

Audiotext If the service is not allowed, the call will be routed to the attendant.

Fax switching If the service is not allowed, the calls are routed to the voice set.

Mailbox greetings If the service is opened, the users can record their greetings.

Distribute list namen If the service is opened, the configuration is allowed.

Record on line

Remote customization If the service is opened, the remote customization is allowed: personal assistant

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configuration, external notification, mailbox configuration. All the services which need memory, can be reduced (message storage capacity, number of mailbox greetings, distribute list name, record on line)

3.4.15

Music on Hold (MOH)

3.4.15.1

MOH Length The MMC has to control the duration of the recording.

3.4.15.2

MOH for multiple entities If the value N of that service is greater to 1 and less or equal to 4, it is possible to create on the system N entities, each one having its own Music On Hold. Moreover, it is possible to establish calls inter-entities.

3.4.16

Metering

3.4.16.1

Number of tickets for NMC Only the number of NMC tickets is controlled by licenses. In case of upgrade, a reset is necessary.

3.4.16.2

Call accounting over IP This license is required for printing on the fly or for using external accounting applications. Output data will be provided in a simple XML format interface. This license must be opened for OHL needs.

3.4.16.3

Local calls (from R8.1) Specific license for each country

3.4.17

Languages The number of languages defines the maximum of language used. It is possible to install more languages (for example 4) but if the number of languages defined in the license is 2, only the 2 first languages will be proposed on sets.

3.4.18

Pay Per User (PPU) This license indicates that Pay-Per-User option is used. In this mode, OPEN state has a limit date. At the end of the validity period (checked with PPU Ending Date value contained in the license key), the system goes into PPU TEMPORARY STATE for a maximum of 30 days. At the end of this period, if the PPU Ending Date is still not valid, the system goes into DEFAULT STATE. The 30 days period is not the same as the “normal” TEMPORARY STATE. When a new license key with a valid PPU Ending Date is uploaded, the PPU temporary state counter will reset and can be used with the default value (30 days) for the next time (in “normal” temporary state, the counter is never reset). Some Historical alarms are generated one month before the

3-14

# % $

PPU ending date and when entering to PPU temporary state.

3.4.18.1

PPU Ending Date This field is only relevant when Pay-Per-User option is activated. It represents the end of the validity period of the license key. After this date, license has expired and after a temporary period, system goes to default state. It is important to notice that, PPU mode (and the validity date) manages the control of all the licensed services. There is no possibility to unitary close or open a single service. If the PPU Ending date contains a null value, the license is considered as infinite. In this particular case, there are no validity date checks.

3.4.18.2

Users number This field is only relevant if Pay-per User option is used. This value is not used or controlled by the system. The number of devices is only controlled with the physical device counters (Analog sets, Mobile set, TSC-IP sets …). This licenses is only used in the system to display, the number of users contained in the license, in OMC license screen.

3.4.19

ACD The Alcatel-Lucent OmniPCX Office Communication Server provides an embedded Linux based ACD (automatic call distribution) solution. The following capacities are defined through licenses: 1) 2) 3) 1. The Number of group: 8 groups 2. The number of active agents: 5, 10, 20 or 32 3. Statistic module: active or not 4. DAM: 0 -> 32 5. Supervisor: 0 -> 4 In the case of an upgrade, a reset is necessary.

3.4.20

Managed services Proxy H323 services allowed or not. In the case of an upgrade, a reset is necessary.

3.4.21

Mobility on GSM For the related items (MCE, NCC, My IC Mobile), when eLP builds a MAIN software key, each time the item is incremented, it also increments the Nomadic counter in the CTI software key.

3.4.21.1

Number of My IC Mobile (from R8.1) My IC Mobile is an application running on an Apple iPhone or an Android phone, which makes the Apple iPhone or Android phone become an OmniPCX Office subscriber. In OMC, the creation of a new My IC Mobile for iPhone subscriber or a new My IC Mobile for Android subscriber is refused if the total number of existing such subscribers has reached the

3-15

Chapter

# % $

maximum value indicated by the present license item.

3.4.21.2

Number of SIP phone enhanced (from R8.1) The subscribers of type SIP phone enhanced can use more services that a SIP phone subscriber. In OMC, the creation of a new SIP phone enhanced subscriber is refused if the number of existing such subscribers has reached the maximum value indicated by the present license item.

3.4.21.3

Number of SIP subscribers with TLS (from R8.1) The capability to establish a VoIP communication with the TLS feature is given to a SIP subscriber (SIP phone and SIP phone enhanced only in R8.1) via OMC. The system/OMC controls that the number of SIP subscribers with the TLS feature activated does not exceed the limit fixed by the present license item.

3.4.21.4

SDP transparency (from R8.1) This license item is a global parameter (on/off) that allows or not the SDP transparency in the SDP negotiation between 2 SIP end-points. The control is done by the system during the call establishment, if some conditions are verified.

3.4.21.5

UDA – LDAP (from R8.1) This license item is a global parameter (on/off) that allows or not, when a correspondent name is searched on 8082 My IC Phone and My IC Mobile for iPhone, to extend the search to an external LDAP server.

3-16

4.1

Presentation

4.1.1

Location of Unit The Alcatel-Lucent OmniPCX Office Communication Server unit can be installed in three ways: 1. Fixed to the wall: • A kit is available for wall-mounting OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms. • A wall support (US version) is available for wall-mounting OmniPCX Office RCE Compact platform which can also be fixed directly to the wall. In both cases, use the hole drilling template supplied with the platform. 2. Mounted in a rack: the OmniPCX Office RCE Small, Medium, Large platforms are mounted in the rack using the fixing brackets supplied by the rack manufacturer, or using the optional 19" mounting kit (a kit is available for each platform type). 3. Placed on a table: no more than three units can be laid on top of each other.

4.1.1.1

Wall Mounting (OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms) The enclosure comprises 4 parts. After mounting, the space between the platform and the wall can be used for cables.

4-1

Chapter

4.1.1.2

&' (

Mounting in the 19" Rack

4.1.1.2.1 Recommendations Before installing the system in a 19" rack, you must verify that:

4-2

The maximum static load (given by the manufacturer) of the 19" rack is greater than the overall weight of the equipment mounted or to be mounted in the rack.

Moreover, the weight of the equipment must be evenly distributed between the brackets.

If mounting the Alcatel-Lucent OmniPCX Office Communication Server platform results in exceeding the load on the front supports (generally the total weight divided by two), the platform must be placed on a fixed tray attached to the four supports of the rack.

&' (

4.1.2

Environment

4.1.2.1

Climatic Conditions

4.1.2.2

Operation • Temperature: for maximum reliability, it is recommended you comply with an ambient temperature of between 5 and 40 degrees Celsius, with a maximum variation of 5 degrees Celsius per hour. • Humidity: the humidity must be in the range 10% - 80% (no condensation) with a maximum variation of 10% per hour.

Storage • Temperature: the temperature must be kept between -20 and +70 degrees Celsius. • Humidity: the humidity must be kept in the range 10 - 95% (no condensation).

Vibration No vibration, even intermittent, may be transmitted to the equipment when running.

4.1.2.3

Site -

Choose a dry, clean and well ventilated location.

Maintain an ambient air flow to ensure normal ventilation. If the air flow is blocked or restricted, of the incoming air is too hot, overheating is possible.

When installing the equipment in an enclosed 19" rack, verify that the rack is provided with a fan suited to the heat dissipation of the equipment installed. Maintain a minimum gap of 3 cm around the side ventilation holes (left and right sides), and of 10 cm minimum around the ventilation holes at the rear of the equipment. Verify that the air flow is not impeded on the sides of the rack.

When fixing the system directly to the wall using the wall-mounting kit (OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms only), maintain a free space of at least 15 cm around the whole system. Ensure that no objects are placed on the upper part of the system to restrict the extraction of hot air. When installing several platforms, it is preferable to align then horizontally. When superposing them vertically, they should be separated by at least 10 cm.

Verify that the cables connecting the Alcatel-Lucent OmniPCX Office Communication Server or other equipment, or the supports for the housing structure (19" rack for example) do not obstruct the air flow through the platform.

A switchable 230 V or 110 V mains socket (according to country) - 50Hz (LNE) is required at less than 1 m from the platform unless it is installed in a rack in which case the integrated circuit breaker is used.

Adequate lighting must be provided.

4.2

Connections and Cabling

4.2.1

Detailed description

4.2.1.1

Output Connectors

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All outputs are made using Female RJ45 connectors.

4.2.1.1.1 PowerCPU Board RJ45 pin

LAN

TX+

TX-

RX+

SLI1/SLI2

Ground

+12 V

CenRg A ZA1

AUX

Ground

+12 V

CenRg A

CONFIG

CTS

MODULE1

TX+ TX+

TX-

RMTRES Ground

AUDIO

Audio In A

Audio In B

DOORPHONE

CenRG B

ZA2

ZB2

DTR

RTS

Alarm A

Alarm B

RXRX+

RX-

RX+

ISDN T02

CenRG B

TX+

MODULE2

ZB1

RX+

ISDN T01

6 RX-

RX TX-

TXRX-

TX+

RX+

RX-

TX-

Audio Ctrl A

Audio Out A

Audio Out B

Audio Ctrl B

DoorPhB1DoorPhA1 DoorPhA2DoorPhB2

LAN: 10/100/1000 base T Ethernet port (MDI-II/straight).

SLI1/SLI2: Analog Z accesses from Mini-MIX board, General ringer; 12V output

AUX: General ringer; 12V output

CONFIG: RS232 for OMC.

MODULE1: HSL1 link of HSL board for connection to module expansion 1

ISDN T01: ISDN T01 port of Mini-MIX board

MODULE2: HSL2 link of HSL board for connection to module expansion 2

ISDN T02: ISDN T02 port of Mini-MIX board

AUDIO: Interfaces Please wait message, Background music, Loudspeaker, Alarm

DOORPHONE: Interfaces doorphone

4.2.1.1.2 SLI Board RJ45 pin

1 to 16 -

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1 to 16: connecting analog Z terminals.

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4.2.1.1.3 UAI Board RJ45 pin

1 to 16 (UAI) -

1 to 16: connection of digital terminals or DECT 4070 IO/EO base stations.

4.2.1.1.4 UAI-1 Board RJ45 pin

2 to 16

48V

1 : connection of an EPS48 external power supply + connection of digital terminals or DECT 4070 IO/EO base stations.

2 to 16: connection of digital terminals or DECT 4070 IO/EO base stations.

4.2.1.1.5 BRA Board RJ45 pin

1 to 8 -

TX+

RX+

RX-

TX-

TR3+

TR3-

1 to 8: connection of T0/DLT0 basic access.

4.2.1.1.6 PRA Board RJ45 pin

NETW outputs

RX+

RX-

TX+

TX-

PBX outputs

TX+

TX-

RX+

RX-

NETW: connection to the public network (TNL).

PBX: use in private network with TX and RX twisted pairs.

4.2.1.1.7 LANX and LANX-1 Board RJ45 pin

Ports 1 to 15

RX+

RX-

TX+

TX-

Up-Link

TX+

TX-

RX+

RX-

Ports 1 to 15: internal ports.

Up-Link: LAN connection.

4.2.1.1.8 LANX-2 Board RJ45 pin

Ports 1 to 14

RX+

RX-

TX+

GE1, GE2

TR0+

TR0-

TR1+

6 TX-

TR2+

TR2-

TR1-

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Ports 1 to 14: 10/100 BT ports.

GE1, GE2: 10/100/1000 BT ports.

4.2.1.1.9 APA Board RJ45 pin

Output 1

ZSETB

ZSETA

Outputs 2 to 8

LB-Ring

LA-Tip

LB-Ring

LA-Tip

1 : connection of network line 1, SLI interface and callback terminal

2 to 8: connection of other analog trunk lines

4.2.1.1.10 DDI Board RJ45 pin

1 to 4 -

L-

L+

1 to 4: connection of DDI analog trunk lines.

4.2.1.1.11 ATA Board RJ45 pin

Outputs 1 to 4

PEA

PEB

SLI outputs

PHONE outputs

ZSETA

ZSETB

4.2.1.2

Types of Cable to Use Access

Type

Impedance

Digital, Z, T0, LR

UTP, FTP or STP, Category 3 or 5

100 or 120 ohms

UTP, FTP or STP, Category 3 or 5

120 Ohms

UTP, FTP or STP, Category 3 or 5

120 Ohms

Ethernet

FTP or STP, Category 5

100 Ohms

HSL

STP supplied with the product, Category 5

100 Ohms

4.2.1.3

4-6

UTP: Unshielded Twisted Pairs

FTP: Foiled Twisted Pairs

STP: Shielded Twisted Pairs

Connection of PowerCPU Board

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4.2.1.4

Connecting Terminals

4.2.1.4.1 Connection of Digital Terminals The terminals are equipped with a cable and a self-acting switch that plugs into the wall socket. Each terminal is connected up by a pair of 0.5 or 0.6 mm diameter wires. System - digital terminal distances: -

0.5 mm SYT type cable: 800 m (station without option) or 600 m (station with S0 or Z option).

278 type 0.6 mm cable: 1200 m (station without option) or 850 m (station with S0 or Z option).

Connection without External Power Supply

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Connection with External Power Supply A splitter allows the separation of the UA peripheral connection and the EPS48 external power supply.

4.2.1.4.2 Connecting Analog Terminals The terminals are equipped with a cable and a self-acting switch that plugs into the wall socket. Each terminal is connected up with a pair of 0.5 or 0.6-mm diameter wires (the maximum distance with 0.5-mm cabling is 1.3 km).

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4.2.1.5

Connection to the Public Network

4.2.1.5.1 Digital Public Network via T0 Access (or DLT0 Private Network) The Alcatel-Lucent OmniPCX Office Communication Server system can be installed near the digital network termination or at a certain distance (up to 350 m), as required.

Connection without T0/S0 Forwarding

Caution: In T0 Point-to-Point installations, the Alcatel-Lucent OmniPCX Office Communication Server system MUST BE the terminating element of the bus and any other terminating resistor MUST BE removed.

Connection with T0/S0 Forwarding In the event of a loss of tension or PowerCPU malfunction, the ISDN-EFM box allows a T0 access to be forwarded directly to a S0 station. Caution: The AFU-1 board (daughter board of the PowerCPU board) must obligatorily be fitted to detect the absence of power.

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The ISDN-EFM box must be installed as close as possible to the system (3 m maximum). All the box connections are made with straight RJ45-RJ45 cables. Output connector functions:

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BRA: connection of T0 access to be forwarded.

NT: connection of ISDN network termination.

S0: connection of forwarding S0 station.

CPU: connection of the AUDIO and AUX connectors of the PowerCPU board.

AUX: connection of Audio out, Alarm, General bell and 12 V use auxiliaries.

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4.2.1.5.2 Digital Public Network by T1 or T2 Access The diagram below shows a PRA-T2 board, but is equally applicable for a PRA-T1 board.

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The PRA board is connected to a digital line termination (DLT) by 2 symmetrical twisted pairs. Cable impedance: 120 Ohms +/- 20% between 200kHz and 1MHz; 120 Ohms +/- 10% at 1 MHz. Remark: We recommend using an L120-series cable (or the L204 equivalent).

The distance T1-DLT or T2-DLT is limited by the amount of loss between the DLT and T1/T2, which must not exceed 6 dB at 1024 kHz.

4.2.1.5.3 Analog Public Network Without TL Forwarding

With LR Forwarding In the event of a loss of tension or PowerCPU malfunction, this solution allows forwarding of the analog line, connected to the APA board's equipment 1, to an analog station.

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4.2.1.5.4 Analog Public Network - Direct Dialing In.

4.2.1.6

Lan Connection The LANX8/LANX16 board is used to connect servers, PCs, IP terminals and external switches.

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Category 5 cable, FTP or STP, impedance 100 Ohms: maximum length 100 m.

4.2.1.7

Connecting Auxiliary Equipment All auxiliary equipment is connected via the AUDIO, AUX and DOORPHONE connectors of the PowerCPU board.

4.2.1.7.1 Connecting a Please-Wait Message Player This is connected via the AUDCTRL output (control contact open when idle) and the AUDIN input of the AUDIO connector.

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Audio Input Characteristics: Input impedance : 600 Ohms

Fuse Characteristics: -

Max. power : 10 W

Max. voltage : 60 V

Max. current : 500 mA The contacts of the alarm and doorphone controls have the same electrical

characteristics as those indicated above.

4.2.1.7.2 Connecting a Background Music Tuner This is connected via the AUDIN input of the AUDIO connector.

Audio Input Characteristics: -

Input impedance : 600 Ohms

Input level: access + 4.7 dBr or + 15 dBr

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4.2.1.7.3 Connecting an Alarm The alarm is activated in the event of a false stopping of the system. It is connected via the ALARM output (control contact closed when idle) of the AUDIO connector.

4.2.1.7.4 Connecting a Broadcast Loudspeaker Broadcast loudspeakers are connected via the AUDOUT output of the AUDIO connector.

Audio Output Characteristics: -

Output impedance: < 500 Ohms

Output level: access + 3 dBr

4.2.1.7.5 Connecting a General Ringer The general ringer is connected via the CENRG output of the AUX connector.

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4.2.1.7.6 Connecting a Doorphone 2 doorphone types are available, depending on the operating mode used: -

Type A: relay-controlled doorphones (e.g. NPTT)

Type B: doorphones controlled by MF Q23 signals requiring an SLI interface (e.g. TELEMINI and UNIVERSAL DOORPHONE)

The doorphone interface comprises an intercom and an optional latch powered by the mains supply through a SELV (Safety Extra Low Voltage) transformer. It is connected via the DOORPHA and DOORPHB outputs (control contacts open when idle) of the DOORPHONE connector.

Connecting a NPTT Doorphone

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A single doorphone with doorstrike may be connected to the system.

The system also allows for the connection of 2 doorphones without latch.

Connecting a Telemini and Universal Doorphone These doorphones require the use of a Z station interface. -

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Several of these doorphones can be connected to the system; the limit is determined by the maximum number of analog stations the system can support.

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4.2.1.7.7 Using the 12V Output The GROUND and + 12V outputs on the AUX connector allow for the connection of an external 12V device with a maximum energy consumption of 150 mA (OmniPCX Office RCE Small and OmniPCX Office RCE Medium) or 300 mA (OmniPCX Office RCE Large).

4.3

Power Supply

4.3.1

Installation procedure

4.3.1.1

Connecting an External EPS48 Power Supply The UAI16-1 board can optionally be powered by an external EPS48 power supply depending on the requirements for remotely powering the terminals. The mains socket for the external EPS48 power supply must be installed as near as possible to the system and be easily accessible. Caution: Only use the recommended power supply provided. It is guaranteed to operate at 40#C for a current load of 0.85A. Its use is limited to UAI16-1 boards.

The power supply lead is used as the master switch. The power supply socket must be located or installed close to the hardware and allow easy access. The power supply cord is used as the main disconnect device, ensure that the socket-outlet is installed near the equipment and is easily accessible.

4.3.1.2

Battery Implementation Alcatel-Lucent OmniPCX Office Communication Server is supplied with one or more integrated batteries; they are mounted and fixed with a solid bar on the rear plate. Caution: OmniPCX Office RCE Compact does not have integrated batteries.

4.3.1.2.1 Battery Switch The batteries are disconnected during transport using a switch soldered onto the power supply board. When the mains cable is inserted in the socket, the switch is closed by a lever incorporated in the mains socket.

4.3.1.2.2 Battery Fuse The battery fuse is located on the board and requires the back panel to be dismantled to gain access. It has the following characteristics: -

OmniPCX Office RCE Small and OmniPCX Office RCE Large: 6.3 A fast, low cutoff (F 6.3 AL/250 V).

OmniPCX Office RCE Medium: 10 A fast, low cutoff (F 10 AL/250 V)

4.3.1.2.3 Battery Replacement

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Refer to the Maintenance form in the manual.

4.3.1.3

Connecting an External Battery Unit Alcatel-Lucent OmniPCX Office Communication Server hardware units (OmniPCX Office RCE Small, Medium, Large and OmniPCX Office RCE Compact) can be powered by external batteries. The use of external batteries is an alternative to the UPS solution. It ensures that the Alcatel-Lucent OmniPCX Office Communication Server systems are backed up. This solution offers a maximum autonomy of 8 hours.

4.3.1.3.1 Alcatel-Lucent OmniPCX Office Communication Server Platforms that accept External Batteries The following platforms can be powered by external batteries: Platform (with power supply)

Reference

OmniPCX Office RCE Compact platform

3EH 08271 AA

OmniPCX Office RCE Small platform with 110-230V power supply

3EH 08227 AA

OmniPCX Office RCE Medium platform with 230V power supply

3EH 08228 AA

OmniPCX Office RCE Medium platform with 110V power supply

3EH 08228 AB

OmniPCX Office RCE Large platform with 230V power supply

3EH 08229 AA

OmniPCX Office RCE Large platform with 110V power supply

3EH 08229 AB

Before using external batteries, first remove any internal batteries installed in the platform (supplied in the OmniPCX Office RCE Small, Medium, Large platforms by default).

4.3.1.3.2 Hardware External battery units are available in different versions. The required version depends on your Alcatel-Lucent OmniPCX Office Communication Server platform, as shown in the table below. Alcatel-Lucent External battery unit OmniPCX Office Communication Server platform

Battery capacity

Reference

OmniPCX Office RCE Large

36V, rack version

Up to 6 batteries

3EH 76155 AB

36V, stack version

Up to 6 batteries

3EH 76177 AC

OmniPCX Office RCE Medium OmniPCX Office RCE Small

12V, rack version

Up to 3 batteries

3EH 76155 AA

12V, stack version

Up to 3 batteries

3EH 76177 AB

OmniPCX Office RCE Compact

12V, 4-hour, stack version

1 battery

3EH 76177 AA

12V, 8-hour, stack version

Up to 2 batteries

3EH 76177 AD

Note: The external battery units for OmniPCX Office RCE Small, Medium, Large platforms are pre-wired and

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delivered with inter-battery connectors.

In addition, you will need: -

12V - 7Ah batteries (reference: 3EH 76156 AA)

A connection kit (reference: 3EH 75031 AA) for connecting the external battery unit to the Alcatel-Lucent OmniPCX Office Communication Server platform.

4.3.1.3.3 Power Supply Reference Type

Reference

110-230V power supply for OmniPCX Office RCE Small platform

3EH 05009 AC

230V power supply for OmniPCX Office RCE Medium platform 3EH 05012 AC 110V power supply for OmniPCX Office RCE Medium platform 3EH 05010 AC 230V power supply for OmniPCX Office RCE Large platform

3EH 05013 AC

110V power supply for OmniPCX Office RCE Large platform

3EH 05011 AC

4.3.1.3.4 Installation of External Batteries for OmniPCX Office RCE Small, Medium, Large Platforms You must first prepare the external battery unit for use and then connect this unit to the platform. These two phases of installation are presented separately below. You will have to choose the appropriate preparation procedure, according to whether you have a rack or stack version of the external battery unit. The connection procedure is the same for OmniPCX Office RCE Medium and OmniPCX Office RCE Large platforms, but is different for OmniPCX Office RCE Small platforms.

Preparing an External Battery Unit (Rack Version) Before starting the installation, note that: -

External batteries must be of the same type, must be supplied by the same manufacturer and be from the same batch run.

Batteries must be charged prior to installation.

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Figure 4.24: Wiring Diagram of a 12V External Battery Rack Unit (2 or 3x7Ah in parallel)

Figure 4.25: Wiring Diagram of a 36V External Battery Rack Unit (1 or 2x7Ah in parallel) This type of unit is only used for an OmniPCX Office RCE Large platform. Procedure Position the 12V - 7Ah external batteries in the battery rack unit (maximum 3 batteries for an OmniPCX Office RCE Medium platform and 6 batteries for an OmniPCX Office RCE Large platform). 1. Open the external battery unit and position the batteries vertically in the unit. 2. Make all the connections after having removed, if necessary, the insulation devices from the connectors that are used. 3. Place the batteries flat in the unit and close it. 4. Turn off the switch, and check the battery voltage directly on the connector at the rear of the unit.

Preparing an External Battery Unit (stack Version) Before starting the installation, note that: -

External batteries must be of the same type, must be supplied by the same manufacturer and be from the same batch run.

Batteries must be charged prior to installation.

Procedure for 12 V stack version (for OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms) The 12 V stack version of the external battery unit can be used with OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms. It uses 12V - 7Ah batteries. Either one battery or three batteries can be installed in the unit. 1. Ensure that the ON/OFF switch on the external battery unit is set to the OFF position (0 or

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black) and that there is no cable connected to the J1 connector (see the figure below).

2. Open the unit by removing the four screws (ST3.5x32) with a screwdriver (Phillips PH2). 3. Insert the batteries in the open unit as follows (also see the figure below): a. Place the first battery in the middle position (battery B2). b. If three batteries are to be used, place these batteries in the remaining positions (batteries B1 and B3).

4. Connect the negative (black) terminals of the batteries as described below (and shown in the figure below). a. Connect the middle connector of the black wire to the negative (black) terminal of battery B2. b. If required, connect the other connectors of the black wire to the negative (black) terminals of batteries B1 and B3.

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5. Connect the positive (red) terminals of the batteries as described below (and shown in the figure below). a. Connect the middle connector of the red wire to the positive (red) terminal of battery B2. b. If required, connect the other connectors of the red wire to the positive (red) terminals of batteries B1 and B3.

6. Close the unit and secure it with the four screws. 7. Stick a label on the unit stating the date of the installation and the number of batteries installed. Procedure for 36 V stack version (for OmniPCX Office RCE Large platforms) The 12 V stack version of the external battery unit can be used with OmniPCX Office RCE Large platforms. It uses three 12V - 7Ah batteries. Two external battery units can be connected in parallel to obtain the autonomy achieved with six batteries.

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1. Ensure that the ON/OFF switch on the external battery unit is set to the OFF position (0 or black) and that there is no cable connected to the unit (see the figure below).

2. Open the unit by removing the four screws (ST3.5x32) with a screwdriver (Phillips PH2). 3. Insert the three batteries in the open unit, into the positions B1, B2 and B3 (see the figure below).

4. Connect the terminals of the batteries strictly in the order detailed below (also see the figure below). a. Connect the black wire to the negative (black) terminal of battery B1. b. Connect a yellow wire between the positive (red) terminal of battery B1 and the negative (black) terminal of battery B2. c. Connect a yellow wire between the positive (red) terminal of battery B2 and the negative (black) terminal of battery B3. d. Connect the red wire to the positive (red) terminal of battery B3.

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5. Close the unit and secure it with the four screws. 6. Stick a label on the unit stating the date of the installation and the number of batteries installed. 7. If you wish to use two external battery units in parallel, continue as follows (also see figure below): a. Place the two units side by side, or one on top of the other. b. Decide which unit is to be the principal unit and which is to be the extension unit. c. Connect the two units using the extension cable between the J2 connectors on the units; the cable's Mate-N-Lok 3-terminal connector must be connected to the principal unit and its Mate-N-Lok 2-terminal connector must be connected to the extension unit.

Installation of External Batteries for the OmniPCX Office RCE Medium and OmniPCX Office RCE Large Platforms

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1. Stop the Alcatel-Lucent OmniPCX Office Communication Server system, and remove the power supply cord from the platform side. Disconnect the power supply cable on the platform side before handling the power supply. This operation disconnects the mains supply and the internal battery. Disconnect the mains inlet on the platform side before manipulating the power supply. This process disconnects the mains and the internal battery. 2. Remove the metal panel at the rear. 3. Remove the cover from the hole provided for the connecting cable on the rear panel of the Alcatel-Lucent OmniPCX Office Communication Server.

4. Remove the fan connector, then remove the power supply unit and the battery unit. 5. Replace the battery cable with the new cable provided with the connection kit (3EH 75031 AA). 6. If the BAT IN/EXT connector is present, remove the red jumper.

7. Remove the mounting clip and the batteries from the internal battery support. 8. Put the empty battery support and the power supply unit back in place, and reconnect the fan connector. 9. On the rear panel, plug the connector into the slot at the back. Secure the ferrite using the bracket and the self-adhesive base. 10. Put the rear panel back in place and stick the label provided beneath the connector. The labels have the following texts: • "EXTERNAL BATTERY 12VDC/8A" for OmniPCX Office RCE Medium platform, • "EXTERNAL BATTERY 36VDC/3.5A" for OmniPCX Office RCE Large platform. 11. Connect the cable (with J1 connector) between the Alcatel-Lucent OmniPCX Office Communication Server system and the external unit. 12. Set the ON/OFF switch on the external battery unit to the ON position (I or red). 13. Leave the batteries to charge for at least one hour. 14. Test the autonomy of the system by disconnecting the external battery unit from the mains supply for one minute. During this time, check that the system is still powered.

Installation of External Batteries for the OmniPCX Office RCE Small Platforms 1. Stop system, and remove the power supply cord from the platform side. Disconnect the power supply cable on the platform side before handling the power supply. This operation disconnects the mains supply and the internal battery. Disconnect the mains inlet on the platform side before manipulating the power supply. This process disconnects the mains and the internal battery. 2. Use a screwdriver to remove the upper panel. 3. Remove the battery and its cable. 4. If the BAT IN/EXT connector is present, remove the red jumper.

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5. Remove the cover from the hole provided for the connecting cable on the rear panel of the Alcatel-Lucent OmniPCX Office Communication Server and stick the "EXTERNAL BATTERY 12VDC/8A" label. 6. Connect the cable provided with the installation kit, and plug the connector into the rear panel and the slot. Secure the ferrite using the bracket and the self-adhesive base in the battery housing. 7. Put the upper cover back in place. 8. Connect the cable (with J1 connector) between the Alcatel-Lucent OmniPCX Office Communication Server system and the external unit. 9. Set the ON/OFF switch on the external battery unit to the ON position (I or red). 10. Leave the batteries to charge for at least one hour. 11. Test the autonomy of the system by disconnecting the external battery unit from the mains supply for one minute. During this time, check that the system is still powered.

4.3.1.3.5 Installation of External Batteries for the OmniPCX Office RCE Compact Platform You must first prepare the external battery unit for use and then connect this unit to the OmniPCX Office RCE Compact platform. These two phases of installation are presented below in separate procedures. Before starting the installation, note that: -

External batteries must be of the same type, supplied by the same manufacturer and from the same batch run.

Batteries must be charged prior to installation.

Preparing the External Battery Unit 1. On the external battery unit (see the figure below): a. Ensure that the mains power cable is NOT connected. b. Ensure that the ON/OFF switch is set to the OFF position (O or black). c. Ensure that the J1 jack is NOT connected to the OmniPCX Office RCE Compact platform. d. Open the unit by removing the four screws (ST3.5x32) with a screwdriver (Phillips PH2).

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2. Insert the batteries in the open unit as follows (see the figure below): a. Place the first battery in the middle position (battery B1). b. If a second battery is to be used, place this battery in the remaining position (battery B2).

3. Connect the negative (black) terminals of the batteries as described below (and shown in the figure below). a. Connect the middle connector of the black wire to the negative (black) terminal of battery B1. b. If required, connect the end connector of the black wire to the negative (black) terminal

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of battery B2.

4. Connect the positive (red) terminals of the batteries as described below (and shown in the figure below). Note that there may be a small amount of electrical arcing when electrical contact is made. a. Connect the middle connector of the red wire to the positive (red) terminal of battery B1. b. If required, connect the end connector of the red wire to the positive (red) terminal of battery B2.

5. Close the unit and secure it with the four screws. 6. Stick a label on the unit stating the date of the installation and the number of batteries installed.

Connecting to the OmniPCX Office RCE Compact Platform 1. Switch off the Alcatel-Lucent OmniPCX Office Communication Server system and then: a. Unplug the power cable from the mains socket. b. Disconnect the mains adapter from the OmniPCX Office RCE Compact platform. c. Using a screwdriver, unscrew the power supply module (PSXS or PSXS-N) from the side of the OmniPCX Office RCE Compact platform and pull the module out of the cabinet. 2. Move the red extBAT jumper from the NO position to the YES position.

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Note: If a hard disk is installed on an OmniPCX Office RCE Compact platform, it is MANDATORY to install the external battery unit, and the extBAT jumper of the PSXS-N MUST be set to YES. It is mandatory to use a power supply module PSXS-N with reference 3EH73072ACxx on an OmniPCX Office RCE Compact platform equipped with a PowerCPU board and a hard disk.

3. Push the power supply module back into the cabinet and secure it in place with a screwdriver. 4. Now on the external battery unit: a. Ensure that the 12V stack battery unit has been properly prepared (as above). b. Ensure that the ON/OFF switch is set to the OFF position (O or black). c. Connect the J1 jack from the external battery unit to the OmniPCX Office RCE Compact platform. d. Ensure that the mains power cable is connected to the external battery unit, plug this cable into the mains supply and check that the green LED on the unit is illuminated. e. Set the ON/OFF switch to the ON position (I or red). 5. Restart the system. 6. Leave the batteries to charge for at least one hour. 7. Test the autonomy of the system by disconnecting the external battery unit from the mains supply for one minute. During this time, check that the system is still powered.

4.3.1.4

Connecting a UPS Note: This paragraph is not relevant to the OmniPCX Office RCE Compact platform.

___change-begin___

A UPS (Uninterruptible Power Supply) can be used to allow system data to be saved for at least an hour in the event of mains failure.

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___change-end___

It is connected via the mains socket at the rear of the platform: -

UPS Power: use the mains cable provided with the Alcatel-Lucent OmniPCX Office Communication Server module.

UPS Connection - module: use the cable supplied with the UPS

For an installation using 3 Alcatel-Lucent OmniPCX Office Communication Server modules, 2 UPSs are required: one feeds two of the modules, the other feeds the third module.

4.3.1.5

Mains Connection - Ground Connection

4.3.1.5.1 OmniPCX Office RCE Small, Medium, Large The connection can be made using electrical installations of the following type: -

TT (local ground for each piece of equipment).

TN (common ground for all equipment).

IT with inter-phase voltage of 230 V; only possible in Norway.

Mains socket fuse: T2.5 AH / 250 V (delayed action, high cutout). So as not to compromise the fire protection feature, replace fuses with the same type of fuse having the same nominal characteristics. For continued protection against risk of fire, replace only with same type and rating of fuse. The system is delivered with a 3 conductor cable (length: 3 m) to connect to the mains socket.

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For performance and safety reasons, the whole system must always be coupled to the ground. The ground must be connected before any other connections. The ground protection connection terminal must always be connected to the ground. Protective grounding terminal shall be permanently connected to the ground.

4.3.1.5.2 OmniPCX Office RCE Compact OmniPCX Office RCE Compact platform is powered by an external power supply unit (100/240V). It is connected via a jack plug at the front of the module (right hand side). Remarks: - A mains cable is not supplied with the module. It must be ordered separately. - For a more secure configuration, an AC/DC power supply, including a backup battery, can be purchased as an optional extra.

Permanent Ground It is essential to connect the system permanently to ground due to leakage currents greater than 3.5 mA over the whole line access (safety constraint CEI60950 ed.03). To do this, use the ground wire of minimum section 2.5 mm2 (not supplied) and connect it to the tag on the metal bottom of the unit (right hand side). For performance and safety reasons, the system must always be connected to the ground. The ground must be connected prior to all the other connections. For performance and safety reasons, the whole system must always be coupled to the ground. The ground must be connected before any other connections. The ground protection connection terminal must always be connected to the ground. Protective grounding terminal shall be permanently connected to the ground.

4.3.1.6

Power Up Having made all the connections, it is now time to power up the system. -

Insert the mains cable in the socket on the rear of the unit.

Press the ON/OFF button. The system will reinitialize (duration: 3 to 4 minutes).

To stop the system: -

Press the ON/OFF button, the RED LED will flash.

Wait until the LED stops flashing and is lit steadily (between 15 seconds and 3 minutes depending on the configuration): the system is switched off.

4.3.1.6.1 Power Up of Dedicated Terminals On powering up, dedicated sets execute a self-test: -

Display Test

Test of the LEDs or icons on the terminal and add-on module, if any

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Audio test

If this sequence is correct, the display on the dedicated terminals shows the system date: Monday 01 January 00h00. After powering up, you can activate the system from a dedicated terminal or by OMC (refer to the specific notice).

4.4

SIP Terminals

4.4.1

8082 My IC Phone

4.4.1.1

Commissioning

4.4.1.1.1 Overview

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This module presents all the actions required for commissioning the 8082 My IC Phone sets.

Figure 4.40: 8082 My IC Phone set layout

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The following figure illustrates the connectors on the base of each set.

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Figure 4.41: 8082 My IC Phone set connectors

4.4.1.1.2 Commissioning the set This section describes how to commission the set in the two available initialization options: -

Static initialization: commissioning is manual on the set and through OMC

Dynamic initialization (DHCP): no commissioning is needed, 8082 My IC Phone sets are fully plug & phone

Depending on the selected mode, the set commissioning is different. For static initialization, the operation order is as follows: 1. Configure the user in OMC, refer to: Configuring the user in OMC 2. Connect the set, refer to: Connecting the set 3. Configure network parameters on the set, refer to Configuring network parameters for static initialization For dynamic initialization, the operation order is as follows: 1. Configure the DHCP Server, refer to Configuring the DHCP server for dynamic initialization

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2. Configure the user name and password in OMC, refer to Configuring the user name and password in OMC

Prerequisites -

The Alcatel-Lucent OmniPCX Office Communication Server version must be R810 or higher and the system must be operational

For network configuration, any of the following must be implemented: • In dynamic mode, a DHCP server must be configured • In static mode, a free IP address must be available for the set

A port with PoE must be available on a switch. If not available, a PoE injector must be used

Configuring the user in OMC Note: In dynamic (DHCP) mode,8082 My IC Phone sets are fully plug & phone. This operation is not mandatory.

To create an 8082 My IC Phone: 1. In OMC, go to Users/Base stations List. 2. Select a No., IP access and click the Add button. 3. Select IP terminal and click OK. 4. Select the newly created user in the list, select 8082 My IC Phone in the combo box type and enter a name. 5. Click the Modify button. 6. Double-click the newly created user to open the User dialog box. 7. Click the IP/SIP button and enter the MAC address of the set in the IP Parameters tab. 8. If needed, in the SIP Parameters tab, click the SIP password reset button to get a new password.

Connecting the set This section describes how to: -

Connect an 8082 My IC Phone set to the LAN (Local Area Network)

Connect the external power adapter, if necessary

Connecting an 8082 My IC Phone set to the LAN To connect the set to the LAN:

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If using the 8082 Power Over Ethernet Injector Kit: a. Plug an RJ45 cable between the data in port of the kit and the LAN b. Plug an RJ45 cable between the data and power out port of the kit and the set LAN connector c. Plug the kit to the mains

If not using the 8082 Power Over Ethernet Injector Kit, plug an RJ45 cable between the set LAN connector and a port of the switch

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Connecting power supply If not using a PoE switch or the 8082 Power Over Ethernet Injector Kit, connect the AC/DC external adapter: 1. Plug the appropriate cable from the adapter into the set's power supply connector. 2. Connect the plug from the adapter to the mains power supply.

Initializing the sets The following paragraphs describe how to: -

Select the initialization type

Initialize the 8082 My IC Phone set

Selecting the initialization type The default initialization is dynamic. To select the initialization type, refer to the following table. table 4.16: Initialization type selection Then the required Further information initialization type is

If You have a DHCP server

Dynamic or Proprietary dynamic -

Refer to Configuring the DHCP server for dynamic initialization In case of Proprietary dynamic selection, the IP address of the set must be provided by the Proprietary router.

You do not have a DHCP server

Static

Refer to Configuring network parameters for static initialization Obtain from your network administrator: • An IP address for the 8082 My IC Phone set • The subnetwork mask • The router address • The DNS addresses (primary and secondary) • The VLAN ID (if VLAN is used) • The URL of the Alcatel-Lucent OmniPCX Office Communication Server for set configuration file download

Note: You need to know the set directory number.

Configuring the DHCP server for dynamic initialization Two types of dynamic initialization are available: -

Dynamic (default value): the set selects in priority DHCP offers, with a Vendor Specific option corresponding to an Alcatel-Lucent server.

Dynamic Alcatel: the set accepts only DHCP offers with a Vendor Specific option

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corresponding to an Alcatel-Lucent Enterprise alcatel.a4400.0, alcatel.a4200.0).

server

(alcatel.int-ip.0,

When initializing in dynamic mode, the set provides the following information in the DHCP Discover message -

Option 60: (vendor class identifier): alcatel.ictouch.0

Option 55: list of requested options: subnet mask, router option, broadcast address, option 43 vendor specific info, server ID, renewal time, rebinding time and vendor class ID

Option 43 is vendor specific information, meaning that this option is defined for a specific client vendor ID. In the DHCP offer, the data within Option 43 corresponds to the client vendor ID specified in the request. In the case of 8082 My IC Phone sets, suboption 67 of option 43 provides the path of configuration files on the Alcatel-Lucent OmniPCX Office Communication Server. The DHCP offer provides the following parameters: -

IP address

Router IP address

Subnet mask

Option 66: IP address or name of the Alcatel-Lucent OmniPCX Office Communication Server, for example 192.168.12.34

Suboption 67 of option 43: the value of this sub-option corresponds to the DM Url.It must contain a string value set to /dmcfg/

Option 58: VLAN ID: this is sent as a suboption of option 43

Optionally, the DHCP offer can include the following parameters, which can also be configured locally on the terminal or on the Alcatel-Lucent OmniPCX Office Communication Server: -

Option 6: Domain Name Server (DNS primary and secondary)

Option 15: Domain name

Option 12: Host name (eg, ICTouch)

Option 42: SNTP server

Option 120: SIP server (outbound proxy server address or name)

Configuring network parameters for static initialization MMI allows to access and configure the following parameters (you must have administration rights to modify static configuration): -

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In the Network menu: • DM (Alcatel-Lucent OmniPCX Office Communication Server) URL: https://OmniPCX Office IP address/dmcfg/ • DNS addresses • Ethernet parameters: the LAN and PC Ethernet interfaces are by default configured in auto-negotiation mode • IP parameters • Log parameters, allowing to define a syslog server for log reception • Network parameters, allowing to: • Enable and configure a DHCP User Class: this makes the set send the standard

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• • -

DHCP option 77 (User Class, RFC2132) within the DISCOVER and REQUEST DHCP messages. Using this option allows to define groups of terminals, and to attach these groups to different and independent Com Servers. • Define an SNTP Server address and refresh period Proxy host and port SIP parameters (read only)

In Security menu: • 802.1x parameters • Certificates: not used

Configuring the user name and password in OMC To modify the name and reset the password: -

In OMC, go to Users/Base stations List.

Click the user in the list, modify her/his name in the corresponding field and click Modify.

In the SIP Parameters tab, click the SIP password reset button to get a new password (In OMC, only reset of user password can be done, user password can be set only in 8082 My IC Phone set).

Connecting optional equipment Headsets A headset can be used with 8082 My IC Phone sets. By default the set is configured to detect headset connection. When the headset is plugged in, the audio is sent to the headset. The hands-free key allows you to switch from handset to headset. A Bluetooth® headset may be used. If your headset is wired, plug it to the associated set connector (see: figure: 8082 My IC Phone set connectors ), which can be any of the following: -

The jack plug

The set USB port

External station speakers Any connector used for a headset can be used for external speakers. Customize your set to take the external station speaker into account: 1. Touch the Settings button Note: According to system administration, this button may not appear. The availability of this option is determined by the set configuration files. Contact your telephony and/or system administrator.

2. Select Devices < Audio 3. Select the connection of your choice (from Accessory device to Bluetooth device) 4. Touch the field to access available values 5. Select Loudspeaker

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6. If your device is not Bluetooth, plug it to the corresponding connector

Traffic priority on the internal switch The 8082 My IC Phone set includes an internal LAN switch. This switch allows to connect a PC. The internal switch has three ports: -

A LAN port

An internal port

A PC port, to connect a PC to the LAN.

The internal switch privileges VoIP traffic over PC port traffic. This switch has two waiting queues: -

The HPQ (High Priority Queue) to proceed all packets from the terminal

The LPQ (Low Priority Queue) to proceed packets from the PC port

The switch proceeds seven HPQ packets for an LPQ packet. Exception: packets from the PC port use the HPQ when they are tagged with a DSCP or 802.1p priority and when the priority value is superior or equal to 4.

4.4.1.1.3 Upgrading the software The Alcatel-Lucent OmniTouch™ 8082 My IC Phone set software is upgraded during OmniPCX Office software upgrade. Ensure the 8082 My IC Phone option is validated in the OMC-Software Download window: refer to module System Startup from OMC - Downloading the Software

4.4.2

4135 IP Conference Phone

4.4.2.1

Commissioning

4.4.2.1.1 Overview This module presents all the actions required for commissioning 4135 IP Conference Phone sets.

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Figure 4.42: 4135 IP Conference Phone set layout The following figure illustrates the connectors on the base of each set.

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Figure 4.43: 4135 IP Conference Phone set connectors The 4135 IP Conference Phone is a SIP device which has no handset; it is dedicated to be used as central for conferences. Conferences are not managed by the system, but by the device itself. Up to four 4135 IP Conference Phones can be connected to the Alcatel-Lucent OmniPCX Office Communication Server.

4.4.2.1.2 Commissioning the set This section describes how to commission the set in the two available commissioning types: -

Static: commissioning is manual on the set and on OMC

Dynamic (DHCP): the set automatically retrieves its IP address and other parameters from a DHCP server. Complementary operations are necessary on the set and on OMC

For static commissioning, operations are: 1. Configure the user in OMC, refer to Configuring the user by OMC 2. Connect the set to the LAN, refer to Connecting the set to the LAN 3. Configure the network parameters on the set, refer to Configuring network parameters for static initialization 4. Export the server certificate from the Alcatel-Lucent OmniPCX Office Communication Server: refer to Exporting the server certificate from the Alcatel-Lucent OmniPCX Office Communication Server 5. Upload the certificate on the 4135 IP Conference Phone For dynamic commissioning, operations are: 1. Configure the DHCP Server, refer to Configuring the DHCP server for dynamic initialization 2. Connect the set to the LAN, refer to Connecting the set to the LAN 3. Configure the user name and password and consult the SIP password in OMC, refer to Configuring the user name and password in OMC 4. Export the server certificate from the Alcatel-Lucent OmniPCX Office Communication Server: refer to Exporting the server certificate from the Alcatel-Lucent OmniPCX Office Communication Server 5. Enter the SIP password through MMI, refer to Entering the SIP password through local MMI 6. Upload the certificate on the 4135 IP Conference Phone

Prerequisites -

The Alcatel-Lucent OmniPCX Office Communication Server must be R810 or higher and must be operational

For network configuration, any of the following must be implemented: • In dynamic mode, a DHCP server must be configured • In static mode, a free IP address must be available for the set

A port with PoE must be available on a switch

Configuring the user by OMC

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This paragraph applies to OMC configuration of sets initializing in static mode. In dynamic (DHCP) mode, the following operation is not mandatory but the server certificate must be exported from the Alcatel-Lucent OmniPCX Office Communication Server to the PC and can then be uploaded to the 4135 IP Conference Phone. To create a 4135 IP Conference Phone: 1. In OMC, go to Users/Base stations List. 2. Select a No., IP access, enter a name and click the Add button. 3. Select IP terminal and click OK. 4. Select the newly created user in the list and select 4135 IP Conference Phone in the combo box type. 5. Click the Modify button. 6. Click the newly created user to open the User dialog box. 7. Click the IP/SIP button and enter the MAC adress of the set in the IP Parameters tab. 8. If needed, in the SIP Parameters, click the SIP password reset button to get a new password.

Connecting the set to the LAN Note: the set is supplied via Ethernet, so make sure using a 802.3af standard-compatible switch.

To connect the set to the LAN: 1. Turn the set over so that you can see its base. 2. Plug the RJ45 cable into the set's LAN connector. 3. Connect the RJ45 cable to the LAN.

Initializing the sets This section describes how to: -

Select the initialization mode

Initialize the 4135 IP Conference Phone set

Selecting the initialization type The default initialization is dynamic. To select the initialization type, refer to the table below. If You have a DHCP server

table 4.17: Initialization type selection Then the required Further information initialization mode is Dynamic or Proprietary dynamic -

Refer to Configuring the DHCP server for dynamic initialization In the case of Proprietary dynamic mode, the IP address of the set must be provided by the Proprietary router.

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You do not have a DHCP server

Static

Refer to Configuring network parameters for static initialization Obtain from your network administrator: • An IP address for the 4135 IP Conference Phone set • The subnetwork mask • The router address • The DNS addresses (primary ans secondary) • The VLAN ID (if VLAN is used) • The URL of the Alcatel-Lucent OmniPCX Office Communication Server for configuration files download Note: You need to know the set directory number.

Configuring the DHCP server for dynamic initialization In Dynamic initialization (default value), the set selects the first DHCP offer, with a Vendor Specific option corresponding to an Alcatel-Lucent server. When initializing in dynamic mode, the set provides the following information in the DHCP Discover message: -

Option 60: (vendor class identifier): alcatel.sip.0

Option 55: list of requested options: subnet mask, router option, broadcast address, option 43 vendor specific info, server ID, renewal time, rebinding time and vendor class ID

Option 43 is vendor specific information, meaning that this option is defined for a specific client vendor ID. In the DHCP offer, the data within Option 43 corresponds to the client vendor ID specified in the request. In the case of 4135 IP Conference Phone sets, suboption 67 of option 43 provides the path of configuration files on the Alcatel-Lucent OmniPCX Office Communication Server. The DHCP offer provides the following parameters: -

IP address

Router IP address

Subnet mask

Option 66: IP address or name of the Alcatel-Lucent OmniPCX Office Communication Server, for example 192.168.12.34

Suboption 67 of option 43: the value of this sub-option must contain a string value set to https://alize/dmcfg/

Option 58: VLAN ID: this is sent as a suboption of option 43

Optionally, the DHCP offer can include the following parameters, which can also be configured locally on the terminal or on the Alcatel-Lucent OmniPCX Office Communication Server:

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Option 6: Domain Name Server (DNS primary and secondary)

Option 15: Domain name

Option 12: Host name (eg, ICTouch)

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Option 42: SNTP server

Option 120: SIP server (outbound proxy server address or name)

Exporting the server certificate from the Alcatel-Lucent OmniPCX Office Communication Server 1. Go to OMC->Tools->Import/Export->Export Server Certificate. The Export Server Certificate window is displayed 2. Click Browse button. The Exportfile window is displayed: • The File name field indicates server.crt. The file name can be modified as needed • The Files of type field indicates Certificate Files 3. Specify the destination path for the export and click OK: The selected path and the certificate file name are displayed in the Export Server Certificate window 4. Click the Export button: The certificate file is exported from the Alcatel-Lucent OmniPCX Office Communication Server to the specified file path in PC 5. Click the Return button

Configuring network parameters for static initialization The following parameters must be entered through the MMI: -

IP address

Subnet mask

Gateway address

DNS addresses

VLAN use

VLAN ID (if VLAN use is set)

URL: provides the URL on the Alcatel-Lucent OmniPCX Office Communication Server to download configuration file. The path on the Alcatel-Lucent OmniPCX Office Communication Server is /dmcfg/

SIP password

Configuring the user name and password in OMC To modify the name and password: -

In OMC, go to Users/Base stations List.

Click the user in the list.

Modify the user name in the corresponding field and click Modify.

Double-click the user in the list to open the User dialog box.

Click on IP/SIP, go to SIP parameters Tab to consult the SIP password.

Entering the SIP password through local MMI For static and dynamic initialization, enter the SIP password through MMI.

4.4.2.1.3 Upgrading the software

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The 4135 IP Conference Phone set software is automatically upgraded during OmniPCX Office software upgrade (there is no specific option to select in the OMC-Software Download window: refer to module System Startup from OMC - Downloading the Software ) The 4135 IP Conference Phone set software can also be upgraded manually through the MMI.

4.4.3

Generic SIP Phones

4.4.3.1

Commissioning

4.4.3.1.1 Overview This module presents all the actions required for commissioning generic SIP sets. The List of supported SIP Phones is available on the Alcatel-Lucent Applications Partner Program (AAPP) web site.

4.4.3.1.2 Commissioning Generic SIP Sets This section describes how to commission a generic SIP Set. The following operations must be performed: 1. Configure the user in OMC, refer to Configuring the User in OMC 2. Connect the set, refer to Connecting the Set and switch it on 3. Configure the generic SIP set, refer to Configuring the generic SIP set

Prerequisites -

The Alcatel-Lucent OmniPCX Office Communication Server must be R810 or higher and must be operational

A free IP address must be available for the set

A port with PoE must be available on a switch

Configuring the User in OMC To create a generic SIP set: 1. In OMC, go to Users/Base stations List. 2. Select a No., IP access and click on the Add button. 3. Select IP terminal and enter a Name. 4. Select the newly created user in the list and select Basic SIP Phone or Open SIP Phone in the combo box. See the different features relating to basic or open SIP modes: module List of Services Provided - Services provided - Services Offered on SIP Sets 5. Click the Modify button. 6. Click the Details button. The User window is opened. 7. Click the IP/SIP button. The IP/SIP parameters window is opened. 8. In the SIP parameters tab, click the SIP password reset button. A new password is generated in the SIP password field.

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9. A virtual MAC Address is automatically generated but it can be replaced by the real MAC Address of the SIP device. Note: The MAC Address must be unique and is used to identify the subscriber in the OmniPCX Office call handling (SIP password is used for authentication).

10. Note this new password safely. It will be requested during the generic SIP set configuration ( Configuring the generic SIP set ).

Connecting the Set This section describes how to: -

Connect a generic SIP set to the LAN (Local Area Network)

Connect the power supply

Prerequisites None

Connecting a SIP set to the LAN Note: If the set is supplied via Ethernet, ensure you are using a 802.3af standard-compatible switch.

To connect the set to the LAN: -

Plug the RJ45 cable into the set's LAN connector.

Connect the RJ45 cable to the LAN.

Connecting Power Supply (Optional) To supply power via an AC/DC external adapter: -

Plug the appropriate cable from the adapter into the set's power supply connector.

Connect the plug from the adapter to the mains power supply.

Configuring the generic SIP set The following parameters must be entered through the MMI or web interface when available: -

IP address (if no DHCP server is configured)

Subnet mask (if no DHCP server is configured)

Gateway adress (if no DHCP server is configured)

DNS adresses (if no DHCP server is configured)

VLAN use (if no DHCP server is configured)

VLAN ID if VLAN use is set (if no DHCP server is configured)

SIP username

SIP password: this is different from the user password. It is randomly generated for each SIP phone by the system and must be provided to the user in a secured way. It is used both for SIP registration and for SIP authentication, since every SIP message must be authenticated.

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Note: The random password must be entered manually in MMI. It must be made of with letters and numbers only and can be viewed/reset in OMC. This password has been previously generated in: Configuring the User in OMC .

Registrar and proxy IP addresses: the Alcatel-Lucent OmniPCX Office Communication Server IP address and the SIP port must be set to value 5059

Authentication Realm: Alcatel-Lucent OmniPCX Office Communication Server IP address by default

Registration interval: value greater than 120 seconds

Transport protocol: the UDP protocol is preferred, TCP is used if the SIP packet length is greater than the MTU value or if the remote SIP endpoint requests the TCP protocol

Domain name: Alcatel-Lucent OmniPCX Office Communication Server IP address by default

4.5

8 Series Sets

4.5.1

IP Touch 4008/4018 Phone

4.5.1.1

Commissioning

4.5.1.1.1 Overview This module presents all the actions required for commissioning: -

The Alcatel-Lucent IP Touch 4018 Phone set

The Alcatel-Lucent IP Touch 4018 phone Extended Edition set

The commissioning of Alcatel-Lucent IP Touch 4018 Phone and Alcatel-Lucent IP Touch 4018 phone Extended Edition sets is identical. The following figure illustrates the connectors on the base of the Alcatel-Lucent IP Touch 4018 Phone and Alcatel-Lucent IP Touch 4018 phone Extended Edition sets.

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Figure 4.44: Alcatel-Lucent IP Touch 4018 Phone and Alcatel-Lucent IP Touch 4018 phone Extended Edition connectors

4.5.1.1.2 Commissioning the set This section describes how to: -

Connect the set

Initialize the set

Program keys

Prerequisites None.

Connecting the sets This section describes how to: -

Connect an IP Touch set to the LAN (Local Area Network)

Connect the power supply

Prerequisites None.

Connecting an IP Touch set to the LAN To connect the set to the LAN:

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1. Turn the set over so that you can see its base. 2. Plug the RJ45 cable into the set's LAN connector. 3. Connect the RJ45 cable to the LAN itself.

Connecting power supply The set can be supplied from two possible power sources: -

An AC/DC external adapter which is a 42V power supply A female jack is used to connect the power adapter. The AC/DC external adapter is the same for IP Touch and e-Reflex sets.

Power over Ethernet (PoE) The supply via Ethernet can be implemented using a 802.3af standard-compatible switch.

To supply power via an AC/DC external adapter: 1. Plug the appropriate cable from the adapter into the set's power supply connector. 2. Connect the plug from the adapter to the mains power supply. Initialization starts.

Initializing the sets This section describes how to: -

Choose the initialization mode

Initialize the IP Touch set

Prerequisites The IP Touch set must be connected to the: -

LAN

Power supply

Choosing the initialization mode The default mode is dynamic mode. To choose the initialization mode, refer to the table below. If You have a DHCP server

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table 4.18: Initialization modes Then the required And initialization mode is Dynamic mode or Proprietary dynamic mode

Refer to table: Initialization procedure In the case of Proprietary dynamic mode, the IP address of the set must be provided by the Proprietary router.

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You do not have a DHCP server

Static mode

Refer to table: Initialization procedure Obtain from your network administrator: • An IP address for the IP Touch set • The subnetwork mask • The router address • The TFTP server address, which is the IP address of the PowerCPU board embedding the VoIP board

Initializing the IP Touch set To initialize the IP Touch set, refer to the table below. Note 1: In each of the two cases below, you can view the IP Touch set's software version after Step 2 by selecting Version in the Main menu.

table 4.19: Initialization procedure For an initialization that is

Procedure

Dynamic mode or Proprietary dynamic mode

1. Connect the power supply. 2. After initialization phase 2 is completed and before phase 5 starts, press i, then the # key. The Main menu appears. 3. If the set was previously in static mode, choose IP Parameters from the Main menu. The IP Parameters menu appears. 4. Choose Dynamic and press the OK key. 5. Save by pressing the # key. 6. Exit the Main menu by pressing the * key.

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1. Connect the power supply. 2. Before initialization phase 5 starts, press i, then the # key. The Main menu appears. 3. From the Main menu, choose IP Parameters. The IP Parameters menu appears. 4. Choose Static and press the OK key. 5. Enter the following: a. IP address b. Subnetwork mask c. Router address d. TFTP server address e. TFTP port (69) f. CPU address 6. Enter the required VLAN details, as follows: a. If required, select Use VLAN and then enter the VLAN ID number. b. Ensure that Strict VLAN is set as required. It is selected by default; de-selecting it allows you to use a DHCP server in another VLAN. 7. Save the above parameter values by pressing the # key. 8. Exit the Main menu by pressing the * key. The set restarts from phase 1 with the new parameters. Note 2: If an error message appears during initialization, disconnect the power adapter, then plug it in again, so that the system restarts initialization.

Restarting initialization If you want to change a parameter value, restart initialization, as detailed below. To restart initialization: 1. Disconnect the IP Touch set from the power supply. 2. Reconnect the power supply. 3. Execute the initialization procedure as detailed in table: Initialization procedure

Programming keys This section describes how to program the programmable keys. In fact, only the direct call key can be programmed (with a telephone number), which by default is the sixth programmable key. However, the Personal/Dial by name key can be programmed in a similar way. To program a key: 1. Press the i key followed by the required programmable key. 2. Press one key of the 2-way navigator (up or down). 3. Enter the telephone number to be associated with this programmable key. 4. Press OK. The set then goes back to its default display.

Relocating and retaining IP Touch sets This section describes how to relocate and retain the same set.

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In the procedure below, it is assumed that: -

there is one DHCP server

no VLAN has to be configured.

Prerequisites None.

Relocating and retaining the same set To relocate and retain the same set: 1. Unplug the set. 2. Plug the set into a connector at its new location.

4.5.1.1.3 The Alcatel-Lucent IP Touch 4008 Phone set The Alcatel-Lucent IP Touch 4008 Phone is a cost reduction of the Alcatel-Lucent IP Touch 4018 Phone with a new transceiver and a new LAN switch. The Alcatel-Lucent IP Touch 4008 Phone configuration is the same as the Alcatel-Lucent IP Touch 4018 Phone configuration: both sets share the same profile. The Alcatel-Lucent IP Touch 4008 phone Extended Edition configuration is the same as the Alcatel-Lucent IP Touch 4018 Phone configuration.

4.5.2

IP Touch 4028/4038/4068 Phone

4.5.2.1

Commissioning

4.5.2.1.1 Overview This module presents all the actions required for commissioning: . -

The Alcatel-Lucent 8 series: • Alcatel-Lucent IP Touch 4028 Phone • Alcatel-Lucent IP Touch 4038 Phone • Alcatel-Lucent IP Touch 4068 Phone

The Alcatel-Lucent IP Touch 8 series phone Extended Edition: • Alcatel-Lucent IP Touch 4028 phone Extended Edition • Alcatel-Lucent IP Touch 4038 phone Extended Edition • Alcatel-Lucent IP Touch 4068 phone Extended Edition

The commissioning of Alcatel-Lucent 8 series and Alcatel-Lucent IP Touch 8 series phone Extended Edition is the same. In the following sections, when Alcatel-Lucent IP Touch 4028 Phone, Alcatel-Lucent IP Touch 4038 Phone and Alcatel-Lucent IP Touch 4068 Phone are mentioned, they refer to the two ranges of sets (Alcatel-Lucent 8 series and Alcatel-Lucent IP Touch 8 series phone Extended Edition), unless specifically indicated. The following figure illustrates the connectors on the base of each set.

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Figure 4.45: Alcatel-Lucent IP Touch 4028 Phone, Alcatel-Lucent IP Touch 4038 Phone and Alcatel-Lucent IP Touch 4068 Phone connectors

4.5.2.1.2 Commissioning the sets This section describes how to: -

Connect the sets

Initialize the sets

Connect optional equipment

Program keys

Prerequisites None.

Connecting the sets This section describes how to: -

Connect an IP Touch set to the LAN (Local Area Network)

Connect the power supply

Prerequisites None.

Connecting an IP Touch set to the LAN

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To connect the set to the LAN: 1. Turn the set over so that you can see its base. 2. Plug the RJ45 cable into the set's LAN connector. 3. Connect the RJ45 cable to the LAN itself.

Connecting power supply The set can be supplied from two possible power sources: -

An AC/DC external adapter which is a 42V power supply A female jack is used to connect the power adapter. The AC/DC external adapter is the same for IP Touch and e-Reflex sets.

Power over Ethernet (PoE) The supply via Ethernet can be implemented using a 802.3af standard-compatible switch.

Initializing the sets This section describes how to: -

Choose the initialization mode

Initialize the IP Touch set

Prerequisites The IP Touch set must be connected to the: -

LAN

Power supply

Choosing the initialization mode The default mode is dynamic mode. To choose the initialization mode, refer to the table below. If You have a DHCP server

table 4.20: Initialization modes Then the required And initialization mode is Dynamic mode or Proprietary dynamic mode

Refer to table: Initialization procedure In the case of Proprietary dynamic mode, the IP address of the set must be provided by the Proprietary router.

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You do not have a DHCP server

Static mode

Initializing the IP Touch set To initialize the IP Touch set, refer to the table below. table 4.21: Initialization procedure For an initialization that is

Procedure

Dynamic mode or Proprietary dynamic mode

1. Connect the power supply. 2. Before initialization phase 5 starts, press i, then the # key. The Main menu appears. 3. If the set was previously in static mode, choose IP Parameters from the Main menu. The IP Parameters menu appears. 4. Choose Dynamic. 5. Save by pressing the soft key in the upper left part of the display. 6. Exit the Main menu by pressing the soft key in the upper right part of the display.

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Static

1. Connect the power supply. 2. Before initialization phase 5 starts, press i, then the # key. The Main menu appears. 3. From the Main menu, choose IP Parameters. The IP Parameters menu appears. 4. Choose Static. 5. Enter the following: a. IP address b. Subnetwork mask c. Router address d. TFTP server address e. TFTP port (69) f. CPU address 6. Enter the required VLAN details, as follows: a. If required, select Use VLAN and then enter the VLAN ID number. b. Ensure that Strict VLAN is set as required. It is selected by default; de-selecting it allows you to use a DHCP server in another VLAN. 7. Save by pressing the soft key in the upper left part of the display. 8. Exit the Main menu by pressing the soft key in the upper right part of the display. The set restarts from phase 1 with the new parameters. Note: If an error message appears during initialization, disconnect the power adapter, then plug it in again, so that the system restarts initialization.

Connecting optional equipment This section describes how to: -

Connect an Add-On module (AOM) to the sets

Connect a headset

Connect an external station speaker

Connecting an Add-On module to the sets Add-On Modules (AOMs) can be connected to the Alcatel-Lucent IP Touch 4028 Phone, Alcatel-Lucent IP Touch 4038 Phone and Alcatel-Lucent IP Touch 4068 Phone sets. They are added to the right side of the set. Three types of Add-On Module exist and provide keys associated with icons: -

AOM10 provides 10 keys

AOM40 provides 40 keys

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AOM Alcatel-Lucent 8 series and Alcatel-Lucent 9 series Smart Display Module provides 14 keys with programmable LCD labels

Prerequisites None.

Rules and restrictions The following rules apply to the use of Add-On Modules with the Alcatel-Lucent IP Touch 4028 Phone, Alcatel-Lucent IP Touch 4038 Phone and Alcatel-Lucent IP Touch 4068 Phone sets: -

A maximum of three Add-On Modules of the types AOM10 and AOM40 can be connected to each set, providing up to 120 additional keys.

A maximum of three Smart Display Modules can be connected to each set, providing up to 42 additional keys.

Add-On Modules of types AOM10 and AOM40 can be used on the same set, but a Smart Display Module cannot be used in conjunction with an AOM10 or AOM40.

If an AOM10 is used with other Add-On Modules, it must be connected as the last module on the far right of the set.

Connecting Add-On Modules To connect an Add-On Module: 1. Remove the tab located on the right side of the IP Touch set. 2. Plug the Add-On Module's RJ45 connector into the set's RJ45 connector. 3. Insert the Add-On Module attachments into the appropriate holes located on the right side of the IP Touch set. 4. Screw the Add-On Module to the IP Touch set. Note: If the IP Touch set is on when you plug in an Add-On Module, you must restart the set after connection.

Connecting headsets The headset jack is located on the left side of the set. The 3.5 mm female jack can receive a headset jack. The hands-free key allows you to switch from handset to headset.

Prerequisites None.

Connecting a headset To connect a headset, simply plug the headset jack into the associated connector on the side of the set.

Connecting external station speakers The external station speaker jack is located on the left side of the IP Touch set.

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The 3.5 mm female jack can receive an external station speaker jack. In order to take the external station speaker into account, the set customization for the jack has to be set to “Loudspeaker”.

Prerequisites None.

Connecting an external station speaker To connect an external station speaker, plug the external station speaker jack into the associated connector on the side of the set.

Programming keys This section describes how to program a programmable key from the: -

F1/F2 keys

Add-On Module keys (if any)

virtual add-on keys

Two methods are presented.

Programming a key To program a key: 1. From the MENU tab, select Settings. The Settings menu appears. 2. From the Settings menu, select Keys. The virtual add-on keys appear. 3. Select the key to be programmed, as follows: • To program a virtual add-on key, scroll using the up/down navigator keys until you reach the required virtual key and then press the corresponding soft key. • To program the F1 or F2 key, or a key on a connected Add-On Module, simply press this key. 4. Select Name and enter the name to be associated with the selected key, then press OK. The desired name is associated with the key. 5. Select Number and enter the telephone number to be associated with the key, then press OK. The desired number is associated with the key. 6. Press Exit to go back to home page.

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2. Select Name and enter the name to be associated with the selected key, then press OK. The desired name is associated with the key. 3. Select Number and enter the telephone number to be associated with the key, then press OK. The desired number is associated with the key. 4. Press Exit to go back to the home page.

Relocating and retaining IP Touch sets This section describes how to relocate and retain the same set. In the procedure below, it is assumed that: -

there is one DHCP server

no VLAN has to be configured.

Prerequisites None.

Relocating and retaining the same set To relocate and retain the same set: 1. Unplug the set. 2. Plug the set into a connector at its new location.

4.6

9 Series Sets

4.6.1

4019 Digital Phone

4.6.1.1

Commissioning

4.6.1.1.1 Overview This module presents all the actions required for commissioning the Alcatel-Lucent 4019 Digital Phone set. The following figure illustrates the connectors on the base of the set.

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Figure 4.46: Alcatel-Lucent 4019 Digital Phone connectors

4.6.1.1.2 Commissioning the set This section describes how to: -

Connect the set

Program keys

Prerequisites None.

Connecting the set This section describes how to connect the set to the telephone system.

Prerequisites None.

Connecting the set to the telephone system To connect the set to the telephone system: 1. Turn the set over so that you can see its base. 2. Plug the RJ11 cable into the set's UA port/phone line connector. 3. Connect the RJ11 cable to a UA port in the telephone system.

Programming keys This section describes how to program the programmable keys.

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In fact, only the direct call key can be programmed (with a telephone number), which by default is the sixth programmable key. However, the Personal/Dial by name key can be programmed in a similar way. To program a key: 1. Press the i key followed by the required programmable key. 2. Press one key of the 2-way navigator (up or down). 3. Enter the telephone number to be associated with this programmable key. 4. Press OK. The set then goes back to its default display.

4.6.2

4029/4039 Digital Phone

4.6.2.1

Commissioning

4.6.2.1.1 Overview This module presents all the actions required for commissioning the Alcatel-Lucent 4029 Digital Phone and Alcatel-Lucent 4039 Digital Phone sets. The following figure illustrates the connectors on the base of each set.

Figure 4.47: Alcatel-Lucent 4029 Digital Phone and Alcatel-Lucent 4039 Digital Phone connectors

4.6.2.1.2 Commissioning the sets This section describes how to: -

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Connect the sets

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Connect optional equipment

Program keys

Prerequisites None.

Connecting the sets This section describes how to connect a set to the telephone system.

Prerequisites None.

Connecting to the telephone system To connect a set to the telephone system: 1. Turn the set over so that you can see its base. 2. Plug the RJ11 cable into the set's UA port/phone line connector. 3. Connect the RJ11 cable to a UA port in the telephone system.

Connecting optional equipment This section describes how to: -

Connect an Add-On module (AOM) to the sets

Connect a headset

Connect an external hands-free device

Connecting an Add-On module to the sets Add-On Modules (AOMs) can be connected to the Alcatel-Lucent 4029 Digital Phone and Alcatel-Lucent 4039 Digital Phone sets. They are added to the right side of the set. Three types of Add-On Module exist and provide keys associated with icons: -

AOM10 provides 10 keys

AOM40 provides 40 keys

AOM Alcatel-Lucent 8 series and Alcatel-Lucent 9 series Smart Display Module provides 14 keys with programmable LCD labels

Prerequisites None.

Rules and restrictions The following rules apply to the use of Add-On Modules with the Alcatel-Lucent 4029 Digital Phone and Alcatel-Lucent 4039 Digital Phone sets: -

A maximum of three Add-On Modules of the types AOM10 and AOM40 can be connected to each set, providing up to 120 additional keys.

A maximum of three Smart Display Modules can be connected to each set, providing up to

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42 additional keys. -

Add-On Modules of types AOM10 and AOM40 can be used on the same set, but a Smart Display Module cannot be used in conjunction with an AOM10 or AOM40.

If an AOM10 is used with other Add-On Modules, it must be connected as the last module on the far right of the set.

Connecting Add-On Modules To connect an Add-On Module: 1. Remove the tab located on the right side of the set. 2. Plug the Add-On Module's RJ45 connector into the set's RJ45 connector. 3. Insert the Add-On Module attachments into the appropriate holes located on the right side of the set. 4. Screw the Add-On Module to the set. Note: If the set is on when you plug in an Add-On Module, you must restart the set after connection.

Connecting headsets The headset jack is located on the left side of the set. The 3.5 mm female jack can receive a headset jack. The hands-free key allows you to switch from handset to headset.

Prerequisites None.

Connecting a headset To connect a headset, simply plug the headset jack into the associated connector on the side of the set.

Connecting an external hands-free device The external device jack is located on the left side of the set. The 3.5 mm female jack can receive the jack of an external hands-free device. In order to take the external hands-free device into account, the set's customization for the jack must be set to “Handsfree”.

Prerequisites None.

Connecting an external hands-free device To connect an external hands-free device, plug the external device's jack into the associated connector on the side of the set.

Programming keys This section describes how to program a programmable key from the:

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F1/F2 keys

Add-On Module keys (if any)

virtual add-on keys

Two methods are presented.

Programming a key To program a key: 1. From the MENU tab, select Settings. The Settings menu appears. 2. From the Settings menu, select Keys. The virtual add-on keys appear. 3. Select the key to be programmed, as follows: • To program a virtual add-on key, scroll using the up/down navigator keys until you reach the required virtual key and then press the corresponding soft key. • To program the F1 or F2 key, or a key on a connected Add-On Module, simply press this key. 4. Select Name and enter the name to be associated with the selected key, then press OK. The desired name is associated with the key. Note: As of release 6.0 of Alcatel-Lucent OmniPCX Office Communication Server, it is possible to use Unicode - Chinese and Cyrillic - characters. It is at this step that it becomes active, if used. For more information about IME, refer to the section Operation - Input Method Editor in this chapter.

5. Select Number and enter the telephone number to be associated with the key, then press OK. The desired number is associated with the key. 6. Press Exit to go back to home page.

Programming a key (fast customization) You can also program a key using the following method: 1. Select the key to be programmed, as follows: • To program a virtual add-on key, from the PERSO tab press i followed by the required key. • To program the F1 or F2 key, or a key on a connected Add-On Module, from any tab press i followed by the required key. 2. Select Name and enter the name to be associated with the selected key, then press OK. The desired name is associated with the key. 3. Select Number and enter the telephone number to be associated with the key, then press OK. The desired number is associated with the key. 4. Press Exit to go back to the home page.

4.7

V24/CTI Interface Module

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4.7.1

Hardware description

4.7.1.1

Overview The V24/CTI Interface Module allows a Data Terminal Equipment (DTE) to be connected to the OmniPCX Office, via a UA link, by means of an RS232 serial link (CTI port) or a V24 link. The V24/CTI Interface Module can be used alone or combined with an Alcatel-Lucent 9 series set. The V24/CTI Interface Module replaces the 4093 PLUGWARE V24/CTI. The two interface modules can operate together: a data link can be set between an V24/CTI Interface Module Interface Module and a 4093 PLUGWARE V24/CTI. Note: The V24/CTI Interface Module is also compatible with UA 3G sets.

CTI port The RS232 serial link carries signalling (up to 9600 bit/s) and allows telephone operations such as call management and call monitoring. The audio part is carried out by the associated dedicated set. V24 port The V24 port is considered as a DCE and provides a capacity of 19200 bit/s (ECMA 102) for an asynchronous V24 transmission. The electrical interface complies with the V28 recommendation of the CCITT.

Figure 4.48: V24/CTI Interface Module Configuration Example

4.7.1.2

Compliant Standards

4.7.1.2.1 Safety Requirements

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EN60950: European requirements

UL 1950: US requirements

CAN/CSA-C22.2 No 950-95: Canada

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4.7.1.2.2 ECM -

EN55022: Limits and methods of measurement of radio interference characteristics of information technology equipment

EN55024: Limits and methods of measurement of immunity characteristics of information technology equipment

FCC part15: US requirements

4.7.1.2.3 V24 & CTI -

CCITT Rec.: V24,V28, V25bis, V54, V110

Hayes protocols

ECMA 102: Attachment requirements for pan-European approval for connection to PSTN of TE (excluding TE supporting the voice telephony service) in which network addressing, if provided, is by means of DTMF signalling

4.7.1.2.4 Environment Classes -

ETS 300 019: Environmental conditions and tests for telecommunication equipment: • Part 1-1: Storage • Part 1-2: Transportation • Part 1-3: Environmental conditions

4.7.1.2.5 Eco Design -

ISO 14040: Environmental management – Life cycle assessment – Principles and framework (1997)

RoHS

4.7.2

Hardware configuration

4.7.2.1

Overview Serial number: 3GV27015AB

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Jumpers The jumper in a gray background is factory installed.

To configure the V24/CTI Interface Module, open the device with the 2 screws located under the module. If the jumper is positioned for "stand-alone" operation, an associated set cannot work. If the jumper is positioned for "associated UA set" operation, the associated set is mandatory, the Interface Module cannot work without it.

4.7.3

External connections

4.7.3.1

V24/CTI Interface Module Connection

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The V24/CTI Interface Module is connected as follows:

Figure 4.51: V24/CTI Interface Module Connection The V24/CTI Interface Module is connected to: 1. The digital set 3 m maximum length ( RJ11/RJ11 cable) 2. The PCX via a wall socket and a distributor frame 3. The CTI or V24 terminal: • V24: 3m maximum length • CTI: 3m maximum length

4.7.3.2

V24/CTI Interface Module Rear Panel Details

Figure 4.52: Rear Panel 1. RJ11 connector for UA line to PCX

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2. V24 SUBD9 connector 3. CTI SUBD9 connector

Figure 4.53: Connector Details RS 232 port (V24): Pin

Signal

Description

DCD

Data Carrier Detect.

Transmit data.

Received data.

DTR

Data Terminal Ready.

GND

Protective ground.

DSR

Data Set Ready.

RTS

Request To Send.

CTS

Clear To Send.

Ringing Indicator.

Signal

Description

Data transmission

Data reception

GND

Protective ground

RTS

Transmission request

CTS

Ready for transmission

CTI port: Pin 1

4 5 6

4.8

AP Interface Module

4.8.1

Hardware description

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4.8.1.1

Overview The AP Interface Module (Analog Peripheral) allows an analog device such as fax, modem, minitel, answering machine to be connected to the Alcatel-Lucent OmniPCX Office Communication Server via a UA link.

Figure 4.54: Example of Configuration with an AP Interface Module AP Interface Module can be used alone or combined with an Alcatel-Lucent 9 series set. Note: The AP Interface Module is also compatible with Alcatel Reflexes sets.

AP Interface Module powers the analog device (DTMF signalling, ringer) and, to do this, requires an external power supply (230V AC/30V AC adapter). In this document, this set is called Z set.

4.8.1.2

Compliant Standards

4.8.1.2.1 Safety Requirements -

EN60950: European requirements

UL 1950: US requirements

CAN/CSA-C22.2 No 950-95: Canada

4.8.1.2.2 ECM -

EN55022: Limits and methods of measurement of radio interference characteristics of information technology equipment

EN55024: Limits and methods of measurement of immunity characteristics of information technology equipment

FCC part15: US requirements

4.8.1.2.3 Analog Transmission

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ETS 300 439: Business TeleCommunications (BTC); Transmission characteristics of digital Private Branch eXchanges (PBXs)

TBR21: Attachment requirements for pan-European approval for connection to PSTN of TE (excluding TE supporting the voice telephony service) in which network addressing, if provided, is by means of DTMF signalling

4.8.1.2.4 Environment Classes -

ETS 300 019: Environmental conditions and tests for telecommunication equipment: • Part 1-1: Storage • Part 1-2: Transportation • Part 1-3: Environmental conditions

4.8.1.2.5 Eco Design ISO 14040: Environmental management – Life cycle assessment – Principles and framework (1997)

4.8.2

Hardware configuration

4.8.2.1

Overview Commercial Serial number: 3GV27014xx Technical Serial number: 3GV26014xx

Note: xx represents 2 letters depending on country.

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4.8.2.2

Jumper The jumper in a gray background is factory installed.

To configure the AP Interface Module, open the device with the 2 screws, located under the module. If the jumper is positioned for "stand-alone" operation, an associated set cannot work. If the jumper is positioned for "associated digital set" operation, an associated set is mandatory, the Interface Module cannot work without it.

4.8.3

External connections

4.8.3.1

Connecting AP Interface Module

Figure 4.57: AP Interface Module Connections The AP Interface Module is connected to: 1. Digital set ( RJ11/RJ11 cable). 3 m maximum length 2. Alcatel-Lucent OmniPCX Office Communication Server via a wall socket and a distributor

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frame. Connect an AP module is identical to connect a digital set. Maxinum length between AP module and PCX depends on cable quality. For example: • LY 0.5 mm cable: up to 800 m • Ref 278 0.6 mm cable: up to 1200 m 3. Analog device with an RJ45 or RJ11 cable. 100 m maximum length 4. Power supply unit (see details below) Caution: The mains power supply unit is used as a sectioning device. This device should be easily accessible.

4.8.3.2

Rear Panel Details

Figure 4.58: AP Interface Module Rear Panel 1. Socket for UA line to PCX 2. RJ45 socket for analog device connection 3. Power supply socket

Figure 4.59: Socket Details PCX and digital set socket:

4-74

Description

Not used

External Ringing 1

UA line 1

UA line 2

External Ringing 2

&' (

Not used

Analog device socket: Pin

Description

Not used

Analog line

Not used

Power supply connector:

4.8.3.3

Description

26V AC

Power Supply Details The power supply unit depends on country:

4.8.3.4

Reference

Characteristics

Country

1AF01101BAAA

230V AC/26V AC 130mA

Europe

1AF01101DAAA

230V AC/26V AC 130mA

1AF01101AAAA

115V AC/26V AC 130mA

USA

Environment Working temperature: 5°C to 45°C Stocking temperature: -40°C to 70°C Relative humidity: 5% to 85%

4.9

S0 Interface Module

4.9.1

Hardware description

4.9.1.1

Overview The S0 Interface Module allows an S0 bus (2 B + 1 D channels) to be connected to the Alcatel-Lucent OmniPCX Office Communication Server via a UA link. This bus allows S0 terminals (S0 sets, PCs equipped with an S0 interface, Fax G4, modem, etc.) to be connected. The S0 Interface Module can be used alone or combined with an Alcatel-Lucent 9 series set.

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Note: The S0 Interface Module is also compatible with Alcatel Reflexes sets

Figure 4.60: Example of Configuration with an S0 Interface Module The S0 module provides an S0 bus supplying power. An external power supply (230V AC/48V DC adapter) is required. There are two possible operating modes on the S0 bus:

4.9.1.2

Non permanent layer: layer 1 must be set up by the calling end (PCX or terminal) at the start of each call; layer 1 is shut down at the end of the call

Permanent layer: operation of the S0 bus depends on the direction in which the initial call was set up: • If the call was set up from the PCX to the terminal, layer 1 is kept when the call ends. • If the call was set up from the terminal to the PCX, layer 1 is shut down at the end of the call. It must be set up again for the following call. If operation is incompatible with the terminal used, there are two possible solutions: Either layer 2 is kept, this prevents layer 1 being shut down, or, layer 1 is set up from the PCX by making a call to the terminal. The call does not need to get through.

Compliant Standards

4.9.1.2.1 Safety Requirements -

EN60950: European requirements

UL 1950: US requirements

CAN/CSA-C22.2 No 950-95: Canada

4.9.1.2.2 ECM

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EN55022: Limits and methods of measurement of radio interference characteristics of information technology equipment

EN55024: Limits and methods of measurement of immunity characteristics of information technology equipment

FCC part15: US requirements

4.9.1.2.3 ISDN -

ETS 300 012: Basic user-network interface layer 1 specification and test principles

TBR3: Attachment requirements for terminal equipment to connect to an ISDN using ISDN basic access

ETS 300 047: Basic access-safety and protection

I.430: Basic user-network interfaces layer 1 specification

4.9.1.2.4 Environment Classes -

ETS 300 019: Environmental conditions and tests for telecommunication equipment: • Part 1-1: Storage • Part 1-2: Transportation • Part 1-3: Environmental conditions

4.9.1.2.5 Eco Design ISO 14040: Environmental management – Life cycle assessment – Principles and framework (1997)

4.9.2

Hardware configuration

4.9.2.1

Overview Commercial Serial number: 3GV27016AB Technical Serial number: 3GV26016AB

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4.9.2.2

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Jumper The jumper in a gray background is factory installed.

To configure the S0 Interface Module, open the device with the 2 screws, located under the module. If the jumper is positioned for "stand-alone" operation, an associated set cannot work. If the jumper is positioned for "associated digital set" operation, an associated set is mandatory, the Interface Module cannot work without it.

4.9.3

External connections

4.9.3.1

Connecting the S0 Interface Module

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Figure 4.63: S0 Interface Module Connection The S0 module is connected to: 1. A digital set (optional), via an RJ11/RJ11 cable of a 3 m maximum length 2. The Alcatel-Lucent OmniPCX Office Communication Server, via a wall socket and a distributor frame Connecting an S0 module is identical to connecting a digital set. The maximum length between the S0 module and the PCX depends on cable quality. For example: • LY 0.5 mm cable: up to 800 m • Ref. 278 0.6 mm cable: up to 1200 m 3. The S0 bus. 4. A Mains power supply unit: AC/DC converter (see details below) CAUTION: The mains power supply unit is used as an S0 module sectioning device. This device should be easily accessible.

4.9.3.2

Alcatel-Lucent S0 Interface Module Rear Panel Details

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Figure 4.64: Rear Panel Details 1. RJ11 socket for UA line 2. RJ45 socket for S0 bus 3. Power supply socket

Figure 4.65: Socket Details PCX and digital set socket: Pin

Description

Not used

External Ringing 1

UA line 1

UA line 2

External Ringing 2

Not used

S0 bus RJ45 socket:

4-80

Description

Polarity

Not used

Transmission

Reception

—

Transmission

—

Not used

&' (

Not used

Power supply socket:

4.9.3.3

Description

40V DC

Power Supply Details The interface module local power supply is required only when S0 terminals do not have their own local supply. The power supply unit depends on country:

4.9.3.4

Reference

Characteristics

Country

1AF00446CAAA

230V AC/42V DC 150mA

Europe

1AF00446ABAA

127V AC/44V DC 150mA

Brazil

1AF00446AGAA

220V AC/42V DC 150mA

Argentina

1AF00446ASAA

240V AC/42V DC 150mA

Australia

1AF00446AUAA

115V AC/42V DC 150mA

USA

1AF00446BAAA

230V AC/42V DC 150mA

Environment Working temperature: 5°C to 45°C Stocking temperature: -40°C to 70°C Relative humidity: 5% to 85%

4.10

Intelligent Base Stations

4.10.1

Detailed description This notice describes the rules to follow for an installation comprising three or four DECT bases. For a larger installation, a preliminary study must be carried out using coverage tools. The bases are then installed according to the results of this study.

4.10.1.1

CONNECTION The Alcatel-Lucent 4070 IO is designed for internal installation in the building, while the Alcatel-Lucent 4070 EO is designed for external installation. The 4070 EO IBS comes in a plastic box and is protected against temperature variation. The 2 antennae are outside the box so that they both have the same signal reception. Intelligent Base Stations (IBS) are fitted with a red LED that gives information about the state of the Base Station:

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Fixed LED: 1. Software downloading 2. Initialization phase, waiting for synchronization 3. Software problem, IBS stopped.

Fast blink: There is a problem with the line.

Short ON, long OFF: Running on 1 UA link.

500ms OFF, 500ms ON: Running on 2 UA link.

The IBSs can run and be powered remotely by the UA access (this is the most common configuration). But they can also be powered by a power device. This is used when there are a lot of IBSs and the system power cannot support all the connected IBSs. A base station may be connected to 1 or 2 UA links (UAI boards) and allows 3 or 6 simultaneous connections with DECT/GAP terminals. The need for three or six communication channels depends on the number of cordless stations and on the DECT traffic to be managed. In the event of a two-cable connection: -

use two interfaces neighboring a UAI board

use the even-numbered interface for the master link and the other for the slave link. Both cables should have the same length. The first interface of the system’s UAI16 board

should not be used since the operator station uses those points.

4.10.1.2

NUMBER OF USEFUL BASE STATIONS Any radio signal is subject to various propagation phenomena: attenuation, reflection and diffraction. These phenomena are related to the environment of the Alcatel-Lucent 4070 IO/EO, and affect the radio performance of the system. The effects can improve or deteriorate wave propagation.

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Take as an example a building with a metallic structure. A radio wave will tend to be subject to many reflections which will consequently degrade system performance. Moreover, the range of an Alcatel-Lucent 4070 IO/EO is very dependent on the amount of attenuation subjected to the radio wave across various zones. The following table gives the values of global coverage zone (cell) for an Alcatel-Lucent 4070 IO/EO under normal environmental and topological conditions:

Coverage area

Exterior

~ 50 m

~ 400 m

~ 7,000 m2

Area:

4.10.1.3

Interior

NUMBER OF USERS PER BASE STATION Type of Base Station connection.

4.10.1.4

~ 50 000 m 2

Number of DECT users

3 channels

6 channels

LOCATING DECT BASE STATIONS As a result of the environment and the infrastructure, certain recommendations must be taken into account for locating Alcatel-Lucent 4070 IO/EO: Recommendations for location

INTERIOR COVERAGE

As far as possible from walls Do not fix directly to a metallic structure

EXTERNAL COVERAGE

4.10.1.5

Possible solutions Suspend Alcatel-Lucent 4070 IO/EO in a clear zone Move Alcatel-Lucent 4070 IO/EO into another zone

Do not place in false ceilings or in telecom rooms

Place Alcatel-Lucent 4070 IO/EO in useful zones (corridors)

As far as possible from industrial machines or electrical cabinets

Place 4070 IO/EO in useful zones

Place the base stations in an open space (as far as possible from buildings)

Attached to pylons for example

Place the base stations higher than low obstacles (trees, cars etc.)

At the top of buildings on pylons for example

INTERACTIONS Interactions with other features IBS DECT and IBS PWT (Personal Wireless Telecommunications) cannot run together on the same system. The first IBS plugged determines the system type (DECT or PWT). To switch from one system to another, unplug all IBSs, make a warm restart and plug in the IBSs. Interactions with other applications IBSs are fully compatible with other wireless technologies such as VOWLAN.

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Interactions with other software releases OmniPCX Office release 5.1 requires 4 kinds of DECT initialization: Europe, Latin America, United-States and China. See also: IBS CONFIGURATION .

4.10.1.6

LIMITS Number of IBSs: 20 IBSs per cabinet is recommended, however, the number of IBSs is only restricted by the available power. DECT link limit: 3 links on an IBS with one UA access, 6 links on an IBS with 2 UA accesses. DECT handset limit: up to 120 handsets on a system.

4.10.1.7

PERFORMANCE AND QUALITY IBSs are downloaded during the system start phase or when hot plugged. A system with many IBSs plugged might take longer to complete the start phase. Downloading 1 IBS takes about 30 seconds. It takes more time when several IBSs are plugged on the same UA resource. The end of restart is only possible after all the devices have been taken into account. If an IBS downloading fails, the IBS restarts with the previously installed software.

4.10.1.8

IBS CONFIGURATION There is no hardware configuration for IBS other than selecting between an external power supply for each IBS and remote power by system. To configure the IBS software: ARI Number The ARI number identifies each OmniPCX Office. Each OmniPCX Office has an identical default ARI number. When you install a new OmniPCX Office, you have to change the default ARI number. You can only keep the first digit, which is "1" and which means "ARI type B".

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1 In OMC, go to System Miscellaneous -->DECT/PWT ARI/GAP

2 Enter your own number (octal digit) to register your DECT handset.

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Figure 4.67: ARI Number Note 1: The ARI Number is the only non plug and play device on the IBS. The default configuration fits with the major systems. Modifications should answer to specific needs.

Line length The Line length is the cable length used to plug the IBS to the system (distance between the IBS and OmniPCX Office). It enables the system to add a delay in signal and to avoid a shift in clock signal that creates a reset of the IBS. -

1 In OMC, go to Users/Base stations List.

2 Select the IBS Master and click Details

There are 3 possibilities of configuration: -

Short line (0-400 meters)

Medium line (400-800 meters)

Long line (800-1200 meters)

Restart the IBS after you have modified the Line length parameter. Antenna diversity Antenna diversity is the ability of the IBS to move the transmission and reception from one antenna to the other so that the signal is always of the highest quality. Restart the IBS after you have modified the Antenna diversity parameter. Silent-Noisy IBS Enable the Silent-Noisy IBS parameter to set up the echo canceller device.

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The IBS is fitted with a software device that analyses audio signals and eliminates echo and noises. This device is activated by default. When an IBS is deployed in a noisy environment, a lot of signals, including Speech ones, are eliminated while in Conversation state. This leads to bad Speech quality. You have the option to disable the echo canceller. In that way, the speech and the noise signals are not filtered. It is then to the user to identify the speech. Frequency plan In OMC, go to System Miscellaneous# DECT/PWT Frequencies to select signals. In OMC, you can configure both the DECT and PWT frequency plans, regardless of what types of handsets are plugged on the system.

Figure 4.68: DECT/PWT Frequencies Note 2: Due to hardware, there is a limit in the number of channels that you can configure. You can configure the following numbers of channels:

4.10.1.9

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DECT EUROPE, LATAM, CHINA: 1, 2, 4, 5, 8, 10 channels

DECT US: 1, 2, 4, 5 channels

PWT: 1, 2, 4, 5, 8 channels

Initialization

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Once the IBS finishes the downloading, the system starts the initialization. The system synchronizes the signals of the IBSs so that handovers are possible. The system selects the T0, T2, or CPU main board clock as the source. Then the system sends the following data: -

Fixed part capabilities (Full slot, frequency control, page repetition, setup on dummy, basic A field setup): value sent = 0x007910

Line length: Short line

Frequency plan (2 bytes)

Some countries have shifted DECT frequencies. In order to be compatible with all frequency bands in the different countries, 4 types of initialization of frequency plans are available: Europe, Latin America, The United-States and China. Channel

table 4.35: RF Band Europe TX Freq

RX Freq

1897.344

1898.206

1895.616

1896.480

1893.888

1894.752

1892.160

1893.024

1890.432

1891.296

1888.704

1889.566

1886.978

1887.840

1885.248

1886.112

1883.520

1884.384

1881.792

1882.656

Note 1: By default, all frequencies used Value sent to IBS: 0x3FF 0000 0011 1111 1111

Channel

table 4.36: RF Band China TX Freq

RX Freq

1918.060

1918.944

1916.352

1917.216

1914.624

1915.446

1912.898

1913.760

1911.188

1912.032

1919.440

1910.304

1907.712

1908.576

1905.964

1906.848

1904.256

1905.120

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1902.528

1903.392

Channel

table 4.37: RF Band Latam TX Freq

RX Freq

1928.448

1929.312

1926.720

1927.584

1924.992

1923.264

1921.536

1919.808

1918.060

1916.352

1914.624

1912.896

Channel

table 4.38: RF Band US TX Freq

RX Freq

1928.448

1929.312

1926.720

1927.584

1924.992

1925.856

1923.264

1924.128

1921.536

1922.400

Note 2: By default, all frequencies used Value sent to IBS: 0x3FF 0000 0011 1111 1111

Note 3: By default, all frequencies used Value sent to IBS: 0x3FF 0000 0011 1111 1111

Note 4: By default, only 5 frequencies used

Value sent to IBS: 0x03E0 0000 0011 1110 0000 Channel

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table 4.39: RF Band PWT Center Freq

1929.375

1928.125

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1926.875

1925.625

1924.375

1923.125

1921.875

1920.625

Note 5: By default, 8 frequencies used Value sent to IBS: 0x03FC 0000 0011 1111 1100

4.10.2

Safety rules

4.10.2.1

ENVIRONMENTAL PROTECTION For an exterior installation, it is necessary to take precautions against lightning affecting the location of the Alcatel-Lucent 4070 IO/EO.

4.10.2.1.1 Conditions for using lightning protection: Protection of Alcatel-Lucent 4070 IO/EO against lightning should be used when they: - are less than 1.5 m from a wall more than 2 m below the antenna. - use an external airborne connection between the base station and the system.

4.10.2.2

RECOMMENDATIONS FOR EXPOSURE OF THE PUBLIC TO THE ELECTROMAGNETIC FIELD

4.10.2.2.1 MAGNETIC ABSORPTION RATE Exposure of the public to the electromagnetic field from DECT sets and base stations is measured using the Specific Absorption Rate (SAR) measuring unit. 2W/kg is the SAR limit value indicated in international recommendations and also in the European recommendation (1999/519/EC). The DECT authorised SAR limit value is 2 Watts/kilogram on 10g of body tissue (local SAR). International recommendations include a safety margin for the public and take account of possible measuring variations. SAR values -

Set: as the average power emitted from a set is lower than 20mW, the set is considered to comply without having to undergo any tests (see: EN 50371). The SAR value for DECT sets (e.g.: Mobile Reflexes) is not significant.

Base station: the local SAR (head and chest) on 10g of body tissue for DECT base stations (e.g.: 4070) is lower than 0.5 W/kg (this is with an integrated omni-directional antenna).

4.10.2.2.2 ANTENNAE CHARACTERISTICS

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Integrated antennae The following is a list of characteristics for integrated antennae: -

Bandwidth: 1.88 to 1.93 Ghz

Impedance: 50 Ohms

TOS: 1.5:1

Gain: 3 dBi (maximum)

Polarization: vertical (axis of the antenna)

Width of the beam at 3 dB (vertical): 90º

Radiation diagram: omni-directional in the horizontal plane.

External antennae According to the ETSI EN 301 406 standard, DECT antenna gain is limited to 12 dB +/-3dB. In the case of external directional antennae, if a minimum safety distance of 50 cm is respected, the SAR value is the same as the value obtained in the case of an integrated omni-directional antenna (and therefore, lower than: 0.5 W/kg).

4.10.2.2.3 CONFORMANCE PERIMETER FOR EXPOSURE OF THE PUBLIC

4.10.2.3

Integrated omni-directional antennae: no limit for the conformance perimeter

External antenna (directional): the installation must allow for a safety perimeter respecting a minimum distance of 50 cm.

RECOMMENDATIONS FOR INSTALLATION

4.10.2.3.1 Standard Topology. The various building infrastructures are grouped into three types of geometric shape. Coverage areas SQUARE:

Coverage areas RECTANGULAR Coverage areas ROUND :

The distances quoted below give an idea of typical range of a base station. It is clear that a rectangular zone requires more base stations to provide full coverage.

4.10.2.3.2 Layout technique For structures with a number of floors, different solutions can be envisaged as a function of: -

the coverage obtained at each level.

the position of the Alcatel-Lucent 4070 IO/EO (higher or lower level).

Installation examples

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Square zone

Rectangular zone

Example 1: square building

Example 2: rectangular building

1 floor

1st floor

2ndfloor

It is possible to alter the number of base stations used from one floor to another for this type of building. The technique used is overlapping the location of base stations from one level to another. This technique can be used for alternate floors if the coverage of a level can be achieved from an adjacent level.

4.10.2.3.3 Coverage depending on the infrastructure

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The solution proposed alternates two stations per floor with overlapping locations from one floor to another. The zones shown by unbroken circles correspond to the zones covered by each station (B1, B2, B3, B4). The zones in bold correspond to the coverage at a given level from a station on the floor above or below.

4.11

PIMphony

4.11.1

Overview Alcatel-Lucent PIMphony is a personal productivity tool that connects your phone terminal (dedicated, analog or DECT wireless set) with your computer, providing enhanced usage of your telephone. PIMphony IP is an IP phone that provides the same level of features as PIMphony associated with an actual terminal. PIMphony IP is based on Voice over IP technology (VoIP). No physical terminal is required.

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Alcatel-Lucent PIMphony also provides tight integration with the most popular PIMs (Personal Information Managers) on the market, enabling them for Computer Telephony. Note: For information and details concerning Alcatel-Lucent PIMphony installation, refer to the Installation Manual section in the PIMphony Online Help. The PIMphony Online Help is available:

from the PIMphony CD-Rom and the Documentation CD-Rom: open the aochelp.chm file to access the Online Help

from the PIMphony application : once it is installed on your PC, press F1 to open the Online Help

4.11.2

Additional Information

4.11.2.1

Hardware aspects Version PIMphony 6.5

Version PIMphony 6.5

4.11.2.2

table 4.43: PCX Requirements Hardware Requirements OmniPCX Office R5.x, R6.x, R7.x and R8.x table 4.44: PC Requirements Hardware Requirements PII 300 Mhz+ 128MB Ram + 2GB HD (140MB free space to install PIMphony) + SVGA (1024x768) + Ethernet Board + Keyboard + Mouse Sound card for PIMphony IP USB port or serial port for use of a headset with PIMphony IP

Software aspects table 4.45: Supported and unsupported software Supported Windows See table: Supported Windows OS OS Unsupported Windows OS

All Windows version before Windows 2000 SP4 Pro Only for PIMphony Multimedia : Windows Server 2003 It is not recommended to use PIMphony 6.3 in other than the above mentioned OS list.

Internet Explorer

Internet Explorer 6.0 or more recent

Office

Outlook 2000, XP, 2003, 2007, 2010 (32 bits and 64 bits edition) Access 2000, XP, 2003, 2007, 2010 (32 bits edition)

Goldmine

Goldmine 5.7 Goldmine 6.5, 6.7, 7.0, 7.5, 8.0, 8.5, 9.0

Act

Act! 6, Act! 2006 (8.0), Act! 2007 (9.0), Act! 2008 (10.0), Act! 2009 (11.0), Act! 2010 (12.0), Act! 2011 (13.0), Act! 2012 (14.0)

Lotus Notes

IBM Lotus Notes 5.02 to 6.5, Lotus Notes 8.0, Lotus Notes 8.5. table 4.46: Supported Windows OS

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PIMphony PIMphony IP

TSP

SPI for Microsoft TAPI Server

Windows 2000 Server (with SP4) [32 bits]

Yes

Windows 2000 Pro (with SP4) [32 bits]

Yes

Windows Server 2003 (with SP1 or SP2) [32 bits]

Yes

Windows Server 2003 R2 (with SP2) [32 bits]

Yes

Windows 2008 Server (with SP2) [32 bits]

Yes

Windows 2008 R2 Server (with SP1) [64 bits]

Yes

Windows XP [64 bits]

Yes

Windows XP Pro (SP1 or SP2 or SP3) [32 bits] Yes

Yes

Windows XP Home (SP1 or SP2 or SP3) [32 bits]

Yes

Windows Vista 32 bit edition (with SP1)

Yes

Windows Vista 64 bit edition (with SP1)

Yes

Windows 7 (with SP1) [32/64bit]

Yes

Limits Simultaneous connected PIMphony users in HTTP: 200 Simultaneous connected PIMphony users in HTTPS: 25 Note: Hard disk has no impact on the limits.

4.12

Reflexes Terminals

4.12.1

Installation procedure

4.12.1.1

REMINDER: SYSTEM - Alcatel Reflexes TERMINAL SEPARATION

4.12.1.2

SYT type 0.5 mm cable: 800 m (terminal without option) or 600 m (terminal with S0 or Z option)

278 type 1.6 mm cable: 1200 m (terminal without option) or 850 m (station with S0 or Z option)

Premium AND Advanced Reflexes TERMINALS

4.12.1.2.1 Attaching the line cable:

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Turn the terminal

Remove the panel at the rear of the terminal (pull it towards the interior of the terminal and then pull it out).

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Plug in the line cable(connector

Replace the panel.

) and position it as shown in the illustration below.

4.12.1.2.2 Attaching the handset cable: -

Turn the terminal

Plug in the handset cable (connector

) into the guide intended for this purpose.

4.12.1.2.3 Wall mounted Preparing Premium Reflexes terminals -

Turn the terminal

Use a screwdriver to remove the two upper rubber feet.

Preparing Advanced Reflexes terminals -

Turn the terminal

Use a screw driver to remove only the left rubber foot.

Mounting the terminal -

Use the bracket as a drilling template; use the wallplugs and screws provided to attach the bracket.

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Attach the terminal using the two lugs: introduce the lugs into the holes previously occupied by the feet (left foot and hole intended for this purpose for Advanced Reflexes terminals).

Stabilize the mounting by clipping the foot into the base of the terminal.

4.12.1.2.4 Mounting optional modules: -

Turn the terminal

Remove the panel situated at the rear of the terminal.

Slide the module into the terminal

Connet the module to the terminal (connector

Join the module to the terminal using the 2 screws provided in the kit

Connect the module output (connector UA) to the terminal's wall socket.

Example of using optional modules: connecting a charge management system

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List of abbreviations -

TD: Transmit data

RD: Receive data

RTS: flow control output

CTS: flow control output

4.12.1.2.5 Adding a Sector

4.12.1.3

Turn the set and the module upside down

Connect the unit to the terminal.

Join the module to the set using the metallic strip and the 4 screws provided in the kit

Alcatel-Lucent First AND Easy Reflexes TERMINALS

4.12.1.3.1 Attaching the line cable: -

Turn the terminal

Plug in the line cable(connector

) and position it as shown in the illustration.

Attaching the handset cable: -

Turn the terminal

Plug in the handset cable (connector

) into the guide intended for this purpose.

4.12.1.3.2 Wall mounted Preparing the terminal -

Turn the terminal

Unscrew A and remove the metal plate.

Slide this plate up the lower groove and secure it with screw B.

Remove the handset hang-up lug by turning screw C through half a turn.

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Mounting the terminal -

Drill two hole respecting the dimensions given below.

Position the supporting screws as shown below.

Attach the terminal

4.12.1.3.3 Mounting optional modules: For Alcatel-Lucent First and Easy Reflexes terminals, the optional module is external to the terminal; this module can be placed on a table or wall mounted. The installation simply involves connection between the terminal, the module and the wall sacket.

Wall mounting an optional module

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Drill two holes (separation = 105 mm, diameter = 6 mm).

Position the fixing screws.

Attach the module

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4.13

Extending Your Installation

4.13.1

Detailed description

4.13.1.1

Configuration of Stations

4.13.1.1.1 Handset replacement You can replace your digital terminal by connecting a terminal of the same family, but of a different type, into your phone socket. This substitution can be temporary or permanent. Replacing an analog set by another analog set, or replacing a digital set by a set of the same type, requires no special procedure (simple hardware exchange).

Temporary substitution The replacement set keeps its own default functions (customized settings are not transferred). The data not transferred is stored in the Alcatel-Lucent OmniPCX Office Communication Server system until a set of the same type as the initial one is connected.

Permanent replacement The maximum quantity of data from the initial set is transferred to the replacement. Data not transferred are deleted.

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Characteristics preserved during temporary or permanent set substitution -

Rights (restricted features)

Barring level

Metering profile

Messages and last caller repertories

Destination set for metering reminder, forwarding and/or monitoring

Set belonging to a hunting group and/or a Manager-Secretary relation

Appointment reminder

Locked or unlocked set

Callbacks

Active forwarding

Last number redial

Replacement of digital sets Regardless of the type of the initial digital set and that of the replacement, the function and resource keys are not preserved. The directory numbers are preserved in accordance with the size of the directories of the stations concerned (for example, when replacing a Advanced Reflexes set with a Premium Reflexes set, only the first 10 numbers are preserved). The add-on modules are always transferred provided the substitution set supports these modules. Note: It is possible to replace a Reflexes set with an Alcatel-Lucent 9 series set. It is not possible to replace an Alcatel-Lucent 9 series set with a Reflexes set.

4.13.1.1.2 IP Touch set replacement You can replace your IP Touch terminal by connecting a terminal of the same family only, into your phone socket. This substitution can be temporary or permanent.

Temporary substitution The default configuration is not preserved when replacing temporarily an IP Touch set by another type of IP Touch set. The activation code and the replacement functions will be refused. The data downloading process is automatically activated and the correct files are selected.

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Permanent replacement The default configuration is not preserved when replacing permanently an IP Touch set by another type of IP Touch set. The activation code and the replacement functions will be refused. The data downloading process is automatically activated and the correct files are selected.

4.13.1.1.3 Moving a handset If you move office, you can move your set from one socket to another and still preserve all or part of its settings. Before relocating the set: -

You need to change the personal code, which must be different from the default code.

It is advisable to lock the set.

Relocating a set to an unused socket

4.13.1.1.4 Adding sets When adding sets, attention must be paid to the limits on the number of sets and the features offered by the system software key.

The set is recognized as soon as it has been plugged into the socket.

4.13.1.1.5 Using a Multi Reflexes 4099 hub Multi Reflexes 4099 option (also called Multiple UA hub) connects up to 3 Alcatel-Lucent 9 series or Alcatel Reflexes terminals to an Alcatel-Lucent OmniPCX Office Communication Server using just one UA link. It simplifies the installation of additional Alcatel-Lucent 9 series or Alcatel Reflexes terminals.

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This option does not allow the connection of DECT base stations, 4070 IO/EO, Alcatel-Lucent 9 series sets or Alcatel Reflexes sets with V24/CTI Interface Module, S0 Interface Module or AP Interface Module. Note: IP Touch sets cannot be connected to a hub.

Interface classification -

UA link: TBTS

Hub/Alcatel-Lucent 9 series or Alcatel Reflexes 1 to 3 : TBTS

Maximum distances between Alcatel-Lucent OmniPCX Office Communication Server and sets -

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0,4 mm cable: 325 m

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0,5 mm cable: 505 m

0.6 mm cable: 730 m

Cables of 3 m and 10 m are available for connecting the sets to the hub.

4.13.1.2

Adding/Replacing Boards Except for PowerCPU, any board can be plugged/unplugged when the system is powered up. To replace a PowerCPU board: -

Press the ON/OFF button, the RED led will flash.

Wait for the LED to go to steady red (about 30 seconds): the system is turned off.

With OMC you can save and subsequently restore the configuration after replacing the PowerCPU board.

4.13.1.3

Connecting a Hard Disk

Figure 4.85: SATA Hard Disk Connection During installation, always take anti-static precautions (wristband, heelpiece, etc.) before handling the hard disk. Any degradation caused by electrostatic discharges will reduce the life of the disk. Handle the hard disk by its sides and do not touch the connector. When going into stand-by mode, wait for the red Power LED to stop flashing before you remove the module's PowerCPU board. Extracting the disk before the switch to standby is completed can destroy part of the disk or damage its contents. Never handle the hard disk until the motor has stopped completely (about 4 seconds after the red Power LED stops flashing).

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Adding a Module Expansion It is possible to add one or two modules to the basic module.

4.13.1.4.1 Fitting a Module Expansion. -

The CPU slot of the module expansion must be fitted with a PowerMEX board with an HSL1 daughter board.

Fit the PowerCPU board of the main module with an HSL daughter board.

A module expansion may only include synchronous digital network interfaces (BRA, PRA) if this type of card is already incorporated into the main module (synchronization by the main module).

The same rules apply to the other boards as those which applied to the base module.

4.13.1.4.2 PowerMEX board.

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RJ45 pin

MAIN:

TX+

TX-

RX+

RX-

MAIN: HSL to basic module.

4.13.1.4.3 Role of the # key Name

Color

Feature

POWER

Red/Green

Mains operation: steady green led Battery operation: steady yellow led Standy: steady red LED

FAN

Red/Green

Both fans functioning: steady green led 1 or both fans down: steady red led

4.13.1.4.4 Adding a third module -

Replace the HSL1 board of the PowerCPU board with an HSL2 board.

Reuse this HSL1 board by placing it on the PowerMEX board of the third module. In an installation using two modules, the PowerCPU (base module) and PowerMEX

(module expansion) boards are fitted with an HSL1 board.

4.13.1.5

Installation Upgrade This section outlines the major considerations to be taken into account when migrating to R8.x from: -

R3.x

R4.x

R5.x

R6.x

R7.x

Because of the hardware changes in R8.x, all the R8.x upgrade must be considered as an on-site procedure. The following procedures are based on minimal hardware configurations. For other services, such as VoIP, enhanced VMU and ACD statistics, additional hardware is used and must be taken into consideration. Caution:

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If the hardware platform is downgraded, data can be lost. For example, the removal of a hard disk is not supported:

If ACD statistics are available

If more than 4 hours VMU support is available

Lola installation is required and all data can be lost.

4.13.1.5.1 Upgrading Phone sets All phone sets not supported in releases lower than R8.0 must be installed after the successful migration to R8.x. The phone sets not supported by earlier releases must not be plugged before migrating to a version that can support them.

4.13.1.5.2 Migration Prerequisites To carry out an upgrade to R8.x, you need: -

A migration kit for the PowerCPU

The correct version of R8.x with the R8.x software licenses

LOLA R4.x

Free disk space on the installer hard disk to contain all existing data

Migration to OmniPCX Office RCE Small, Medium, Large The following sequence is used to migrate from an R3.x/R4.x/R5.x/R6.x/R7.x Alcatel-Lucent OmniPCX Office Premium Edition CS or Alcatel-Lucent OmniPCX Office Advanced Edition CS to R8.x OmniPCX Office RCE Small, Medium, Large. 1. Use the OMC, Release 8 to save configuration data. 2. In OMC off-line, adapt the saved database to R8.x hardware level (change CPU type, remove CoCPUs). 3. Use LOLA to save customer data from the current main CPU (select option Migration mono CPU). 4. Unplug the CPU and the unsupported boards from the system. 5. Change the existing hardware for R8.x hardware 6. Plug the PowerCPU. 7. Use LOLA to install the R8.x. 8. Use LOLA to restore the previously saved customer data. 9. Use OMC to restore the previously saved and modified configuration data.

Migration to R8.x OmniPCX Office RCE Compact The following sequence is used to migrate to R8.x OmniPCX Office RCE Compact. 1. Use the OMC, Release 8 to save configuration data 2. In OMC off-line, adapt the saved database to R8.x hardware level (change CPU type,

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remove CoCPUs). 3. Use LOLA to save customer data from the current main CPU (select option Migration mono CPU) 4. Unplug the CPU and the unsupported boards from the system. 5. Change the existing hardware for R8.x hardware 6. If the PowerCPU board is equipped with a hard disk, check the presence of a power supply module PSXS-N (reference: 3EH73072ACxx). 7. Plug the PowerCPU. 8. Use LOLA to install the R8.x. 9. Use LOLA to restore the previously saved customer data. 10. Use OMC to restore the previously saved and modified configuration data.

Configuration After the hardware upgrade and migration, use the OMC configuration procedures to configure the Alcatel-Lucent OmniPCX Office Communication Server .

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5.1

Detailed description

5.1.1

DEFAULT CONFIGURATION

5.1.1.1

Alcatel-Lucent IP Touch 4038 Phone, Alcatel-Lucent IP Touch 4068 Phone and Alcatel-Lucent 4039 Digital Phone sets Each of these sets has 2 programmable keys (F1/F2) and 40 virtual add-on keys. Their default functions depend on: -

The configuration of the set (Operator, Manager, Assistant, Normal or Attendant)

The market in which the set is sold (US or non-US)

The operating mode of the set (KeySystem or PABX mode)

The default functions of the F1/F2 keys are summarized in the table below (they are the same for KeySystem and PABX modes). Market

table 5.1: F1/F2 Key Functions Set Configuration Key F1

Key F2

Non-US

Operator

Normal/Restricted Mode

Operator Diversion

Manager

Secretary

Screening

Secretary

Manager

Screening

Normal

Call

Operator

Manual Hold

Transfer

Manager

Manual Hold

Transfer

Secretary

Manual Hold

Transfer

Normal

Manual Hold

Transfer

The default functions of the virtual keys are summarized in the figures below (separate figures are provided for the US market). The virtual keys are selected using 8 physical buttons, 4 on each side of the set's display. There are 5 pages of virtual keys (the pages can be scrolled through using the up/down buttons of the set's 4-way navigator), with 8 virtual keys on each page. Each of the following figures shows the first page of virtual keys and then indicates the progression to the last (fifth) page of virtual keys.

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Figure 5.1: Virtual Key Functions for Operator Sets in KeySystem mode

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Figure 5.2: Virtual Key Functions for Manager/Assistant/Normal sets in KeySystem Mode

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Figure 5.3: Virtual Key Functions for Attendant sets in KeySystem Mode (with no Physical Add-on)

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Figure 5.4: Virtual and Physical Add-on Key Functions for Attendant Sets in KeySystem mode

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)" &" (

Figure 5.5: [US only] Virtual Key Functions for Operator Sets in KeySystem Mode

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Figure 5.6: [US only] Virtual Key Functions for Manager/Assistant Sets in KeySystem Mode

5-7

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)" &" (

Figure 5.7: [US only] Virtual Key Functions for Normal Sets in KeySystem Mode

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Figure 5.8: Virtual Key Functions for Operator/Manager/Assistant/Normal Sets in PABX Mode

5-9

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)" &" (

Figure 5.9: [US only] Virtual Key Functions for Operator Sets in PABX Mode

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Figure 5.10: [US only] Virtual Key Functions for Manager/Assistant Sets in PABX Mode

5-11

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)" &" (

Figure 5.11: [US only] Virtual Key Functions for Normal Sets in PABX Mode

5.1.1.2

Alcatel-Lucent IP Touch 4028 Phone and Alcatel-Lucent 4029 Digital Phone sets Each of these sets has 2 programmable keys (F1/F2) and 40 virtual add-on keys. Their default functions depend on: -

The configuration of the set (Operator, Manager, Assistant, Normal or Attendant)

The market in which the set is sold (US or non-US)

The operating mode of the set (KeySystem or PABX mode)

The default functions of these keys are the same as for the sets detailed in Alcatel-Lucent IP Touch 4038 Phone, Alcatel-Lucent IP Touch 4068 Phone and Alcatel-Lucent 4039 Digital Phone sets . However, in this case the virtual keys are selected using 4 physical buttons, 2 on each side of the set's display, as shown below.

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There are 10 pages of virtual keys (the pages can be scrolled through using the up/down buttons of the set's 4-way navigator), with 4 virtual keys on each page.

5.1.1.3

Alcatel-Lucent IP Touch 4018 Phone and Alcatel-Lucent 4019 Digital Phone sets Each of these sets has 6 programmable keys which have the default functions indicated below.

Figure 5.13: Key functions for Normal sets (in PABX mode)

5.1.1.4

Other predefined data -

Level 1 dynamic routing of stations: any unanswered call is routed to the voice mail unit after 12 seconds.

Level 2 dynamic routing of stations: only external call are routed to the operator group after 24 seconds.

OS calls overflow to general level (default operator group) after 24 seconds

The default operator group contains the first two integrated voice server ports, general ringer, remote XRA access and the first Alcatel Reflexes interface (Operator station)

All the stations (except analog stations) are given a voice mailbox.

The first analog interface is a Fax.

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6.1

System Startup from a Phone Set

6.1.1

Configuration procedure You can start-up the system using a phone set, provided this phone set is either an Alcatel-Lucent IP Touch 4038 Phone, Alcatel-Lucent 4039 Digital Phone, Alcatel-Lucent IP Touch 4068 Phone or an Advanced phone set. The phone set used needs to be defined as the operator phone set, that is the first phone set connected to the system. A start-up session is started automatically when the system is turned on for the first time. Follow this start-up session to enter the data required to operate the system. The procedures below show the Alcatel-Lucent IP Touch 4068 Phone interface, but the menus are the same using the Alcatel-Lucent IP Touch 4038 Phone or Alcatel-Lucent 4039 Digital Phone interface and are similar using the Advanced interface. In order to facilitate the first start-up, it is recommended that you have the following information available:

6.1.1.1

The number of your installation (international country prefix, national prefix, etc.).

Basic metering unit value

The ranges of numbers attributed by the network operator to the direct dial numbers (DDI) of the terminals in your installation.

GENERAL DYNAMIC KEYS Return to the previous menu

Go to the next menu

Delete the last character

Cancel

Move between the various options from those offered

Validate an entry

Scroll up, down, left or right on the display

6.1.1.1.1 First POWER-UP

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To restart the session from the beginning during programming.

To restart the session if you quit using the Exit function

6.1.1.2

SYSTEM TYPE

: Used to define the system type: Business or Hotel

6.1.1.3

INSTALLATION NUMBER

This number must be entered in its entirety. The number of your installation can include a maximum of three fields for a total of 18 digits. The fields must be separated by an asterisk. Possible fields include:

6.1.1.4

6-2

International country prefix (for example: 33 for France): obligatory field.

National prefix: optional field (has no meaning in France).

Public number of the installation: obligatory field.

NUMBERING PLAN

: Used to choose one of the pre-programmed numbering plans: (2 to 4 digits, national or with *). Any modification of the numbering plan causes the deletion of any existing DDI numbers.

6.1.1.5

TERMINAL DDI NUMBERS This function is used to define the DDI numbers (Direct Dialing Inwards) of all the terminals of a Business system and the Administrative terminals (dedicated terminals) of a Hotel system. Only one DDI number can be attributed to each internal directory number.

Access to the definition of terminal DDI numbers; displaying the first internal directory number/DDI number.

The direct number includes up to 8 digit and can be modified (the cursor is placed at the start of the field). The DDI numbers are generally the last 3 or 4 digits of your call numbers; the public operator will let you know the range of numbers that has been assigned to you.

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Look through the list of internal directory numbers and validate the entry displayed.

Delete the digits contained in the field "Direct no." (use the down arrow navigator key to display this option) Reject the complete list of DDI numbers as defined and return to the start of the function. Validate the complete list of DDI numbers. The following error messages can appear when entering the data: -

"Number already used" : the DDI number is already attributed to another internal number.

"The specified number is outside the assigned range" : invalid DDI number (it contains a * or # for example).

"Direct Dialing Table full" : the maximum size of the table of public numbers (99 entries) has been exceeded.

The following function is only available for Hotel installations.

Access the definition of a pool of DDI numbers for hotel rooms; display the first DDI number.

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10: Number of numbers still available in the DDI table after configuration of Direct Dial numbers. In a Hotel installation, all the Z terminals are used as hotel room terminals (except the first which is a fax and the second which is a public telephone). A pool of DDI numbers means that these terminals can be assigned with a dynamic DDI number when a customer checks in. The DDI numbers available depend on the number of numbers used by the administrative terminals (a total of 99 numbers (or ranges of numbers for direct numbers) are available in the table of public numbers for the system). The display shows the rank of the selected entry and the total number of entries available for the hotel rooms. or

Look through the pool of DDI numbers and validate the entry displayed.

Delete the digits contained in the field "Public no." (use the down arrow navigator key to display this option) Reject the complete list of DDI numbers as currently defined and return to the start of the function. Validate the complete list of DDI numbers.

6.1.1.6

NUMBER OF LINES CONNECTED TO THE PUBLIC NETWORK

This function is used to indicate the number of lines or B channels connected to the public network (120 lines or 120 B channels maximum). These lines are then introduced into the main bundle (depending on the order that the boards are taken into account) and made available using the resource keys. On the operator terminal, T2 access can include up to 30 B channels; T1 access up to 23 B channels; T0 access up to 2 B channels. The message "Value exceed number of lines connected" is displayed when the value entered is greater than the number of B channels connected.

6.1.1.7

OPERATION OF TERMINALS AND OPERATOR TERMINAL

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This function is only available for a business installation (in a Hotel only PCX mode is used). "PCX Mode" and "Intercom Mode" PCX Mode: all the lines are available using two RSB keys (= resource key specific to a bundle) . Intercom Mode: the terminal has as many RSP keys (= resource key specific to an external access) as there are lines on the system. Refer to the "Default Configuration" section in this manual for a presentation of the function of the different keys for each type of terminal depending on the operating mode selected.

6.1.1.8

ATTRIBUTING MAILBOXES

This function is used for assigning a voice mailbox to the installation terminals: : choice between UA terminals, All terminals, and No terminal.

6.1.1.9

6-6

ARI NUMBER

This function is only available if your installation is fitted with DECT functions The ARI (Access Right Identifier) number identifies the system uniquely to mobiles. It contains 11 octal digits (base 8). This number, assigned to an ETSI base by the installer, must be entered on installing the system. The first digit cannot be modified and is always set to 1. The cursor is automatically placed on the second. The last digit is always either 0 or 4.

6.1.1.10

AUTHENTICATION

This is used to make secure data transmission between the system and DECT mobiles by using an authentication code during registration : choice between "off" and "on". If the authentication mechanism is "on", the following screen is displayed.

Each access code can have a maximum of ten digits. This can be limited to the first four digits if there are DECT stations other than the 100/200 Mobiles.

6.1.1.11

USER INFORMATION LANGUAGE

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Choice of language used on all the stations in the installation (display and spoken help)

6.1.1.12

BASIC METERING UNIT COST

The value of the basic metering unit is introduced for calculating the cost of external calls. The cost (not the duration) and the changes in the charge meters during calls are displayed. The value entered can contain 5 figures (0-2 decimal places) in the chosen monetary unit. This service is dependent on the subscription made with the operator. Note: Changing by duration required an external application.

6.1.1.13

TIME & DATE The current date and time must be entered. Enter the date in the format DD/MM/YYYY.

Enter the time in the format HH:MM.

The message "Date and time must be programmed" is displayed when the "Date" and "Time" fields are empty or contain the default values.

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6.1.1.14

SYSTEM RESET This menu is used to confirm resetting the system.

System reset; the display shows "System reset in progress" After the reset, your system will operate with the new parameters entered.

6.2

System Startup from OMC

6.2.1

Overview OMC is the PC application used to program the Alcatel-Lucent OmniPCX Office Communication Server system via a local connection (V24 or LAN) or a remote connection (the PC modem is connected to the Alcatel-Lucent OmniPCX Office Communication Server integrated modem via the public network). Three levels of programming are available using OMC: -

Easy View is used for Wizard configurations, i.e. the essential parameters for starting the system.

EasyPlus View is used for wizard-type configurations with the extensions offered by the Advanced key. This key opens a window which is equivalent to Expert View.

Expert View gives you unrestricted access to all the configuration possibilities.

The Wizard provides easy-to-use system programming, guiding the user step-by-step.

6.2.2

Installation procedure

6.2.2.1

Minimal PC Configuration -

Pentium 4 processor (or higher for windows XP).

RAM: 512 Mb

Windows 2003 (32 bits with SP1 or SP2), Windows 2003 R2 (32 bits with SP2), Windows XP (32 bits with SP3 and framework.Net 2.0), Windows XP 64 bits or Windows Vista (32/64 bits with SP1), Window 7 (32/64 bits), Windows server 2008, Windows server 2008 R2.

Hard disk: 300 MB (recommended for installation and operation)

Screen: 800 x 600 pixels

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1 mouse

1 serial port (connection to Alcatel-Lucent OmniPCX Office Communication Server for data transfer)

1 Ethernet board (IP mode only; not required when there is a V24 serial port connection to Alcatel-Lucent OmniPCX Office Communication Server)

64K (1 B-channel), or 128K (2 B-channels) PPP-compatible ISDN modem, or V34 modem for remote access

Note: Before installing OMC, the framework .NET must be installed.

6.2.2.2

Installing the OMC Software The OMC software is installed from a CD-ROM. Install the application by choosing options in the various windows. When installation is finished, you access the application either: -

by double-clicking on the new icon created on the Windows desktop, or

by selecting Start -> Program -> Alcatel-Lucent OmniPCX Office Communication Server -> OMC XXX yy.z. The window Welcome to OMC appears.

6.2.3

Accessing the System

6.2.3.1

System Password Important: System Password management policy Basic rules have to be applied to the different passwords allowing an OMC connection to the system. It is recommended to change the default Installer password for OMC Expert, Administrator password for OMC EasyPlus and Operator password for OMC Easy. Remember these passwords can also be used from the MMC-Station. The following are the recommendations for good password management:

Implement company policy to regularly update all system passwords

Regularly change the passwords

Avoid the use of simple passwords such as 12345678, 11111111, 00000000 etc…

Never choose a word from everyday language. Attackers can use special dictionary cracking software to retrieve these

Never choose a word that is closely related to you:

• • • • • -

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your company name your name your wife’s maiden name the name of your children or your pet, your favourite hobby, etc…

Choose a different password for each connection level

6.2.3.2

Do not disclose passwords to other persons/colleagues

Never write down your password. The first thing an attacker will do is rummage through your personal belongings.

Local Access By LAN The default IP address for the main CPU board is 192.168.92.246 for: -

A connection to the LAN port on the main CPU board via a UTP Category 5 5-100 ohm crossover cable.

A connection to the switch to which the main CPU board is connected by a direct cable.

The PC IP address and network mask must be compatible with the address of Alcatel-Lucent OmniPCX Office Communication Server. For example 192.168.92.1 and 255.255.255.0. For security reasons, the OmniPCX Office can be configured with an additional IP address, which is used only for management. To configure a management IP address: 1. Navigate to OMC: Hardware and Limits > LAN/IP Configuration 2. Select the LAN Configuration tab 3. Validate the Use Management IP Address checkbox 4. Enter the Management IP Address 5. Validate 6. Perform a warm reset to take the new address into account

6.2.3.3

Local V24 Access For OMC It is possible to use OMC software to dialog with OmniPCX Office using a V24 connection. In this case the network connection is not necessary. A specific reinforced cable must link the "Config" RJ45 connector on the system CPU to the Com port of the PC using OMC. Wiring of the connection cable RJ45

SUB D 9-point (F)

1 2 3 4 5 6 7 8

7 4 3 NC 5 2 6 8

6.2.3.3.1 Installation Procedure 1. Open the OMC software on the PC. 2. Select the Expert mode. 3. Select Comm from the menu toolbar.

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4. Select Connect from the dropdown menu. The Communication Path window is displayed. 5. Select Local V24. 6. The system proposes installation of Alcatel-Lucent OmniPCX Direct V24. Click on Yes. The Modem options window is displayed. 7. Click Add. The Installation window is displayed. 8. In the Installation window, check Don't detect my modem. Propose the option in a list and click on Next. 9. Select the manufacturer. 10. Select Alcatel-Lucent OmniPCX Direct V24 (for Windows XP/2003/2000). 11. Select the Com port used. 12. Click Next. 13. Click Finish. 14. Click Close. 15. Back in OMC, click Comm. The Local V24 box is now enabled and the Com port is displayed. 16. Click Ok and enter the password. It will take a few seconds for the OMC to connect to the system.

6.2.3.4

OMC Remote Access By Modem With remote access, you can use OMC to configure or download an Alcatel-Lucent OmniPCX Office Communication Server system. This access can be managed using: -

an ISDN modem able to use ISDN PPP (point to point) protocol at 64K (1 B-channel) or 128K (2 B-channels)

a V34 analog modem in Hayes protocol at 33600 bds

The management of these two modems is integrated into Alcatel-Lucent OmniPCX Office Communication Server. Important: The OMC software must be installed on the remote maintenance PC, if Windows Terminal Server is not being used.

6.2.3.4.1 Remote Access By ISDN Modem ISDN Modem Recommended Alcatel-Lucent OmniPCX Office Communication Server is equipped with a 64K (1 B-channel)/128K (2 B-channels) ISDN modem using PPP protocol for remote access through the public network. It provides a point-to-point link accessible via standard LINUX procedures (PPP, etc.). For a 64K (1 B-channel) connection, the following modems are validated:

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KORTEX NOVAFAX ISDN 128000/33600 with PPP protocol

FRITZ ¡X CAPI 2.0 or any standard "FRITZ" modem

Multitech I Way Hopper MTA 128 ST 128 KBPS ISDN (see note below)

For a 128K (2 B-channels) connection, the following modems are validated: -

OLITEC USB ISDN 128K

Multitech MTA128ST-RC ML-PPP (see note below)

Eicon Diva 852 ISDN T/A USB - ISDN BRI ST - 128 Kbits/s

ISDN 64 to 128 KPBS modems handling the PPP protocol are generally compatible and support CHAP authentication. Note: When using the Multitech modem, the authentication method must be set to CHAP. This is the default method for current firmware versions. For modems with older firmware, you must either update the firmware or activate CHAP with the AT command AT S58=3.

RAS Installation Process In Windows 7/XP/Vista, you do not need to install new operating system components before configuring a new access method; the Remote Access Services (RAS) component is installed by default on these systems. The sub-sections below describe how to set up the following remote access methods: -

Direct V24 Connection (OmniPCX Office Direct V24)

Remote connection via ISDN modem (an example is provided for driver installation)

V24 Driver Installation Procedure 1. Open the Control panel. 2. Select Phone and Modem Options. 3. Select the Modems tab. 4. Click Add. 5. Check Don't detect my modem; I will select it from the list. 6. Follow the Wizard instructions to install the modem. You will need to choose the COM port that will be associated with the modem. 7. You may need to reboot the PC to complete the installation.

Installing the Driver for an ISDN Modem (example) The following procedure describes how to install a FRITZ modem. 1. Insert the modem installation CD-ROM. 2. Click the FRITZ ¡X PC Capi driver installer icon The wizard is displayed. a. Indicate the serial port where the modem will be connected. b. When the install process is complete, reboot the PC. 3. Insert the modem installation CD-ROM. The wizard is displayed a. Click the FRITZ ¡32 Communication Software installer icon. b. Select Install and configure. c. Use the default installation (click on Next in each Wizard screen).

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d. At the end of the Wizard mode, check the Install Capi-port driver box. 4. Select AVM ISDN1 Internet (PPP over ISDN). 5. Reboot the PC.

Using Remote Access With OMC 1. Launch OMC. The OMC Welcome page is displayed. 2. Select the appropriate menu, as follows: • the Expert menu, if you are logging in as "installer" • the EasyPlus menu, if you are logging in as "administrator" • the Easy menu, if you are logging in as "operator" or "attendant" 3. In the toolbar menu, click Comm. 4. Select Connect. The Communication Path window is displayed. 5. Click Modem direct, then OK. 6. Click Dialing and select AWM ISDN1 Internet (PPP over ISDN). 7. Dial the customer phone number and click OK. 8. Type in the appropriate password according to your user mode, as follows: • Expert: pbxk1064 • EasyPlus: kilo1987 • Easy: help1954 Note: The PC and B1 lights on the modem should light up when the connection is established. The configuration session is open.

Remote Access to the ISDN Modem When an ISDN modem is used, it is necessary to reserve a DDI number in the public numbering plan to be able to establish remote access. If no DDI number is available, check whether the system's ISDN modem access is in the default attendant group (default group). In this case it is not necessary to keep a DDI number. Remark: If the modem is not currently in the attendant group, it is useful to set the Reroutdata flag to the value 01H. The system then automatically recognizes the ISDN service corresponding to the incoming call and looks in the default attendant group for a data terminal.

6.2.3.4.2 Remote Access By The Analog Modem Analog Modem (recommended) Alcatel-Lucent OmniPCX Office Communication Server is equipped with an analog modem V34 for remote access through the public network. This modem provides a point-to-point communication link accessible via standard LINUX protocols (PPP, etc.). Its main characteristics are: -

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V34 Modem

Maximum transmission speed: 33600 bds

Hayes protocol

In the current version of the system, the V34 "US Robotic" modem has been validated. The other types of modems were not validated.

Installation Process of the Remote Access by Analog Modem Follow the procedures described in the previous paragraphs, but replace the FRITZ modem with the US Robotics analog modem.

Remote Access to the Analog Modem When the analog modem is used, it is necessary to hold a DDI number in the public numbering plan in order to be able to carry out remote maintenance. In the case of no DDI number is available, the access to the modem will be possible only via the operator transfer.

6.2.3.4.3 Operating Mode 1. Open OMC on the remote access PC. 2. Select the Expert menu. 3. Click Comm. 4. Select Connect. The Communication Path window is displayed. 5. Click Modem direct, then OK. 6. There are two ways of establishing a remote connection: • Select a modem phone book entry in the Used Entry field of the Modem Connection window. • Click Dialing, select the modem to use ("used modem"), then dial the customer remote access number in the Number field. 7. Enter the system's default password pbxk1064. It will take a few seconds for the connection to be established.

6.2.3.4.4 Security In the remote access, the protocol used in the "data link" OSI layer is PPP (Point-to-Point Protocol). The TCP/IP protocols are used respectively in the "transport" and "network" layers. For each layer, Alcatel-Lucent OmniPCX Office Communication Server carries out an access control.

Authentication At the start of the connection (PPP), an account name (system masked) and password (pbxk1064) are required. This account name is automatically generated by OMC. The password is required by OMC to establish a direct connection (LAN) with Alcatel-Lucent OmniPCX Office Communication Server. Any other authentication will be rejected.

Firewall If the system accepts the authentication, the PPP connection will be established, and all the data packets received on this interface will be filtered according to the following rules:

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All the packets are refused except:

6.2.3.5

packets bound for Alcatel-Lucent OmniPCX Office Communication Server FTP server via two TCP ports preset for the PBX configuration by OMC.

control packets using the ICMP protocol (Internet Control Message Protocol).

Access With Proxy A proxy server can be added to improve security. To connect a remote OmniPCX Office via a proxy server, the login dialog box can request a user account and password to connect to the proxy server.

Figure 6.21: Configuration Example with a Proxy Server To configure a proxy server: 1. In OMC, select Options > Proxy Parameters from the menu toolbar The Privileged User Login window opens 2. Enter the Privileged User Password and validate The Proxy Parameters window opens 3. Enter Proxy parameters: • No Proxy Used: when this radio button is selected, the proxy server is not used. In this case, all other fields are disabled • Use Proxy Server: when this radio button is selected, requests from and to OMC are sent via a proxy server • Name/IP Address: enter the name or IP address of the proxy server • Port: enter the port number used by the proxy server • Do not use proxy for local address: when this checkbox is validated, requests are not sent via the proxy server when destination addresses are in the same subnetwork • User account in Proxy server: enter the user account for the proxy server • Password: enter the associated password If the proxy account and password are incorrect in the above parameters, each login dialog

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box, to connect a remote OmniPCX Office, requests the proxy account and the associated password, To modify the privileged user password: -

In OMC, select Options > Change Privileged User Password from the menu toolbar The Change Privileged User Password window opens.

Enter the Old Password (after installation, the initial password is OMCAdmin)

Enter the New Password

Confirm the New Password

Note 1: If you forget the privileged user password, the only solution is to uninstall and reinstall the OMC. Note 2: When OMC is launched from 4760 in online mode, the above mentioned configuration is not applicable.

6.2.4

Downloading the Software Alcatel-Lucent OmniPCX Office Communication Server is delivered either with: -

A final software including all the countries parameters (OmniPCX Office RCE Small, Medium, Large platforms delivered in BTCO mode) or

A software tool (OmniPCX Office RCE Compact platform and OmniPCX Office RCE Small, Medium, Large platforms delivered in stock mode). This software tool is installed on the PowerCPU and must be updated with a further system software package (including the specific country parameters) also called country software, so that the installation is complete. The country software needs to be downloaded using OMC.

Important: System Password management policy Basic rules have to be applied to the different passwords allowing an OMC connection to the system. It is recommended to change the default Installer password for OMC Expert, Administrator password for OMC EasyPlus and Operator password for OMC Easy. Remember these passwords can also be used from the MMC-Station. The following are the recommendations for good password management:

Implement company policy to regularly update all system passwords

Regularly change the passwords

Avoid the use of simple passwords such as 12345678, 11111111, 00000000 etc…

Never choose a word from everyday language. Attackers can use special dictionary cracking software to retrieve these

Never choose a word that is closely related to you:

• • • • •

your company name your name your wife’s maiden name the name of your children or your pet, your favourite hobby, etc…

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6.2.4.1

Choose a different password for each connection level

Do not disclose passwords to other persons/colleagues

Never write down your password. The first thing an attacker will do is rummage through your personal belongings.

Downloading software for Alcatel-Lucent OmniPCX Office Communication Server (OmniPCX Office RCE Small, Medium, Large platforms delivered in BTCO mode) To download the software, proceed as follows: 1. Open OMC. 2. Open the Tools folder. 3. Open the OMC-Software Download application. 4. In the Communication Mode window, select the type of download: • Local • Modem Direct • Modem Call Back • LAN 5. Enter the password pbxk1064. 6. The OMC-Software Download window opens. This window has several areas: • A parameter setting area: • Select the directory containing the descriptor file for the new software release. By default this file is in the BOOT directory. Use the Delivery file browse button. • Select the country for the new software release. Use the ...Delivery drop down menu in the Country & Supplier... area. As an indication, the PBX field gives the country of the currently used software release. • Download all the files (by checking the Download all files box) or just those whose Action field contains the value Install. • Save the data. If the Data saving box is checked, the system automatically saves and restores the data after having swapped over to the new software release. If the Data saving box is not checked, you must use OMC to save the data before starting the download. Restore this data after the download/swap is complete. • Download the files needed for the Voice over IP features. Depending on customer needs, check the 8082 My IC Phone box and/or 4135 IP Conference Phone box (the Voice over IP services box is automatically checked). • Select the language of the voice guides to download. Click on the Languages button to access the Languages Download window. • Define a time zone by selecting a city and country. Click on the Time Zone button to access the Time Zones Download window. • Define the software swap mode. In the Software Exchange area, there are two possible choices: Click on the After OMC disconnect button to swap immediately. The swap starts when you quit the downloading application.

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Click on the Date button and indicate the required date and time for a delayed swap. Remark: If you select immediate switching, it will take effect as soon as you quit the download application.

•

A read only zone • The Downloadable Item area allows you to see the different versions of the applications. • The Action column lists the files to download. • The bottom part of the window shows download progress. Each downloading and acknowledgement action produces a message.

7. Click Start to start downloading.

6.2.4.2

Downloading software for OmniPCX Office RCE Compact platform (and OmniPCX Office RCE Small, Medium, Large platforms delivered in stock mode) Remark: Because the OmniPCX Office RCE Compact platform does not use internal backup batteries like the other OmniPCX Office RCE Small, Medium, Large platforms, it is important not to cut off the cabinet's main power supply during software download. Any power shut down during the BIOS downloading will damage the PowerCPU.

To download the software, proceed as follows: 1. From OMC, connect to the system. If it is the first connection to the system, a Warning window is automatically displayed. 2. Click on the Download button. 3. Enter the IP address and the password of the PC. The OMC - Software download window is displayed. 4. In the Delivery file field, select the path to access the system software installed on your PC. 5. Using the ...Delivery drop-down menu in the Country & Supplier... area, select the country where the system will be installed. 6. Click Start. When download is complete, the message Session successfully finished is displayed. 7. Click Exit to quit the downloading tool. The system will swap on the new software version and will be available within a few minutes. Note: When available, a new Uboot-loader (similar to the BIOS in previous releases) version in the OmniPCX Office RCE Compact software will not be automatically included in the list of items to be downloaded from the system. You must select and include the new Uboot-loader version manually.

6.2.5

Services provided OMC offers five operating modes:

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1. Mode 1: Data and tool repository 2. Mode 2: Typical installation 3. Mode 3: Typical modification 4. Mode 4: Expert 5. Mode 5: Multisite Important: Access to modes 2, 3, 4 and 5 is password protected: pbxk1064 (using the OMC tool) Access to modes 2 and 3 is password protected: help1954 (using the OMC Easy tool)

6.2.5.1

Mode 1: Data and tool repository This mode is used to create .crp files offline (collective customer directories) which are used in the Typical Installation menu.

6.2.5.2

Mode 2: Typical installation This mode is used for online manual programming by choosing between Company and Hotel and automatically on-line using .crp files. Remark: The choice Company/Hotel is only offered once. It is necessary to perform a cold reset to see it again.

6.2.5.2.1 Initial Business Installation Wizard -

IP configuration

Default Numbering Plan

Installation number

Operating mode

Channels and Bundles

DECT ARI

Creation of DECT handsets

Metering

Date and time

Terminal List

Various Subscribers

Collective speed dial

OS groups

Call groups

Broadcast groups

Intercept groups

Screening

6.2.5.2.2 Initial Hotel Installation Wizard

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As well as the Business configuration, this wizard can be used to configure terminal numbers in the hotel rooms.

6.2.5.2.3 Installation Wizard This wizard enables you to use a .crp type file created under Data and tool repository -> Information Repository Wizard. Follow the instructions; if the data is accepted it is transmitted to the system which is then reset.

6.2.5.3

Mode 3: Typical modification The 5 icons available in this mode (Terminals, Groups, System, Collective Directory and External Lines) are used to gain access to the wizards used to modify or configure simply various parameters as detailed below. The data will be taken into account by the system after clicking OK.

6.2.5.3.1 Subscribers -

List of subscribers: public number, name, discrimination level, accessible network line groups.

Dividing calls between normal mode and restricted mode.

EasyPlus View: detailed parameters for each subscriber: keys, languages, authorized usage, personal code, callbacks, dynamic forwarding, personal directory, etc.

6.2.5.3.2 Groups -

OS Groups • Making groups: introducing members into each group • Assigning a welcome message to each group

Call Groups • Name and type (parallel, cyclical or sequential) • Making groups: introducing members into each group • Assigning a welcome message to each group

BTS Clusters • Name of each group • Making groups: introducing members into each group

Call pick-up groups Making groups: introducing members into each group

6.2.5.3.3 Collective Speed Dial The name and destination number of the call for each entry.

6.2.5.3.4 System -

Default numbering plans • Choose between national numbering plans or a 2, 3 or 4-digit star plan. • EasyPlus View: Normal service public numbering plan • EasyPlus View: Restricted service public numbering plan

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• •

EasyPlus View: Order codes EasyPlus View: Internal numbering plan

Installation numbers • International code • National code • Installation number • EasyPlus View: Call back prefix • EasyPlus View: Customized caller number • EasyPlus View: Private installation number

Metering • Cost of telephone metering • EasyPlus View: Hotel metering cost for current currency unit (VAT, prepayment amount, etc.) • EasyPlus View: Metering options for current monetary unit • EasyPlus View: Print parameters • EasyPlus View: Metering options for replacement currency (Euro)

Date and time

Software keys • System Key • CTI Key

6.2.5.3.5 External Lines

6.2.5.4

B-Channel number

External number for incoming calls (DISA)

Type of dialling

Mode 4: Expert This mode cannot be accessed from OMCEasy. This mode allows all modification and system maintenance. The wizards available in modes 2 and 3 are also accessible.

6.2.5.5

Mode 5: Multisite This new mode is available with Easy, EasyPlus and Expert Views. It allows you to manage several Alcatel-Lucent OmniPCX Office Communication Server systems. The Multisite feature includes the following basic services: -

An Installation Wizard to help installers and administrators to set up appropriate configurations when adding PBXs to a network.

The automatic replication of data common to all networked PBXs. Common data is pushed from a reference PBX to all other secondary PBXs in the network.

The automatic synchronization of Phonebook names and phone numbers.

Note: The OMC Multisite feature is designed for setting up PBX networks from scratch. Large parts of the PBX

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settings are overwritten when configured PBXs are added to a network.

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6-24

7.1

Maintenance Level 1

7.1.1

Maintenance This module provides maintenance advice on different hardware components of the Alcatel-Lucent OmniPCX Office Communication Server system.

7.1.1.1

Battery Maintenance Alcatel-Lucent OmniPCX Office Communication Server systems (except the OmniPCX Office RCE Compact) are supplied with internal batteries that provide back-up power in the event of a mains power failure. Alternatively, all systems may be optionally equipped with an external battery pack to provide back-up power. To guarantee system shutdown without data loss in the event of a mains power failure or if the mains plug is unplugged from the wall socket, replace the batteries every two years. This maintenance operation is vital to guarantee sufficient power autonomy to allow the files to be saved before the system shuts down. Before replacing batteries, the system must be powered down and the power cable removed from the mains supply. -

To replace internal batteries, the rear panel of the system cabinet must be removed and the battery drawer pulled out.

To replace external batteries, the external battery box must be opened. To maintain a good balance, replace all the batteries at the same time with

batteries of the same type, from the same manufacturer and from the same batch. Make sure you respect the correct polarities when replacing batteries. There is a risk of explosion if the batteries are incorrectly replaced. Used batteries must be disposed of according to the battery manufacturer's instructions. The batteries are supplied uncharged. File saving in the event of a power failure can only be guaranteed once the batteries have been charged; that is, about 12 hours after turning on the system (PowerCPU switch in ON position).

7.1.1.1.1 Internal Battery Characteristics -

number: 1 (OmniPCX Office RCE Small), 2 in parallel (OmniPCX Office RCE Medium) or 3 in series (OmniPCX Office RCE Large)

sealed lead battery

1,2 Ah / 12 V

fire resistance better than or equal to UL94-V2

7.1.1.1.2 External Battery Characteristics -

number: up to 2 for OmniPCX Office RCE Compact, up to 3 for OmniPCX Office RCE Small and OmniPCX Office RCE Medium platforms, up to 6 for OmniPCX Office RCE

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$ % $

Large platforms

7.1.1.2

sealed lead battery

7 Ah / 12 V

fire resistance better than or equal to UL94-V2

Board Battery Maintenance It is recommended that the batteries in the PowerCPU boards should be replaced by batteries of the same type every two years. Dead batteries must be disposed of according to the battery manufacturer's instructions.

7.1.1.3

Maintenance of Ventilation System At the same time as replacing the batteries, clean the system ventilation holes using a brush or a lint-free cloth. When a fan fails, only the T0/T2 external digital accesses and the first two interfaces of the digital stations remain operational.

7.1.1.4

Replacing the PowerCPU Board It is necessary to adapt the software key after replacing the PowerCPU board. 1. The new PowerCPU board has no software key: • You know the new software key corresponding to the new PowerCPU: • Reboot the system with the new PowerCPU: the system operates with default functionality • Load the new key using OMC; Procedure with MMC Station • Do a cold reset: the system operates with the possibilities offered by the new key • Restore the configuration (not the old key) • You do not know the new key corresponding to the new PowerCPU: use the old key until you can enter the new one (you have 30 days). The remaining actions are identical to those shown in the previous section 2. The new PowerCPU software key corresponds to the serial number: • The new key offers the desired level of service: • Reboot the system with the new PowerCPU: the system operates with the desired level of service • Restore the configuration (not the old key) • The new key does not offer the desired level of service: change the key 3. The new PowerCPU board software key does not match the serial number: One is in the same situation as case 1, except that the system boots with the level of service offered by the key on the PowerCPU, with temporary validity.

7.1.1.5

Adding and Replacing Interface Boards This section describes how to add an interface board into a vacant slot in the system and how to replace an existing board with a new one. Note: Always take anti-static precautions when handling boards. Before coming into direct physical contact with a board, make sure you touch a grounded metal surface to remove static charge

7-2

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from your body. When holding a board, always wear a grounding device such as a grounded wrist strap, and do not touch board components that are sensitive to static charge.

Before attempting board installation/exchange, note the following system rules concerning the detection of boards: -

A detected board is considered to be PRESENT

A PRESENT board can be ACCEPTED or REFUSED, depending on the system dimensioning criteria

On a cold reset, all PRESENT boards are taken into account (irrespective of whether they are ACCEPTED or REFUSED)

A board which is PRESENT on a cold reset can later be determined as ABSENT on a warm reset if in the meantime the board has been unplugged or there has been a board detection failure

After a cold or warm reset, new boards are always taken into account and declared as PRESENT (and then ACCEPTED or REFUSED)

The following table describes situations more specifically relevant to plugging/unplugging boards. Situation

Description

A board is plugged into a slot never before The board is detected as PRESENT and then occupied determined to be ACCEPTED or REFUSED A board is replaced with another board of (according to configuration criteria, such as authorized positions and maximum hardware the same type capacity). If the board is accepted, its accesses are taken into account depending on the system dimensioning criteria. A board is replaced with another board of a As above, except when the replacement board is different type plugged in, configuration data for the previous board is cleared. A PRESENT and ACCEPTED board is unplugged

The board's disappearance is detected and the board is considered as out of order and then ABSENT. However, configuration data associated with the unplugged board remains available.

A PRESENT and REFUSED board is unplugged

The board's disappearance is detected and the board is considered as ABSENT. However, configuration data associated with the unplugged board remains available.

7.1.1.5.1 Adding a board into a vacant slot The procedure presented below assumes that a board is to be installed in a vacant slot in the system cabinet. Note 1: Hot installation is forbidden in OmniPCX Office RCE Compact platforms. It is also forbidden for PowerCPU boards in all platforms.

1. If a hot installation is not possible, stop the system and disconnect it from the mains power supply.

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2. Locate the required vacant slot in the cabinet and remove the metal plate for this slot. 3. Taking anti-static precautions (for example, by wearing a grounded wrist strap), pick up the new board and plug it into the vacant slot. 4. Secure the end-plate of the board to the cabinet with the screw provided. 5. If you have stopped and powered down the system, reconnect it to the mains power supply and restart it. 6. Perform any configuration and/or tests required for the new board. Note 2: Following configuration in the OMC tool, you may be required to perform a warm reset of the system for the configuration changes to take effect. In this case, the software will prompt you to perform the warm reset.

7.1.1.5.2 Replacing an existing board The procedure presented below assumes that an existing board is to be removed from the system and a replacement board (of the same or different type) is to be installed in the same slot in the system cabinet. Note 1: Hot swap is forbidden in OmniPCX Office RCE Compact. It is also forbidden for PowerCPU boards in all systems.

1. If a hot swap is not possible, stop the system and disconnect it from the mains power supply. 2. Locate the existing board to be removed in the cabinet and unscrew the securing screw from its end-plate. 3. Taking anti-static precautions (for example, by wearing a grounded wrist strap), pull the board out of its slot. 4. Taking anti-static precautions, pick up the replacement board and plug it into the now vacant slot. 5. Secure the end-plate of the board to the cabinet with the screw provided. 6. If you have stopped and powered down the system, reconnect it to the mains power supply and restart it. 7. Perform any configuration and/or tests required for the replacement board. Note 2: Following configuration in the OMC tool, you may be required to perform a warm reset of the system for the configuration changes to take effect. In this case, the software will prompt you to perform the warm reset.

7.1.1.6

Hard Disk Maintenance Please comply with the recommendations given below; any mistreatment of the hard disk (handling, transport, storage) can result in a shortened life and possible malfunctioning of your installation.

7.1.1.6.1 Handling

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Always wear a discharge device (bracelet, heel clip, etc.) to protect against electrostatic discharges.

Avoid any knocks to the hard disk

Do not touch the connector

Handle the disk by holding it by the sides

7.1.1.6.2 Storage -

All hard disks must be stored in an electrostatic protective bag

Avoid contact between hard disks

Do not pile them up (even when packed)

7.1.1.6.3 Transport. -

A hard disk can only be transported when packed in an electrostatic protective bag

Avoid contact between hard disks

Use standard packaging suited to transporting hard disks

7-5

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8.1

Glossary

8.1.1

ACD Automatic Call Distribution. A computerized phone system that responds to the caller with a voice menu, and connects the call to the required agent. It can also control call flows by automatically routing calls in the order of arrival.

ACSE Association Control Service Element. OSI convention used for establishing, maintaining and releasing connections between two applications.

ADN Additional Designation Number.

AFU-1 Auxiliary Function Unit. Daughter board of the PowerCPU board supporting ancillary functions such as general bell, doorphone, audio in, audio out, etc.

AMIX-1 Mixed analog equipment board: analog accesses with CLIP functionalities, analog and digital terminal connection interfaces.

AP Access Point. A device that acts as a switch between the wireless LAN (802.11a, b, or g) and the wired LAN (802.3). There are two types of APs: Thin and Fat. The newer Thin technology AP consists of a thin AP and an access controller (also known as a wireless controller). Only the time-critical functions are managed by the thin AP. The other features are managed by the access controller.

APA Analog Public Access. Board allowing the connection of analog network lines (switched network) with CLIP functionality. That board, equipped with GSCLI boards (Ground Start), is compatible with the American public network.

API Application Programming Interface

ARI Access Right Identifier. System identification number (DECT feature).

ARS Automatic Route Selection. A logic direction is a set of trunks used for a call with the following facilities: seeking out the optimal path for a call, using the least-cost operator or network; overflow management: enables a PCX to find a new route to make an outgoing call when there are no resources available in the initial trunk.

ASN-1 Abstract Syntax Notation 1. OSI language for describing data types independently of processor structures and technical representations.

ATA Analog Trunk Access. Board for connecting analog network lines (switched network).

8.1.2

BACKGROUND MUSIC External device (e.g. radio tuner) that can broadcast music over the loudspeakers of idle terminals; broadcasting is stopped automatically if there is an incoming call to the terminal or if the user makes a call.

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Chapter

BACP Bandwidth Allocation Control Protocol. Control protocol associated with BAP.

BAP Bandwidth Allocation Protocol. PPP protocol that manages bandwidth by allocating it dynamically between two ports, i.e. between the two extremities of a point-to-point link.

BOD Bandwidth On Demand. Service that allocates bandwidth automatically in response to traffic volume.

BRA Basic Rate Access. Board for connecting T0 or DLT0 digital basic accesses; each access supports a data rate of 144 kbps, structured as 2 B-channels at 64 kbps for voice and data transmission, and 1 D-channel at 16 kbps for signaling.

BTCO Build To Customer Order.

8.1.3

CA Certificate Authority.

CCP Compression Control Protocol.

CHAP Challenge-Handshake Authentication Protocol. Security function supported on connections that use PPP encapsulation: prevents unauthorized access.

CIFS Common Internet File System. This protocol is an extension to the SMB file sharing system. Its main benefit is to provide compatibility with locking operations and multiple SMB read/write operations.

CLIP Calling Line Identification Presentation. Complementary service for digital protocols that allows the caller number to be presented to the called party.

CLIR/COLR Calling/COnnected Line Identification Restriction. Service that inhibits CLIP or COLP.

CNIP Calling Name Identification Presentation. Complementary service for private digital protocols (ISVPN or ABC-F) that allows the caller's name to be presented to the called party.

COLP COnnected Line identification Presentation. Complementary service for digital protocols that allows the number of the connected user (the one who answers the call) to be presented to the caller.

CONP COnnected Name identification Presentation. Complementary service for private digital protocols (ISVPN or ABC-F) that allows the name of the connected user (the one who answers the call) to be presented to the caller.

CPU Central Processing Unit. Term designating the processor or microprocessor. The central processing unit executes computer program instructions.

CSTA Computer Supported Telephony Application. ECMA standard that defines command exchanges between a PCX and a server.

CTI Computer-Telephone Integration. Interaction mechanism between 2 sections, namely a data processing section (computer) and a telecommunications section (PCX), independently of the physical layout of the 2 sections.

CTL

8-2

Certificates Trust List.

8.1.4

DASS2 Digital Access Signaling Specification number 2

DDI Direct Dialing In. Direct external call number for the system terminals (depending on the configuration with the public network operator).

DECT Digital Enhanced Cordless Telecommunication. European cordless telephony standard. DECT terminal: cordless terminal that complies with this standard.

DHCP Dynamic Host Configuration Protocol. Protocol that manages IP address allocation dynamically so that addresses can be reassigned when no longer being used by LAN hosts.

Direct RTP A feature which optimizes the RTP flow of VoIP in SIP, thus optimizing the number of VoIP CODEC resources.

DISA Direct Inward Station Access. Services (Analog DISA and Transit DISA) enabling outside callers to dial a specific number giving direct access to the system.

DLL Dynamic Link Library. Windows library linked dynamically to an application.

DLT0 Digital Line T0. Basic access configured with the QSIG protocol (= digital LIA).

DLT2 Digital Line T2. Private 2 MHz link in PRA mode (= digital ATL).

DNS Domain Name Server. System used on the Internet for converting domain names or machine names into IP addresses. A domain name, unlike an IP address, is an easily memorized Internet address.

8.1.5

ECMA European Computer Manufacturers Association

Entity In this PBX context, an Entity refers to a group of users.

ETHERNET Local network (LAN) operating at 10 or 100 Mbps (10 base T or 100 base T) over a coaxial cable. Ethernet is similar to the IEEE 802.3-series standards.

8.1.6

FoIP Fax over IP. Refers to the message and data transmission from a G3 Fax using the Internet protocol (T38 or Fax over G711 with SIP).

FTP File Transfer Protocol. Standard protocol for exchanging files between remote computers over the Internet.

FTP/STP/UTP Foiled Twisted Pairs/Shielded Twisted Pairs/Unshielded Twisted Pairs. Types of connection cables to be used between an Alcatel-Lucent OmniPCX Office Communication Server and an external distribution panel.

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Chapter

8.1.7

G.722 ITU–T 7 kHz wideband speech codec based on sub-band adaptive differential pulse code modulation (SB-ADPCM) within a bit rate of 48, 56 or 64 kbit/s.

GATEKEEPER Secure directory server

GATEWAY Device connecting different networks

GENERAL BELL If the operator is absent, internal and external calls to the operator are directed to an external signaling device that lets any authorized terminal take these calls.

8.1.8

H.323 ITU standard for multimedia communication (voice, video, data).

H.450 Additional services associated with H.323 version 2.

HSL High Speed Link. Link between the basic module and a module expansion; requires an HSL daughter board to be fitted on the PowerCPU and PowerMEX boards.

HTTP HyperText Transfer Protocol. Standard application protocol for exchanging files (text, images, audio, video, etc.) over the Internet.

HTTPS Secure HyperText Transfer Protocol. Secure version of HTTP: encrypts and decrypts pages containing user requests as well as pages retrieved from a web server.

8.1.9

IAP Internet Access Provider. See ISP.

IBS Intelligent Base Station. There are 2 kinds of IBSs: one that can be installed indoors, one outdoors.

ICMP Internet Control Message Protocol. Network protocol that provides error reports and information on the processing of IP packets.

IMAP4 Internet Message Access Protocol. A protocol of the same type as POP3, the difference being that the messages always stay on the ISP server, even after consultation. IMAP requires continuous access to the server while the messaging service is in use.

IN Installation Number

IP Internet Protocol. The main protocol supporting the Internet. IP governs the forwarding and transmission of data packets over supporting multivendor packet-switched networks.

IPSec Internet Protocol Security. Standard taking network security into account. Protocol used in the implementation of VPNs, and for remote access by connection to a VPN.

ISDN

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Integrated Services Digital Network. Standard for the transmission of digital data over telephone cables or other communication vectors.

ISDN-EFM Integrated Services Digital Network- Emergency Forwarding Module. T0/S0 Forwarding Module.

ISP Internet Service Provider. Internet Access Provider. A company that provides Internet access for individuals and companies, along with other services, such as web site construction and hosting.

ISVPN Integrated Services Virtual Private Network. Protocol used in a private virtual digital network; it offers functions such as transfer optimization and the transmission of information such as the name, busy status or diversions.

ISVPN+ Includes metering information in addition to the usual ISVPN services.

ITU International Telecommunications Union : global coordination body.

IVPS Virtual card, embedded on the CPU board, supporting a voice mail application.

8.1.10

KEY SYSTEM (mode) Dedicated terminal operating mode in which the terminal features as many resource keys (RSP) as there are network lines in the system.

8.1.11

LAN Local Area Network. Network of interconnected switches, routers, and servers that share the resources of a processor or server in a relatively restricted geographical area, usually the premises of a company. In the context of the OmniPCX Office, the LAN includes an IP network and provides services to the wired client and to the WLAN client: file server, proxy, main server.

LDAP Lightweight Directory Access Protocol for access to directory services managed by a directory server.

LOUDSPEAKER External loudspeaker used for broadcasting messages.

8.1.12

MANAGER/SECRETARY Set of specific services (profile, filtering, diversion) between a manager terminal and a secretary terminal.

MIX Mixed equipment board: T0 accesses, analog and digital terminal connection interfaces.

MLAA Multiple Automated Attendant: Software component used for automatic incoming calls routing via voice guides.

MMC Man Machine Configuration. Command lines that a user types to the interface of an application to change the parameters of system elements. It can also be in the form of graphic images that the user can select to make changes.

MPPP Multi-link PPP. A protocol that aggregates bandwidth from a number of links to obtain faster communication speeds.

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MULTILINE TERMINAL Terminal that has several lines for managing several calls at the same time.

8.1.13

NAT Network Address Translation. A service that converts the IP address used on one network into another IP address recognizable by another network. Address translation allows companies to keep their own private IP addresses for internal purposes, while using just one IP address for external communication.

NMC Network Management Center. Workstation allowing a communication server administrator to remotely manage, administer (storage of call metering tickets for example) and optimize one or more Alcatel-Lucent OmniPCX Office Communication Server systems.

NMT Numbering Modification Table

NNTP Network News Transfer Protocol. Protocol used by computers to handle messages created in Usenet forums.

8.1.14

ODC On Demand Communication - Commercial name of On Demand mode.

On Demand mode This licence mode introduces a “user” definition and the validity of the license in OPEN state is limited and daily checked by the system.

OS Operator Station. Dedicated terminal for answering incoming calls from the public network.

OMC OmniPCX Office Management Console (formerly PM5). A PC-based management and configuration tool.

8.1.15

PAP Password Authentication Procedure. Procedure used by PPP servers to validate connection requests.

PASSWORD Code acting as a password, controlling access to the voice mail unit and the terminal locking function.

PAT Port Address Translation

PCBT PC Based Telephony

PCX (mode) Mode of operation of dedicated terminals; in this mode, all the network lines are materialized by general-purpose resource keys (RSB).

PE Public Exchange. Public central terminal (switch).

PLEASE WAIT MESSAGE An audio component of the system (or an external device, such as a cassette player) which plays a message or piece of music while keeping an external correspondent on hold.

POP3 Post Office Protocol. Standard Internet protocol for receiving electronic messages. POP3 is a client/server protocol in which the messages are received and hosted by the ISP. When a message is read, it is

8-6

transferred to the client terminal and is no longer hosted by the ISP.

PowerMEX Module expansion. Controller board for extension or module expansion.

PPP Point-to-Point Protocol. Protocol used in communication between two computers using a serial interface (typically a PC connected to a server via a telephone line).

PRA Primary Rate Access. Board for connecting a T2 digital primary access; the access supports 48 kbps structured as 30 B-channels at 64 kbps for voice and data transmission, and 1 D-channel at 64 kbps for signaling.

PROXY A proxy server is used as an interface between a user and the external Internet network.

PSTN Public Switched Telephone Network.

PTN(X) Private Telecommunications Network (eXchange). A private network consisting of switches and terminals connected together by telephone links.

PWT Personal Wireless Telecommunications. Corresponds to the DECT standard for the North American countries (especially the US).

8.1.16

QOS Quality Of Service. Network characteristics (transmission speed, etc.) can be measured, improved and, to some extent, guaranteed in advance.

QSIG Q Signaling Protocol. Set of standard signaling protocols between the private PBXs of a telephone network (Q reference point) interconnected by digital ATLs.

8.1.17

RADIUS Remote Authentication Dial-In User Service. A client/server protocol that enables remote access servers to communicate with a central server in order to authenticate remote users before allowing them access to the systems or services they have requested.

RAS Remote Access Server. Remote access server to the system LAN.

RCE Rich Communication Edition (for example, OmniPCX Office RCE Compact is the short designation for Alcatel-Lucent OmniPCX Office Rich Communication Edition Compact).

RGO, RGI, RGM General resource keys supporting local and/or external calls, whether outgoing (RGO), incoming (RGI), or mixed (RGM).

RNIS "Réseau Numérique à Intégration de Services". French equivalent of ISDN.

ROSE Remote Operations Service Element

RSB Resource key dedicated to a trunk group (bundle); used for making external outgoing calls on a particular trunk group, and receiving all network calls.

RSD

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Chapter

Resource key for a particular destination; supports local calls for this number if assigned to a speed dial number, incoming calls for the number if assigned to a DDI number, or outgoing calls on a trunk group if assigned to a trunk group.

RSL Resource key dedicated to a set; supports calls to and from a particular set.

8.1.18

SATA Serial Advanced Technology Attachment - Hard disk interface bus.

S0 BUS Type of connection for S0 digital terminals (passive short bus, long/short point-to-point bus, extended bus); S0 buses and terminals are connected up via an S0 option embedded in an Alcatel Reflexes terminal.

SD Card Secure Digital card can provide the memory necessary for all features and functions on the PowerCPU.

SELV Safety Extra Low Voltage. Classification of interfaces in accordance with standards EN60950 and IEC 950.

SIP Session Initiation Protocol. A signaling protocol for Internet conferencing, telephony, events notification, and instant messaging. SIP initiates for example, call setup, routing and authentication within an IP domain.

SLI Single Line Interface. Board allowing the connection of analog terminals (also known as Z terminals).

SMB Server Message Block. File sharing protocol which enables a terminal to localize one or more files across the network, and then to open/read/edit/delete them.

SMTP Simple Mail Transfer Protocol. Standard protocol used for sending and receiving mails.

SPI Service Provider Interface

SSH Secure Shell. A UNIX interface protocol for obtaining secure access to remote computers.

SSID Service Set Identifier. In Wi-Fi wireless LAN computer networking, an SSID is a code attached to all packets on a wireless network to identify each packet as part of that network. The code consists of a maximum of 32 alphanumeric characters. All wireless devices attempting to communicate with each other must share the same SSID. Apart from identifying each packet, the SSID also serves to uniquely identify a group of wireless network devices used in a given "Service Set".

SSL Secure Socket Layer. Encryption and authentication layer which ensures the authentication, integrity and privacy of the documents distributed by the World Wide Web.

8.1.19

TAPI Telephony API (Application Programming Interface). Standard defined by Microsoft.

TCP/IP Transmission Control Protocol/Internet Protocol. Standard protocol used on the Internet. TCP corresponds to the Transport layer (layer 4) of the OSI model. IP corresponds to the Network layer (layer 3) of the OSI model.

TERMINAL GROUP Series of terminals grouped under the same directory number. Any call to that number is routed to a free terminal line.

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TFTP Trivial File Transfer Protocol. The simplest network application for transferring files.

TL (Analog) Trunk Line connecting the system to the public switched network.

TLS Transport Layer Security.

TSAPI Telephony Services API. Standard defined by Novell, based on ECMA's CSTA standard.

TSP Telephony Service Provider. TAPI driver used to access to telephony devices (modem, phone set, etc.).

8.1.20

UAI Universal Alcatel Interface. Board used for connecting up digital terminals or DECT 4070 IO/EO base stations.

UDA Universal Directory Access offering the possibility to use the company directory or an external LDAP directory when it exists to find a listed contact.

UPS Uninterruptible Power Supply. Device increasing the system's backup time.

URL Uniform Resource Locator. Address of a resource (file, program, image, etc.) accessible on the Internet.

UUS User to User Signaling. Information carried clear end-to-end by ISDN to enable exchanges between network subscribers; the ISVPN protocol is contained within this information.

8.1.21

VMU Voice Mail Unit. The integrated voice server provides a voice mailbox for each user, as well as a general voice mailbox and features such as Personal Assistant, Automatic Attendant and Audiotex.

VoIP Voice over IP. Term designating voice transmission over a data network using the Internet protocol.

VoWLAN Voice over WLAN. Term designating voice transmission over a data network using the WLAN.

VPN Virtual Private Network. Private data network that uses the public telecommunications infrastructure (e.g. the Internet) while maintaining confidentiality by means of tunneling protocols and security procedures.

8.1.22

WAN Wide Area Network. A geographically dispersed telecommunications network. The term WAN is used in contrast to LAN.

WIFI Wireless Fidelity.

WINS Windows Internet Naming Service. In Windows environment, the service that manages the correspondence between client station names and LAN locations relative to their IP addresses.

WLAN Wireless Local Area Network. A LAN that provides networking using radio frequencies rather than wires for

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Chapter

communication.

WLAN association An association refers to the connection between the WLAN client and the AP. There are two types of associations: passive scanning and active scanning. In passive scanning, APs send out information such as SSIDs and supported rates, while the client passively scans the radio channels for beacons and probe responses. The client then selects an AP. The client keeps scanning even after the association is made (to support roaming). In active scanning, clients send out probe requests. If the probe request contains an SSID, only the APs with the correct SSID will respond. If the probe request contains a broadcast, all the APs will respond.

WLAN client Any PC, PDA, or phone set that supports the 802.11a and 802.11b/g protocols can be a WLAN client.

WLAN handset A wireless terminal that is connected to the system through a wired Access Point (AP). The radio connection between the wireless terminal and the AP is specified by the 802.11 family of specifications. The WLAN handset range includes Alcatel-Lucent IP Touch 310/610 WLAN Handsets and Alcatel-Lucent OmniTouch 8118/8128 WLAN Handsets. WLAN handsets are sometimes referred to as MIPT (Mobile IP Touch) handsets.

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[PDF] Multitech MTA128ST-USB Installation manual Download - Free Download PDF (2024)

References